At a Glance
- Tasks: Deliver exceptional service and support to guests at Trinity Leeds Shopping Centre.
- Company: Join a vibrant team at Trinity Leeds, a leading shopping destination.
- Benefits: Competitive pay, flexible benefits, discounts, and career development opportunities.
- Other info: Inclusive recruitment process and opportunities for personal growth.
- Why this job: Be part of a dynamic environment where your customer service skills shine.
- Qualifications: Minimum two years in retail or similar, with strong communication and problem-solving skills.
The predicted salary is between 27000 - 28000 £ per year.
Better places, thriving communities.
Join our team at Trinity Leeds Shopping Centre as a Guest Services Host in the Guest Lounge, where you will play a key role in delivering exceptional service every day. With shifts available from 08:30 to 20:00, you will have the opportunity to provide efficient and effective support to our clients and guests, consistently aiming to exceed their needs and requirements whenever possible.
In this role, you will take ownership of all enquiries at the reception and guest lounge area, using strong questioning and listening skills to identify guest needs and offer appropriate solutions. Building strong relationships with colleagues is essential, supporting our “one team approach” to customer service and contributing to the achievement of our business objectives.
You will be responsible for responding to emails professionally and promptly, while also maintaining the appearance and housekeeping standards of the Guest Services Lounge. A professional, courteous manner and polished personal presentation are required at all times, in line with our appearance guidelines.
Additional responsibilities include:
- Answering telephone queries clearly and professionally
- Managing Trinity Leeds Gift Card sales
- Overseeing lost property
- Assisting the management team with administrative tasks
- Reporting any suspicious activity to the Control Room
- Supporting Fire Emergency situations as instructed
- Following the correct procedures for forwarding customer complaints to the Client
As part of the guest services team, you will regularly support centre events, including summer and winter activations such as craft clubs, Sip sessions, Artisan Markets, and more.
What we are looking for:
We are looking for someone who is motivated and genuinely enthusiastic about learning and developing, with the ability to work effectively as part of a team and strong communication skills. Candidates must have a minimum of two years' experience in retail or a similar background, along with excellent customer service abilities, strong communication skills, and the capability to solve problems efficiently.
The ideal candidate will demonstrate confident, positive, and professional personal characteristics, and must be passionate about guest service. They should be able to work both as part of a team and on their own initiative, possess excellent communication skills, and maintain a professional attitude toward flexible working hours. Additionally, they must be able to deal with challenging and difficult situations with professionalism and resilience.
Our market-leading flexible benefits scheme provides you with benefits that suit your lifestyle. We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we’ll give you a link to our flexible benefits platform, Choices. This gives you the chance to customise your benefits to best suit your lifestyle. You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and much more! We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme.
Life cover is the greater of your equivalent annual salary or a minimum of £10, giving peace of mind for your dependants. We also offer a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie). We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you. We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at .
Guest Services Host - Trinity Leeds employer: Mitie
At Trinity Leeds, we pride ourselves on fostering a vibrant work culture that prioritises employee growth and well-being. As a Guest Services Host, you will enjoy a range of flexible benefits tailored to your lifestyle, alongside opportunities for professional development in a supportive team environment. With a commitment to inclusivity and recognition of hard work through initiatives like Mitie Stars, we ensure that every team member feels valued and empowered to thrive in their role.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Services Host - Trinity Leeds
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at Mitie and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Guest Services Host - Trinity Leeds
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at Mitie that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at Mitie.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at Mitie get a sense of who you are beyond your experience!
How to prepare for a job interview at Mitie
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at Mitie and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
