At a Glance
- Tasks: Lead retail operations and ensure top-notch customer service across multiple stores.
- Company: Join the dynamic Mitie and Marks & Spencer family.
- Benefits: Enjoy a 20% M&S discount, pension, and various perks.
- Other info: Flexible hours with opportunities for growth and development.
- Why this job: Make a real impact in a high-stakes leadership role.
- Qualifications: Experience in retail operations and strong leadership skills required.
The predicted salary is between 40000 - 50000 € per year.
Fantastic opportunity to join the Mitie and Marks & Spencer family! We are seeking a dynamic and results-driven Operations Manager to oversee retail operations across multiple Marks & Spencer stores. This is a key leadership role responsible for delivering operational excellence, driving performance, and ensuring the highest standards of customer service, compliance, and security across all locations. As an Operations Manager, you will lead and support store teams, ensuring consistency in world class service delivery, strong stakeholder engagement, and achievement of key performance indicators (KPIs) and service level agreements (SLAs). You will play a crucial role in maintaining a safe, efficient, and customer-focused environment across all stores.
Mitie offers a comprehensive benefits package, including 20% M&S discount, Pension, Save As You Earn, Share Incentive Plans, MiDeals, Life Assurance, and Childcare Vouchers.
Main Duties & Responsibilities
- Provide leadership and operational oversight across multiple retail stores.
- Drive world class standards of customer service in line with Mitie and M&S values.
- Manage and support store teams, ensuring performance, engagement, and development.
- Monitor and improve operational performance against KPIs and SLAs.
- Ensure full compliance with company policies, procedures, and regulatory requirements.
- Oversee security operations, including loss prevention, incident management, and risk mitigation.
- Build strong relationships with key stakeholders, including M&S leadership teams.
- Conduct regular store visits, audits, and performance reviews.
- Lead investigations into incidents, stock loss, and operational issues, implementing preventative measures.
- Ensure effective resource planning, including staffing, scheduling, and contingency cover.
- Promote a positive culture focused on safety, accountability, and continuous improvement.
Person Specification
- Proven experience in an Operations Manager or similar leadership role within retail or security.
- Strong leadership and team management skills.
- Excellent communication and stakeholder management abilities.
- Results-driven with a strong focus on performance and continuous improvement.
- Highly organised with strong attention to detail.
- Ability to work under pressure and manage multiple priorities.
- Commercial awareness and understanding of retail operations.
- Full UK driving licence and willingness to travel between sites.
Health & Safety Responsibilities
- Ensure full compliance with all Mitie and Group Health & Safety policies.
- Promote a strong safety culture across all stores.
- Identify, assess, and mitigate risks within the operational environment.
- Ensure all incidents, hazards, and near misses are reported and investigated.
- Support training and development to ensure teams operate safely and effectively.
Why Join Us?
This is an exciting opportunity to take on a high-impact leadership role within a prestigious retail partnership. If you are a motivated and experienced Operations Manager looking to drive performance, lead teams, and make a real difference - we'd love to hear from you. Join the Mitie and Marks & Spencer partnership today!
Security Operations Manager in Hemel Hempstead employer: Mitie
Mitie offers an exceptional work environment for Operations Managers, combining a strong focus on leadership and operational excellence with a commitment to employee development. With a comprehensive benefits package that includes a generous M&S discount, pension schemes, and opportunities for career growth, employees are empowered to thrive in a culture that prioritises safety, accountability, and continuous improvement. Join us in a prestigious retail partnership where your contributions will make a meaningful impact across multiple locations.
StudySmarter Expert Advice🤫
We think this is how you could land Security Operations Manager in Hemel Hempstead
✨Tip Number 1
Network like a pro! Reach out to your connections in the retail and security sectors. Attend industry events or join relevant online groups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company culture and values. For a role with Mitie and Marks & Spencer, understand their commitment to customer service and operational excellence. Tailor your responses to show how your experience aligns with their mission.
✨Tip Number 3
Practice your leadership stories! Be ready to share specific examples of how you've driven performance and managed teams in previous roles. Highlight your results-driven approach and how you’ve tackled challenges in retail operations.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Mitie and Marks & Spencer family. Let’s get you that Operations Manager role!
We think you need these skills to ace Security Operations Manager in Hemel Hempstead
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Operations Manager role. Highlight your experience in retail and security, focusing on leadership and operational excellence. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how you can drive performance and customer service. Keep it engaging and relevant to the job description.
Showcase Your Achievements:When detailing your past roles, don’t just list responsibilities—show us your achievements! Use specific examples of how you've improved KPIs or led successful teams. Numbers speak volumes!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Mitie
✨Know Your Operations Inside Out
Before the interview, make sure you understand the key responsibilities of an Operations Manager in a retail setting. Familiarise yourself with the specific challenges and expectations at Marks & Spencer, especially around customer service and compliance. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led teams or improved operational performance. Be ready to discuss how you’ve driven results, engaged stakeholders, and maintained high standards in previous roles. This will highlight your capability to lead and inspire teams effectively.
✨Emphasise Safety and Compliance
Given the importance of health and safety in this role, be prepared to talk about your experience with compliance and risk management. Share specific instances where you've identified risks and implemented measures to mitigate them. This will show that you take safety seriously and understand its critical role in retail operations.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that reflect your interest in the company and the role. Inquire about the current challenges the team faces or how success is measured in this position. This not only shows your enthusiasm but also helps you gauge if the company culture aligns with your values.
