At a Glance
- Tasks: Lead a major healthcare account, ensuring operational excellence and strategic growth.
- Company: Dynamic healthcare organisation focused on improving patient environments.
- Benefits: Competitive salary, leadership opportunities, and the chance to make a real impact.
- Other info: Join a team dedicated to safety, compliance, and exceptional service delivery.
- Why this job: Shape the future of healthcare and enhance patient outcomes every day.
- Qualifications: Proven experience in healthcare account management and strong leadership skills.
The predicted salary is between 60000 - 80000 £ per year.
Location: London (Hospital-based account)
Lead the future of healthcare environments. Deliver excellence where it matters most.
We are looking for an exceptional Account Director with a strong healthcare background to lead a high-profile hospital account. This is a pivotal leadership role where you will shape strategy, drive operational excellence, and build trusted partnerships that directly impact patient environments and outcomes.
If you have a deep understanding of the healthcare sector, thrive in complex, regulated environments, and know how to lead high-performing teams—this is your opportunity to make a real difference.
The Role
As Account Director, you will act as the strategic lead and senior partner for our healthcare client, ensuring service delivery is safe, compliant, and exceptional.
- Own and deliver the long-term strategic plan for a major healthcare account
- Build and maintain senior stakeholder relationships across hospital leadership teams
- Drive service excellence and continuous improvement across facilities management services
- Identify and deliver growth opportunities within the healthcare account
- Lead and inspire multi-disciplinary operational teams
- Take full ownership of P&L performance, balancing quality care and commercial outcomes
- Ensure full compliance with healthcare regulations, HSE standards, and SLAs
- Use insight, data, and analytics to inform decision-making and improve performance
Why This Role Matters
In healthcare, the environment is critical. You will be responsible for ensuring hospitals run safely, efficiently, and to the highest standards—supporting clinicians, staff, patients, and visitors every day.
What We're Looking For
- Proven experience in a senior Account Director or FM leadership role within healthcare (hospital/NHS or private sector)
- Strong understanding of healthcare regulations, compliance, and patient-critical environments
- Demonstrated success in leading large, complex teams and multi-service operations
- Commercially astute with experience in P&L ownership and driving account growth
- Excellent stakeholder management skills, able to influence at executive and board level
- Strong commitment to health & safety leadership, with knowledge of UK regulations (NEBOSH/IOSH desirable)
Locations
Account Director in Ilford, Somerset employer: Mitie
Join a forward-thinking company that prioritises excellence in healthcare environments, where your leadership as an Account Director will directly enhance patient outcomes and operational efficiency. Located in London, we foster a collaborative work culture that values innovation and continuous improvement, offering ample opportunities for professional growth and development within the dynamic healthcare sector. With a commitment to compliance and safety, you will be part of a team that makes a meaningful impact on the lives of patients and healthcare professionals alike.
