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For Companies At a Glance
- Tasks: Lead and manage Facilities Management services for Tier 1 Offices, ensuring top-notch service delivery.
- Company: Join Mitie, the UK's leading facilities management company with a diverse and inclusive culture.
- Benefits: Enjoy flexible lifestyle benefits, high street discounts, and a cycle-to-work scheme.
- Why this job: Be part of a team that values integrity, trust, and going the extra mile for customers.
- Qualifications: Strong customer service skills, commercial acumen, and excellent communication abilities required.
- Other info: Opportunities for career progression and training in a supportive environment.
The predicted salary is between 48000 - 72000 £ per year.
Overview
In this role, you will manage Facilities Management services for our client, ensuring maintenance and repairs that meet client requirements within budget and timescales. Reporting to Senior Team Management, you will work in a matrix environment with various departments. You will lead and motivate your team to achieve objectives such as operational resilience, customer satisfaction, stakeholder management, and account growth. You will ensure adherence to the internal customer governance model, liaise with client stakeholders to avoid escalations, manage incidents and develop business cases and project plans.
Responsibilities
- Manage service delivery and stakeholder relationships with the client.
- Lead Health and Safety, ensuring adherence to processes and creating a safety culture.
- Deliver FM services in a matrix environment with colleagues and departments.
- Ensure operational compliance with all processes and procedures.
- Understand the client’s strategy plans and their impact on property requirements.
- Manage incidents and escalations, ensuring stakeholder engagement and communication.
- Support property integration plans in line with the client’s Workplace Strategy Programme.
- Oversee P&L management, identifying risks and opportunities for improvement.
- Manage a portfolio with knowledge of FM sector and regulatory framework.
- Develop and promote improvements to People and Places Service.
- Ensure delivery of professional services supporting clients and Mitie priorities.
- Manage FM team objectives, development plans and mandatory training.
- Achieve NPS and PBR/KPI targets, monitoring performance and mitigation plans.
- Target growth by extending services and developing new markets.
- Manage third-party suppliers, ensuring policy compliance and driving innovation.
Qualifications and Requirements
- Understanding of IFM operational delivery and contractual frameworks.
- Previous experience within a corporate, financial or 5* hotel environment.
- Commercially astute and able to prepare, articulate and present a sound and profitable business case.
- Excellent relationship management, communication and negotiation skills with the ability to build and maintain these relationships; highly customer-focused with the ability to exceed expectations.
- Ability to think strategically.
- Ability to work collaboratively with other specialists to improve service delivery and address service delivery issues.
- Excellent IT skills in Microsoft.
For any questions, feel free to contact the recruiter directly.
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IFM Senior Facilities Manager employer: Mitie
Contact Detail:
Mitie Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IFM Senior Facilities Manager
✨Tip Number 1
Familiarise yourself with Mitie's core values and culture. Understanding how we operate as 'one Mitie' and our commitment to integrity and trust will help you align your approach during interviews and discussions.
✨Tip Number 2
Network with current or former employees of Mitie, especially those in facilities management roles. They can provide valuable insights into the company culture and expectations, which can be beneficial for your application.
✨Tip Number 3
Demonstrate your understanding of the FM sector by staying updated on industry trends and best practices. This knowledge will not only impress during interviews but also show your commitment to continuous improvement.
✨Tip Number 4
Prepare to discuss specific examples of how you've successfully managed teams and projects in the past. Highlighting your commercial acumen and ability to exceed customer expectations will resonate well with our hiring managers.
We think you need these skills to ace IFM Senior Facilities Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you thoroughly understand the responsibilities and objectives of the IFM Senior Facilities Manager position. Tailor your application to highlight how your experience aligns with their needs.
Highlight Relevant Experience: In your CV and cover letter, emphasise your previous experience in facilities management, particularly in managing both soft and hard services. Use specific examples that demonstrate your ability to meet the job's requirements.
Showcase Your Skills: Focus on key skills mentioned in the job description, such as commercial acumen, relationship management, and excellent communication skills. Provide concrete examples of how you've successfully applied these skills in past roles.
Tailor Your Cover Letter: Craft a personalised cover letter that reflects your understanding of Mitie's culture and values. Mention how you embody their core values, such as integrity, teamwork, and commitment to customer satisfaction.
How to prepare for a job interview at Mitie
✨Understand the Company Culture
Before your interview, take some time to research Mitie's core values and culture. They emphasise integrity, teamwork, and going the extra mile. Be prepared to discuss how your personal values align with theirs and provide examples from your past experiences.
✨Showcase Your Commercial Acumen
As a Senior Facilities Manager, you'll need to demonstrate strong commercial awareness. Prepare to discuss how you've managed budgets in the past, handled P&L responsibilities, and navigated financial challenges. Use specific examples to illustrate your ability to make sound business decisions.
✨Highlight Your Relationship Management Skills
This role requires excellent relationship management and communication skills. Think of instances where you've successfully built and maintained relationships with stakeholders or clients. Be ready to explain how you approach collaboration and conflict resolution.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities and decision-making skills. Practice articulating your thought process when faced with challenges, such as managing building incidents or ensuring compliance with health and safety regulations.