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For Companies At a Glance
- Tasks: Manage Facilities Management services, ensuring maintenance and repairs meet standards and timelines.
- Company: Join a dynamic team at Mitie, a leader in facilities management.
- Benefits: Enjoy a collaborative work environment with opportunities for continuous improvement and professional growth.
- Why this job: Be part of a culture that values safety, customer satisfaction, and operational excellence.
- Qualifications: Strong understanding of IFM operations, excellent communication, and relationship management skills required.
- Other info: Opportunity to work with diverse teams and manage key stakeholder relationships.
The predicted salary is between 36000 - 60000 £ per year.
Job Description
Job Overview:
In this role, you will manage and deliver Facilities Management services for various office tiers and branches, ensuring maintenance and repairs are conducted by the team, Mitie Service Lines and 3rd party suppliers in line with contractual requirements, timelines and budget. Reporting to the IFM Regional Facilities Manager, you will collaborate with the Head of Operational Excellence, DMO, Operational Performance Team, Engineering SME, Projects and Service Line Leads to ensure operational resilience, customer satisfaction, P&L responsibility, best practice implementation, standardisation and continuous improvement. You will also ensure adherence to internal and customer governance models, manage 3rd party suppliers to avoid compliance failures, demonstrate commercial acumen and liaise successfully with client stakeholders to prevent operational escalations.
Main Responsibilities:
- Manage FM service delivery and stakeholder relationships.
- Ensure Health and Safety compliance and promote a safety culture.
- Deliver high-standard FM services in collaboration with LBG colleagues.
- Conduct regular building inspections and ensure timely resolution of defects.
- Manage property integration plans and support business needs.
- Identify and implement continuous improvement opportunities.
- Manage building budget and control costs.
- Oversee compliance with FM sector regulations and manage KPIs.
- Support team performance and training within policy and procedures.
- Manage callouts, escalations and 3rd party suppliers to ensure compliance and innovation.
What were looking for:
- Understanding of IFM operational delivery and contractual frameworks.
- Excellent customer service skills
- Commercially astute and able to prepare, articulate and present a sound and profitable business case.
- Excellent relationship management, communication and negotiation skills with the ability to build, manage and maintain these relationships. Highly customer focus and the ability to exceed expectations.
- Ability to work collaboratively with other specialists to improve service delivery and address service delivery issues.
Any questions, feel free to contact me directly.
IFM Facilities Manager employer: Mitie
Contact Detail:
Mitie Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IFM Facilities Manager
✨Tip Number 1
Familiarize yourself with the latest trends and best practices in Facilities Management. This knowledge will not only help you during interviews but also demonstrate your commitment to continuous improvement and operational excellence.
✨Tip Number 2
Network with professionals in the IFM sector. Attend industry events or join relevant online forums to connect with others who can provide insights or even refer you to opportunities within their organizations.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed stakeholder relationships and improved service delivery in previous roles. Real-life scenarios can showcase your skills effectively.
✨Tip Number 4
Research the company culture and values of StudySmarter. Tailoring your approach to align with our mission and demonstrating how you can contribute to our goals will make you a standout candidate.
We think you need these skills to ace IFM Facilities Manager
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the IFM Facilities Manager position. Highlight key responsibilities and required skills, and think about how your experience aligns with these.
Tailor Your CV: Customize your CV to reflect your relevant experience in facilities management, stakeholder relationships, and compliance. Use specific examples that demonstrate your ability to manage budgets and deliver high-standard services.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of IFM operational delivery and your customer service skills. Mention your commercial acumen and provide examples of how you've successfully managed relationships and improved service delivery in the past.
Highlight Continuous Improvement: In your application, emphasize any experiences where you identified and implemented continuous improvement opportunities. This will show your proactive approach and commitment to excellence in facilities management.
How to prepare for a job interview at Mitie
✨Understand the Role and Responsibilities
Make sure you have a clear understanding of the Facilities Management services you'll be managing. Familiarize yourself with the specific responsibilities mentioned in the job description, such as managing service delivery and stakeholder relationships.
✨Demonstrate Your Customer Service Skills
Prepare examples that showcase your excellent customer service skills. Be ready to discuss how you've exceeded client expectations in previous roles and how you plan to maintain high standards in this position.
✨Showcase Your Commercial Acumen
Be prepared to articulate a sound and profitable business case during the interview. Highlight your experience in managing budgets and controlling costs, as well as any successful projects where you demonstrated commercial insight.
✨Highlight Your Relationship Management Skills
Discuss your ability to build and maintain relationships with various stakeholders. Provide examples of how you've successfully collaborated with different teams or managed third-party suppliers to ensure compliance and innovation.
