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- Tasks: Coordinate service calls, manage maintenance reports, and support lifecycle management.
- Company: Join a leading company committed to safeguarding and promoting welfare.
- Benefits: Gain valuable experience, develop skills, and work in a supportive environment.
- Other info: Opportunity for career growth and learning in a dynamic setting.
- Why this job: Make a difference by ensuring smooth operations and supporting your team.
- Qualifications: Strong communication skills and a proactive attitude are essential.
The predicted salary is between 30000 - 40000 £ per year.
Responsibilities:
- Coordinate calls to service lines via PDA and/or phone.
- Log jobs on Concept, run daily job reports and other adhoc reports.
- Manage the coordination and planning of planned preventative maintenance.
- Chase contractors for ppm reports, review ppm reports for remedials, chase and obtain remedial quotes.
- Assign the monthly ppm to maintenance, send weekly reports and complete on Concept attaching all certificates.
- Update the compliance tracker, issue updated compliance contract to Contract Manager and Quantity Surveyor.
- Obtain quotes for changes and chase change requests.
- Submit ATW's and RAM's.
- Arrange works with onsite SPT's.
- Submit and review AD forms.
- Place all jobs into the shared helpdesk calendar.
- Update jobs in Concept (i.e. update log notes, attach files, change the status).
- Run reports on Concept to search for jobs/review what can be completed.
- Chase service lines and contractors for updates on jobs and report back to the requestor.
- Chase engineers for updates.
- Raise PO's for suppliers for materials or subcontracted works, chase contractors for ETA's, followed by approving invoices.
- Obtain quotes from contractors.
- Complete monthly helpdesk report submission, i.e. share the number of escalations, roof leaks and other adhoc data.
- Join team meetings.
- Keep track of quotes and materials on a tracker.
- Support with life cycle management and coordinate lifecycle jobs.
- Contact suppliers for material quotes.
- Take calls via Micollab.
- Issue escalations via email to the Authority and SPV.
- Support with adhoc requests from management and other team members.
EEO and Safety Statement: Mitie is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment. The successful candidate will be subject to an enhanced DBS check and satisfactory references. If you are working in regulated activity please note that you are subject to the following: It is a criminal offence for people who are barred from working regulated activity to apply for roles that require them to work unsupervised with that particular group (i.e. vulnerable adults, children or both). This post is exempt from the Rehabilitation of Offenders Act 1974 and Mitie is therefore permitted to ask job applicants to declare all convictions and cautions (including those which are "spent" unless they are "protected" under the DBS filtering rules) in order to assess their suitability to work with children or vulnerable adults.
Helpdesk Contract Administrator employer: Mitie
Contact Detail:
Mitie Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Contract Administrator
✨Tip Number 1
Network like a pro! Reach out to your connections and let them know you're on the hunt for a Helpdesk Contract Administrator role. You never know who might have the inside scoop on an opportunity or can put in a good word for you.
✨Tip Number 2
Get your hands dirty with some research! Familiarise yourself with the company’s operations and recent projects. This will not only help you stand out in interviews but also show that you’re genuinely interested in the role.
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to helpdesk administration and compliance tracking. Role-play with a friend or use online resources to boost your confidence before the big day.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re keen on joining our team at StudySmarter!
We think you need these skills to ace Helpdesk Contract Administrator
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Helpdesk Contract Administrator role. Highlight relevant experience, especially in coordinating calls and managing reports, to show us you’re the perfect fit!
Show Off Your Skills: Don’t forget to showcase your organisational skills and attention to detail. Mention any experience with compliance tracking or job management systems like Concept, as this will really catch our eye!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use bullet points where possible to make it easy for us to see your key achievements and responsibilities.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Mitie
✨Know Your Tools
Familiarise yourself with the software and tools mentioned in the job description, like Concept Run. Being able to discuss how you've used similar systems or how you would approach learning new ones can really impress the interviewers.
✨Show Your Coordination Skills
Since the role involves a lot of coordination, prepare examples from your past experiences where you successfully managed multiple tasks or projects. Highlight your ability to chase updates and manage timelines effectively.
✨Understand Compliance and Safety
Brush up on compliance regulations and safety standards relevant to the role. Be ready to discuss how you would ensure adherence to these standards in your daily tasks, as this shows you're serious about the responsibilities.
✨Prepare Questions
Have a few thoughtful questions ready for the interviewers. This could be about the team dynamics, the types of projects you'll be handling, or how success is measured in this role. It shows your genuine interest and helps you assess if the company is the right fit for you.