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For Companies At a Glance
- Tasks: Lead operations for a prestigious multi-site portfolio in Central London.
- Company: Join the UK's leading FM provider and make an impact.
- Benefits: Competitive salary, career growth, and a dynamic work environment.
- Why this job: Shape culture and performance in a high-profile leadership role.
- Qualifications: Proven senior leadership experience in Facilities Management required.
- Other info: Be part of a fast-paced environment where your leadership matters.
The predicted salary is between 72000 - 108000 £ per year.
A career-defining leadership role with the UK's leading FM provider. This is an opportunity to step into one of our most high-profile operational leadership roles — shaping the performance, culture and customer experience across a cluster of large, complex, multi-tenanted buildings in the heart of London.
Why this role matters
As Head of Operations you will lead a fully integrated Total Facilities Management (TFM) service, bringing together M&E, cleaning, catering, porterage and workplace support teams to deliver a seamless, high-performing service that consistently exceeds expectations. Your leadership will directly influence customer satisfaction, operational excellence, safety performance and the overall success of a flagship contract.
Key Responsibilities
- Operational Leadership
- Lead the delivery of all TFM services across a prestigious London portfolio
- Hold daily operational briefings, weekly incident reviews and monthly QSHE forums
- Drive consistent standards through robust processes, SOPs and work instructions
- Ensure safe systems of work, statutory compliance and competent teams
- Client & Stakeholder Engagement
- Build strong, trusted relationships with client representatives
- Provide clear, credible operational insight and assurance
- Manage expectations with professionalism and pace
- Performance & Quality Management
- Produce monthly operational and performance reports
- Monitor KPIs, SLAs and budget performance
- Conduct quality audits and champion continuous improvement
- People Leadership
- Lead, motivate and develop the site management team
- Embed a culture of accountability, collaboration and customer focus
- Ensure training, competency and safety standards are consistently met
- Programme & Supply Chain Management
- Oversee planned, reactive and project works
- Coordinate service teams and supply chain partners
- Ensure accurate data, reporting and information flow across the contract
What you bring
- A strong track record of senior leadership within Facilities Management, with extensive hands-on experience operating at scale
- Hard and soft services required
- Strong communication, influencing and stakeholder-management skills
- A calm, authoritative presence under pressure
- Deep understanding of statutory compliance and FM best practice
- Proven ability to lead diverse teams and deliver exceptional service
- IOSH Managing Safely (minimum) and IWFM Level 3 Diploma
- SC clearance preferred, or eligibility to work towards obtaining it
- NEBOSH and technical FM knowledge desirable
Why this role stands out
This is more than an operational role — it’s a chance to shape the culture, performance and reputation of a major London contract. You’ll be at the centre of a fast-paced, high-expectation environment where your leadership genuinely makes a difference.
Head of Operations - FCDO London employer: Mitie
Contact Detail:
Mitie Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Operations - FCDO London
✨Tip Number 1
Network like a pro! Reach out to your connections in the Facilities Management sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your leadership style. This will help you showcase how you can shape the performance and customer experience they’re after.
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples of how you've led teams, managed client relationships, and driven operational excellence in previous roles. This will make you stand out as a candidate who can deliver exceptional service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Head of Operations - FCDO London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Head of Operations. Highlight your experience in Facilities Management and leadership roles, focusing on how you've driven performance and customer satisfaction in similar environments.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your skills align with our needs. Be specific about your achievements and how they relate to operational excellence and stakeholder engagement.
Showcase Your Leadership Style: We want to know how you lead teams! Share examples of how you've motivated and developed your team in previous roles. Highlight your approach to building a culture of accountability and collaboration, as this is key for us.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Mitie
✨Know Your Operations Inside Out
Before the interview, dive deep into the specifics of Total Facilities Management (TFM). Understand how M&E, cleaning, catering, and other services integrate to create a seamless experience. This knowledge will help you demonstrate your expertise and show that you're ready to lead.
✨Showcase Your Leadership Style
Be prepared to discuss your leadership approach and how you've motivated teams in the past. Think of examples where you've built strong relationships with clients and stakeholders, as this role requires a calm and authoritative presence under pressure.
✨Prepare for Performance Metrics
Familiarise yourself with key performance indicators (KPIs) and service level agreements (SLAs) relevant to the role. Be ready to discuss how you've monitored and improved these metrics in previous positions, as operational excellence is crucial for success.
✨Emphasise Continuous Improvement
Highlight your commitment to quality management and continuous improvement. Prepare examples of how you've conducted audits or implemented processes that enhanced service delivery. This will show that you’re not just about maintaining standards but also about driving innovation.
