At a Glance
- Tasks: Lead and oversee integrated Facilities Management services in a secure environment.
- Company: Join a dynamic team at Campsfield Immigration Removal Centre.
- Benefits: Competitive salary, professional development, and a collaborative work culture.
- Other info: Opportunity for career growth in a supportive and innovative environment.
- Why this job: Make a real impact by fostering collaboration and continuous improvement.
- Qualifications: Experience in Total FM, ideally in custodial settings, with relevant qualifications.
The predicted salary is between 46000 - 52000 £ per year.
Location: Campsfield Immigration Removal Centre
Reports to: Centre Director / Head of FM (I&J)
Direct Reports: FM Supervisors & Helpdesk Co-Ordinators
Role Purpose
Provide strategic and operational oversight of integrated Facilities Management services (Hard & Soft) within a secure environment. Foster a culture of collaboration, inclusion and continuous improvement, ensuring a positive experience for all service users. Support, develop and retain a capable team while delivering services efficiently and within budget. Build effective working relationships with clients, colleagues and supply partners, making use of wider organisational expertise.
Key Responsibilities
- Develop and maintain positive relationships with Home Office representatives, internal teams and supply partners.
- Support and guide service delivery teams, encouraging collaboration, accountability and development.
- Ensure all contract requirements and CDIs are consistently met, with a focus on quality and reliability.
- Contribute to the development and implementation of service plans, policies and procedures aligned to client needs.
- Identify opportunities for improvement, efficiency and innovation across services.
- Oversee FM operations, ensuring compliance with relevant legislation, standards and best practice.
- Monitor performance through data insights, KPIs and feedback, making adjustments where needed.
- Manage budgets responsibly to ensure cost-effective service delivery.
- Act as a point of contact for escalated issues, supporting timely and appropriate resolution.
- Support audits and inspections, ensuring compliance and continuous improvement.
- Work collaboratively with the QHSE Manager and Senior Leadership Team to maintain a safe and secure environment.
- Follow all security procedures and protocols, reporting any concerns as required.
Skills & Experience
- Experience in Total FM (TFM), ideally within a custodial or secure environment.
- Background in building services maintenance, supported by a relevant engineering qualification.
- Health & Safety qualification: IOSH (essential), NEBOSH (desirable).
- Membership of a relevant professional body (e.g. IWFM, CMI, IOSH).
- Aware of SFG20 maintenance standards.
- Experience across both Hard FM and Soft Services.
- Understanding of relevant legislation and industry standards.
- Experience supporting people management activities, including recruitment, development and employee relations.
- Ability to interpret data and identify trends.
- Experience managing budgets and resources.
- Comfortable using IT systems and FM platforms.
Head of Facilities Management employer: Mitie
As the Head of Facilities Management at Campsfield Immigration Removal Centre, you will join a forward-thinking organisation that prioritises collaboration, inclusion, and continuous improvement. Our supportive work culture fosters professional growth, offering opportunities for development while ensuring a positive experience for all service users. With a focus on efficiency and innovation, we empower our employees to make meaningful contributions in a secure environment, making us an excellent employer for those seeking rewarding careers.
