At a Glance
- Tasks: Deliver exceptional service and support guests at Trinity Leeds Shopping Centre.
- Company: Join a vibrant team at a leading shopping destination.
- Benefits: Flexible hours, competitive pay, discounts, and wellness support.
- Other info: Opportunities for career growth and personal development in a supportive team.
- Why this job: Be part of a dynamic environment and make guests smile every day.
- Qualifications: Retail experience, strong communication skills, and a passion for customer service.
The predicted salary is between 13 - 16 £ per hour.
Better places, thriving communities.
Join our team at Trinity Leeds Shopping Centre as a Guest Services Host to be part of delivering exceptional service every day. With a shift available from 08:30 to 20:00, you'll have the opportunity to provide efficient and effective service to our clients, Guests, exceeding their needs and requirements whenever possible.
Responsibilities:
- Take ownership of all enquiries at the reception / guest lounge area, using your questioning and listening skills to identify and offer solutions to guests' needs.
- Build strong relationships with your colleagues as part of our "one team approach" to customer service and achieving our business objectives.
- Respond to emails in a professional and timely manner while maintaining the appearance and housekeeping standards of the Guest Services lounge.
- Answer telephone queries clearly and professionally, manage Trinity Leeds Gift card sales, and lost property.
- Support on centre events including summer / winter activations, craft clubs, Sip sessions, Artisan Markets etc.
- Assist the management team with administrative tasks as needed.
- Lead by example for 'Made you smile' and 'Mystery shopper'.
- Stay vigilant and report any suspicious activity to the Control Room while supporting with Fire Emergency situations as instructed.
- Follow the correct procedure to forward customer complaints to the Client and live by the Trinity Leeds and Landsec Values.
What we are looking for:
- Motivated and genuine enthusiasm to learn and develop.
- Ability to work as part of a team.
- Good communication skills.
- Minimum of 2 years in retail or similar background.
- Excellent customer service and communication skills.
- The ability to solve problems.
- Target driven.
- Confident, positive and professional attitude.
- Must be passionate about Guest Service.
- Must be able to work as part of a team and on own initiative.
- Excellent communications skills.
- Must have a professional attitude to flexible working hours.
- Must be able to deal with challenging and difficult situations.
Our market-leading flexible benefits scheme provides you with benefits that suit your lifestyle. We have a virtual GP on hand for you and members of your household. You can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we'll give you a link to our flexible benefits platform, Choices. This gives you the chance to customise your benefits to best suit your lifestyle. You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and much more. We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover is the greater of your equivalent annual salary or a minimum of £10, giving peace of mind for your dependants. We also offer a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie). We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there's a chance to scoop a top prize of £10.
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you. We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing us.
Guest Services Host in Ledston employer: Mitie
At Trinity Leeds Shopping Centre, we pride ourselves on fostering a vibrant and inclusive work environment where our Guest Services Hosts can thrive. With a strong emphasis on employee growth, we offer extensive training opportunities and a flexible benefits scheme tailored to your lifestyle, ensuring that you feel valued and supported in your role. Join us in creating memorable experiences for our guests while enjoying the perks of working in a dynamic shopping destination in the heart of Leeds.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Services Host in Ledston
✨Tip Number 1
Get to know the company culture! Before your interview, check out Trinity Leeds' social media and website. This will help you understand their values and how you can fit in as a Guest Services Host.
✨Tip Number 2
Practice your communication skills! Since this role is all about providing exceptional service, rehearse how you would handle different guest scenarios. Think about how you'd respond to queries or complaints professionally.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. They can give you insider tips on what it’s really like to work at Trinity Leeds and might even refer you for the position.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, you’ll have access to all the latest job openings and updates directly from us.
We think you need these skills to ace Guest Services Host in Ledston
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for guest service shine through! We want to see that you're genuinely excited about the role and ready to bring a positive attitude to our team.
Tailor Your Experience:Make sure to highlight your relevant experience in retail or customer service. We love seeing how your skills align with what we’re looking for, so don’t be shy about showcasing your achievements!
Be Professional:Remember, professionalism is key! Keep your language clear and courteous, and make sure to proofread your application for any typos or errors. First impressions matter, and we want to see your best self!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at Trinity Leeds!
How to prepare for a job interview at Mitie
✨Know Your Role
Before the interview, make sure you understand what a Guest Services Host does. Familiarise yourself with the job description and think about how your previous experience in retail or customer service aligns with the responsibilities outlined.
✨Showcase Your Communication Skills
As a Guest Services Host, communication is key. Practice answering common interview questions clearly and confidently. You might even want to prepare a few examples of how you've effectively handled customer queries or complaints in the past.
✨Demonstrate Team Spirit
This role emphasises teamwork, so be ready to discuss how you work well with others. Think of specific instances where you collaborated with colleagues to achieve a common goal or improve customer service.
✨Dress to Impress
First impressions matter! Make sure you dress professionally for the interview, reflecting the standards expected in the Guest Services lounge. A polished appearance shows that you take the role seriously and are ready to represent the company well.
