At a Glance
- Tasks: Manage calls and emails, ensuring timely processing of jobs and compliance.
- Company: Join a dynamic team focused on efficient helpdesk operations.
- Benefits: Gain valuable experience in administration and IT support.
- Other info: Opportunity for growth in a supportive and collaborative setting.
- Why this job: Be part of a fast-paced environment where your organisational skills shine.
- Qualifications: IT skills and administrative experience are essential; teamwork is key.
The predicted salary is between 25000 - 30000 € per year.
Role Responsibilities
- Work with team members to handle incoming calls, emails and allocating work based on pre-agreed priorities.
- Ensure all reported jobs are processed in a timely manner.
- Monitoring the completion of Planned Preventive Maintenance and Helpdesk tasks to ensure contract compliance.
- Logging and processing job quotes, maintaining full auditable trails for invoices, timesheets, material orders, and goods received notes.
- Checking and maintaining the FM Helpdesk Inbox, scheduling reactive and help-desk call-outs, and opening and closing jobs.
- General administration support, daily chasing and liaison, raising corrective maintenance tasks following PPM completed tasks.
What we are looking for
- IT skills, including Microsoft Excel, Word, and Outlook, with some experience in updating systems.
- Administrative experience is essential.
- A good team player, supportive and organised.
- Someone happy to work in a fast paced environment.
Helpdesk & Compliance Co-ordinator in Kingston upon Hull employer: Mitie
As a Helpdesk & Compliance Co-ordinator, you will thrive in a dynamic and supportive work environment that values teamwork and efficiency. Our company offers comprehensive training and development opportunities, ensuring you can grow your skills while contributing to our commitment to excellence in service delivery. Located in a vibrant area, we provide a collaborative culture where your contributions are recognised and rewarded, making it an ideal place for those seeking meaningful and fulfilling employment.
StudySmarter Expert Advice🤫
We think this is how you could land Helpdesk & Compliance Co-ordinator in Kingston upon Hull
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the company’s values and work environment. This will help you tailor your responses and show that you’re a great fit for their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when discussing your skills and experiences.
✨Tip Number 3
Show off your IT skills! Since the role requires proficiency in Microsoft Excel, Word, and Outlook, be ready to discuss how you’ve used these tools in previous jobs. Maybe even share a quick example of a project where you excelled!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Helpdesk & Compliance Co-ordinator in Kingston upon Hull
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your relevant IT skills and administrative experience. We want to see how you can handle the fast-paced environment and support our team effectively.
Craft a Compelling Cover Letter:Use your cover letter to showcase your personality and explain why you're the perfect fit for the Helpdesk & Compliance Co-ordinator role. Let us know how your past experiences align with our needs!
Showcase Your Team Spirit:In your application, mention specific examples of how you've worked well in a team. We value collaboration, so let us know how you can contribute to our supportive atmosphere.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and get back to you quicker!
How to prepare for a job interview at Mitie
✨Know Your Tech
Brush up on your IT skills, especially with Microsoft Excel, Word, and Outlook. Be ready to discuss how you've used these tools in previous roles, as this will show your familiarity and confidence in handling the technical aspects of the job.
✨Show Your Organisational Skills
Prepare examples that highlight your administrative experience and how you’ve successfully managed tasks in a fast-paced environment. Think about specific situations where you had to prioritise work or handle multiple responsibilities at once.
✨Team Player Vibes
Since the role requires working closely with team members, be prepared to share instances where you collaborated effectively. Talk about how you support your colleagues and contribute to a positive team atmosphere.
✨Be Ready for Scenarios
Expect scenario-based questions related to handling incoming calls, emails, and job allocations. Practise how you would approach these situations, focusing on your problem-solving skills and ability to maintain compliance with contracts.
