At a Glance
- Tasks: Lead commercial performance in retail, transport, and mobile sectors.
- Company: Dynamic organisation focused on customer-driven environments.
- Benefits: Autonomy to make an impact and opportunities for career progression.
- Other info: Exciting role with diverse challenges and collaborative culture.
- Why this job: Drive growth and influence outcomes in fast-paced, high-visibility contracts.
- Qualifications: Proven commercial leadership and strong negotiation skills.
The predicted salary is between 60000 - 80000 £ per year.
Drive Commercial Performance Where It Matters Most
Are you a commercially sharp leader who thrives in fast‑paced, customer‑facing environments? We're looking for a Head of Commercial to lead our Retail, Transport and Mobile portfolio—driving profitability, protecting margins, and unlocking value across high‑volume, high‑visibility contracts. This is a role where pace, agility and commercial instinct are key. You'll play a critical part in ensuring our contracts perform in dynamic, ever‑changing environments where customer expectations are high and operational excellence is essential.
Strategic Commercial Leadership
- Identify and capitalise on revenue and margin opportunities across a fast‑moving portfolio
- Provide hands‑on commercial support to Account Directors and Managers
- Support winning and retaining key retail and transport contracts in competitive markets
Contract & Performance Management
- Oversee commercial processes including variations, pricing changes, and compliance tracking
- Ensure price uplifts and indexation are implemented accurately and on time
- Maintain strong governance of contract documentation and data accuracy
Operational & Financial Impact
- Support mobilisations and re‑mobilisations in live, customer‑facing environments
- Lead commercial input into account performance reviews, re‑pricing, and turnaround strategies
- Work closely with operational teams to quickly resolve disputes and minimise disruption
Insight, Risk & Reporting
- Deliver clear, real‑time insight into risks, opportunities, and performance trends
- Enable quick decision‑making to protect margin and drive growth
Collaboration & Leadership
- Build strong relationships with clients in fast‑paced retail and transport environments
- Coach and support teams with practical commercial guidance and training
- Contribute to wider business priorities and improvement initiatives
What We're Looking For
Your Experience & Expertise
- Proven commercial leadership within the FM sector, ideally supporting retail or transport environments
- Strong track record of driving profitability in high‑volume, operationally complex contracts
- Deep understanding of commercial models, pricing mechanisms, and contract frameworks
- Strong knowledge of SLAs, KPIs, and performance‑driven commercial risk
- Experienced in negotiation and dispute management in live environments
Your Skills & Style
You are a proactive and commercially driven leader who thrives in fast‑paced, customer‑focused environments. You bring energy and resilience, with the ability to stay calm and solution‑focused under pressure while managing competing priorities. A strong communicator, you build credibility quickly with stakeholders and clients, confidently influencing decisions and driving performance. You are highly organised and analytical, able to turn complex data into clear, actionable insight at pace. With a practical, hands‑on approach and strong negotiation skills, you are comfortable operating at both strategic and operational levels to deliver results.
Why Join Us?
This is an exciting opportunity to lead commercial performance across some of the most dynamic and customer‑driven sectors, where no two days are the same. You'll be at the forefront of delivering value in fast‑paced retail and transport environments, working closely with senior stakeholders and clients to influence outcomes and drive growth. As part of a forward‑thinking and collaborative organisation, you'll have the autonomy to make real impact—enhancing performance, shaping strategy, and progressing your career in a role where pace, challenge, and opportunity go hand in hand.
Ready to Take the Lead?
If you're ready to bring your commercial expertise to a fast‑paced, customer‑centric environment, we would love to hear from you.
Head of Commercial - Retail, Transport and Mobile employer: Mitie
Join a forward-thinking organisation that values agility and commercial acumen, where you can lead the charge in enhancing performance across dynamic retail and transport sectors. With a strong emphasis on collaboration and employee growth, you'll have the opportunity to influence key outcomes while enjoying a supportive work culture that prioritises innovation and excellence. This role offers not just a chance to drive profitability but also to shape your career in an environment that thrives on challenge and opportunity.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Commercial - Retail, Transport and Mobile
✨Tip Number 1
Network like a pro! Get out there and connect with people in the retail, transport, and mobile sectors. Attend industry events, join relevant online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Showcase your commercial acumen! When you get the chance to chat with potential employers, highlight your experience in driving profitability and managing complex contracts. Use real examples to demonstrate how you've tackled challenges and delivered results in fast-paced environments.
✨Tip Number 3
Prepare for interviews by researching the company’s current projects and challenges. This will help you tailor your responses and show that you’re genuinely interested in their business. Plus, it gives you the chance to suggest how you can add value right from the start!
✨Tip Number 4
Don’t forget to apply through our website! We love seeing candidates who are proactive and engaged. Plus, it’s a great way to ensure your application gets the attention it deserves. So, take that step and let us see what you’ve got!
We think you need these skills to ace Head of Commercial - Retail, Transport and Mobile
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the job description. Highlight your commercial leadership experience and any relevant achievements in retail or transport environments. We want to see how you’ve driven profitability and managed complex contracts!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to showcase your passion for the role and how your skills align with our needs. Don’t forget to mention specific examples of how you've successfully navigated fast-paced, customer-facing environments.
Showcase Your Analytical Skills:We love candidates who can turn complex data into actionable insights. In your application, include examples of how you've used data to drive decisions and improve performance. This will show us you’re the analytical thinker we need!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Let’s get your journey started!
How to prepare for a job interview at Mitie
✨Know Your Numbers
As a Head of Commercial, you'll need to demonstrate your understanding of financial metrics. Brush up on key performance indicators (KPIs) and be ready to discuss how you've driven profitability in previous roles. Bring specific examples of how you've managed pricing changes or contract variations.
✨Showcase Your Leadership Style
This role requires strong leadership skills, so be prepared to talk about your approach to coaching and supporting teams. Share instances where you've influenced decisions or improved performance in fast-paced environments. Highlight your ability to build relationships with clients and stakeholders.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities in dynamic situations. Think of examples where you've successfully navigated disputes or operational challenges. Be ready to explain your thought process and the outcomes of your actions.
✨Demonstrate Agility and Insight
The interviewers will want to see your ability to adapt quickly to changing circumstances. Prepare to discuss how you've delivered real-time insights into risks and opportunities in past roles. Show them you can think on your feet and make quick, informed decisions.
