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- Tasks: Deliver top-notch service and ensure compliance across various contracts.
- Company: Join Mitie, a leader in creating better places for communities.
- Benefits: Enjoy flexible benefits, virtual GP access, and financial wellbeing support.
- Other info: Dynamic role with opportunities for growth and a company car provided.
- Why this job: Make a real difference in service delivery while building strong client relationships.
- Qualifications: Management experience in facilities, excellent communication, and IT skills required.
The predicted salary is between 31000 - 31000 £ per year.
At Mitie we bring out the best in places. Unlocking their potential so that everyone looks forward to using them and can do their best work in them. From offices and shopping centres to hospitals and airports, we create better places for the communities we serve to thrive.
We’re looking for a Service Support Manager who will deliver excellent service standards, while meeting SLA agreements and adhering to cleaning specifications and compliance procedures.
Contract: Various
Type: Retail and Commercial
Hours: 40 per week
Pay: £31,000
Location: Inverness and Highlands
Role Responsibilities
- Build strong relationships with contract clients and conduct audit inspections.
- Monitor performance against SLAs and cleaning specifications.
- Manage daily employee wages and ensure Health & Safety compliance.
- Follow statutory Fire and Safety regulations to mitigate risks.
- Ensure service delivery across multiple contracts aligns with company policies and procedures (HR, QHSE, RTW, Vetting, Compliance).
What we’re looking for
- Previous management experience in soft services/cleaning within facilities management.
- Excellent customer service and communication skills.
- Strong organisational and time management abilities.
- IT literacy, especially in Microsoft Office.
- Full UK clean driving licence (company car provided).
- IOSH Health & Safety qualification desirable.
What we offer you
- Access to a virtual GP for you and your household.
- Financial wellbeing support via Salary Finance, including early pay access and competitive loans.
- Flexible lifestyle benefits through our Choices platform, including extra holidays, insurance, dental care, and tech products.
Service Support Manager in Inverness employer: Mitie
Contact Detail:
Mitie Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Support Manager in Inverness
✨Tip Number 1
Network like a pro! Reach out to your connections in the facilities management sector, especially those who have experience with soft services. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by researching Mitie and understanding their values. Show us how your experience aligns with their mission of creating better places. Tailor your answers to highlight your customer service skills and management experience.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation. It keeps you on their radar and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website for the best chance at landing that Service Support Manager role. We want to see your application directly, so make sure you showcase your skills and experience clearly!
We think you need these skills to ace Service Support Manager in Inverness
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Support Manager role. Highlight your previous management experience in soft services and any relevant skills that match the job description. We want to see how you can bring out the best in places!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for Mitie. Mention your excellent customer service skills and how you’ve successfully managed teams in the past. Let us know how you can help deliver those excellent service standards!
Showcase Your IT Skills: Since IT literacy is key, make sure to mention your proficiency in Microsoft Office. If you have any specific examples of how you've used these skills to improve processes or communication, share them with us. We love seeing how tech-savvy you are!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and keep track of it. Plus, you’ll find all the details you need about the role right there!
How to prepare for a job interview at Mitie
✨Know the Company Inside Out
Before your interview, take some time to research Mitie and its values. Understand their mission of creating better places for communities and how they operate in various sectors. This will help you align your answers with their goals and show that you're genuinely interested in the role.
✨Showcase Your Management Experience
Be ready to discuss your previous management experience in soft services or cleaning. Prepare specific examples of how you've successfully managed teams, met SLAs, and ensured compliance with health and safety regulations. This will demonstrate your capability to handle the responsibilities of a Service Support Manager.
✨Highlight Your Customer Service Skills
Since excellent customer service is key for this role, think of instances where you've gone above and beyond for clients. Share stories that illustrate your communication skills and ability to build strong relationships, as these are crucial for maintaining client satisfaction.
✨Prepare Questions to Ask
Interviews are a two-way street, so prepare thoughtful questions to ask your interviewers. Inquire about the team dynamics, challenges they face in service delivery, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.