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- Tasks: Manage complaints and litigation while ensuring compliance with data protection regulations.
- Company: Join a dedicated team at HMP Millsike focused on fairness and policy adherence.
- Benefits: Gain valuable experience in a unique environment with opportunities for personal growth.
- Other info: Ideal for those seeking a rewarding role in a challenging yet supportive setting.
- Why this job: Make a real difference by championing fairness and supporting stakeholders in a meaningful way.
- Qualifications: Strong attention to detail, excellent communication skills, and IT proficiency required.
The predicted salary is between 30000 - 40000 £ per year.
We are currently seeking a dedicated and enthusiastic Non-Operational Complaints Administrator managing all complaints and litigation in line with the Data Protection Act 2018 and the General Data Protection Regulation. This role involves supporting the development and production of a complaints and litigation performance report, ensuring all key information is accurately recorded and reported to relevant stakeholders, and promoting commitment and compliance with Health.
You will proactively assist stakeholders and respond constructively to questions and action points from the Independent Monitoring Board (IMB), His Majesty's Inspector of Prisons (HMIP), and the MOJ Contract Monitoring Team.
What we are looking for:
- Exceptional attention to detail.
- Clear, confident communicators both in person and in writing; a high standard of written English is essential.
- Solid IT proficiency, including intermediate to advanced skills in Microsoft Word, Excel, Outlook, and general computer use.
- Although this role is non‑operational, there will be occasions where you are required to be prisoner‑facing, including visiting the house blocks to collect and deliver prisoner complaints.
- Ensuring all paperwork relating to internal and external complaints processes is fully stocked and up to date.
- Previous experience working in a prison or secure environment is advantageous, as well as experience in a customer service role or similar, dealing with complaints and/or litigation.
- Experience in a litigation or complaints resolution role is desirable.
About You:
We are looking for a confident, self‑motivated team player to join a small but dedicated team within HMP Millsike. You will have the ability to champion the Mitie core values, excellent attention to detail, and be a clear and confident communicator. A strong commitment to ensuring that all complaints are handled thoroughly, fairly, and in line with policy is essential.
Complaints & Litigations Administrator in Kingston upon Hull employer: Mitie
Contact Detail:
Mitie Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complaints & Litigations Administrator in Kingston upon Hull
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend relevant events, and connect with professionals on LinkedIn. We can’t stress enough how personal connections can open doors for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. We recommend practising common interview questions and even role-playing with a friend. The more prepared you are, the more confident you'll feel!
✨Tip Number 3
Showcase your skills during the interview! Bring examples of your work or experiences that highlight your attention to detail and communication skills. We want to see how you can handle complaints and litigation effectively.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can leave a lasting impression. We believe it shows your enthusiasm for the role and keeps you fresh in their minds.
We think you need these skills to ace Complaints & Litigations Administrator in Kingston upon Hull
Some tips for your application 🫡
Show Off Your Attention to Detail: When you're writing your application, make sure to highlight your attention to detail. We want to see that you can spot the little things that matter, especially since this role involves managing complaints and litigation.
Communicate Clearly and Confidently: Your written communication skills are key for this position. Use clear and concise language in your application to demonstrate that you can communicate effectively, just like we expect you to do in the role.
Tailor Your Experience: Make sure to tailor your application to reflect any relevant experience you have, especially in customer service or complaints resolution. We love seeing how your background aligns with what we're looking for!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Mitie
✨Know Your Stuff
Make sure you understand the Data Protection Act 2018 and the General Data Protection Regulation inside out. Brush up on how these laws apply to complaints and litigation, as you'll likely be asked about them during the interview.
✨Show Off Your Communication Skills
Since clear communication is key for this role, practice articulating your thoughts clearly and confidently. You might want to prepare examples of how you've effectively communicated in previous roles, especially in handling complaints or working with stakeholders.
✨Demonstrate Attention to Detail
Bring along a few examples of your work that showcase your attention to detail. Whether it's a report you've created or a project you've managed, being able to point to specific instances where your meticulousness made a difference will impress the interviewers.
✨Be Ready for Scenario Questions
Prepare for situational questions that may involve dealing with complaints or litigation scenarios. Think through how you would handle various situations, especially those that require a balance between empathy and policy adherence.