At a Glance
- Tasks: Support and care for residents while ensuring safety and security at Heathrow Airport.
- Company: Join a leading organisation focused on community and personal development.
- Benefits: Competitive salary, flexible shifts, training, and a range of lifestyle benefits.
- Other info: Inclusive recruitment process with support for diverse needs.
- Why this job: Make a real difference in people's lives while developing your career in a dynamic environment.
- Qualifications: Must be over 21 with a valid UK driving licence and passport or settled status.
The predicted salary is between 24000 - 36000 £ per year.
Better places, thriving communities. Our philosophy is all about delivering brilliant service to the people in our care and creating great training development and career opportunities for the people we employ. We will support you every step of the way, developing your skills to professionally deliver this rewarding, sometimes challenging role with integrity and respect.
Working as a DCO within our team will provide you with the opportunity to maintain high standards of security and safety whilst promoting the welfare and decency of residents. This is a fast-paced environment where no two days are the same. As you gain experience within this challenging role, we will support you throughout your time to grow and develop.
Your new role as a vehicle base DCO will be to escort and safely transport immigration residents across the UK and may also include working at local Airports. You must be over 21 years of age and have held a UK car manual driving licence for one year and a valid UK passport or settled status and indefinite leave to remain. If you do not possess both these documents then we will not proceed with your application.
Vehicle Base Salary: £32,000 based on 42 Hours per week, fixed shift pattern. Full flexibility will be required as this is a 24-hour service, days a year. Your rolling shift pattern will cover both days and nights.
Who we’re looking for: Being a Detention Custody Officer demands the people’s skills, patience, resilience, and professionalism to handle an ever-changing day. Our people come from a variety of backgrounds, you will have the communication and interpersonal skills to support colleagues, work together in teams and deliver an exceptional service to our residents. Previous experience of dealing sensitively with a wide variety of people who have been agitated, confused or angry would be an advantage. Excellent problem-solving skills in addition to having the ability to keep calm under pressure will be key to developing your Care & Custody career.
Training: Once you have passed our selection and vetting process, you’ll begin your Care & Custody career completing a 4/5-week initial training course (ITC), continuing your development over the next 12 months with on-the-job mentoring and assessments to gain our accredited Level 3 apprenticeship in Detention and Custody.
Benefits:
- Continued personal development with full support given to enhance your career.
- Ability to achieve a work/life balance.
- A benefits package including options of a pension scheme and life cover.
- Voluntary benefits include share options, cycle to work, save as you earn and salary finance.
- Partner discounts at your favourite retailers, leisure and utilities companies.
- Free parking and uniform.
- Training is paid at full pay rate.
Please note that all offers of employment are subject to security clearance and enhanced background checks. We have courses starting in the next few months. Our market-leading offering provides you with benefits that suit your lifestyle. We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices! We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000! Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing us.
Detention Custody Officer - Heathrow Airport Holding Rooms in Hounslow employer: Mitie
At our company, we pride ourselves on being an exceptional employer, offering a supportive work culture that prioritises personal development and career growth for our Detention Custody Officers at Heathrow Airport. With a comprehensive benefits package, including flexible lifestyle options, financial wellbeing assistance, and a commitment to inclusivity, we ensure that our employees thrive in a dynamic environment where their contributions are recognised and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Detention Custody Officer - Heathrow Airport Holding Rooms in Hounslow
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We think you need these skills to ace Detention Custody Officer - Heathrow Airport Holding Rooms in Hounslow
Some tips for your application 🫡
Highlight Relevant Certifications:When applying for a full-time position in security services, make sure to showcase any relevant certifications you have, like SIA or other security industry qualifications. This adds credibility and shows that you're serious about your career in this field.
Demonstrate Your Attention to Detail:In security roles, attention to detail is crucial. Use your CV and cover letter to provide examples of how you’ve noticed and addressed security vulnerabilities or hazards in past jobs. This will help us see your proactive approach to ensuring safety.
Tailor Your Experience:Don’t just list duties from previous jobs; instead, frame your experiences in a way that relates directly to the role at Mitie. Whether that's managing a team, conducting risk assessments, or successfully maintaining safety protocols, make this relevant to what we do.
Share Your Availability and Flexibility:Full-time roles often require a degree of flexibility. Make sure to clearly state your availability in your application, especially if you can work various shifts. This shows us your readiness to adapt to the needs of the role at Mitie.
How to prepare for a job interview at Mitie
✨Know Your Security Protocols
In the security services field, it's crucial to familiarise yourself with the latest security protocols and technologies. Brush up on things like surveillance systems, access control, and emergency response procedures. You'll likely face technical questions, so having a couple of solid scenarios or case studies ready can really impress your interviewers at Mitie.
✨Demonstrate Situational Awareness
Prepare to showcase your situational awareness skills. You might be put in hypothetical scenarios where you need to assess potential risks or respond to incidents. Practising how you’d handle these situations ahead of time can give you the confidence to articulate your thought process during the interview.
✨Emphasise Teamwork & Communication
Since security services often rely on effective teamwork and clear communication, be ready to share examples of how you’ve successfully collaborated in the past. Highlight any instances where you’ve had to relay critical information or work closely with other services – this is key for a role at Mitie.
✨Prepare for Behavioural Questions
You can expect a variety of behavioural interview questions focusing on your past experiences and how you've handled challenges. Use the STAR method (Situation, Task, Action, Result) to structure your answers. Sharing specific examples from previous security roles or related jobs will help demonstrate your problem-solving abilities and reliability to the team at Mitie.
