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- Tasks: Coordinate service calls, manage maintenance reports, and support lifecycle management.
- Company: Join a leading company committed to safety and welfare.
- Benefits: Gain valuable experience in a supportive environment with career growth potential.
- Other info: Opportunity to work in a fast-paced environment with diverse responsibilities.
- Why this job: Be part of a dynamic team making a real difference in service delivery.
- Qualifications: Strong communication skills and ability to manage multiple tasks.
The predicted salary is between 30000 - 40000 £ per year.
Responsibilities:
- Coordinate calls to service lines via PDA and or phone.
- Log jobs on Concept Run daily job reports and other adhoc reports.
- Manage the coordination and planning of planned preventative maintenance.
- Chase contractors for ppm reports, review ppm reports for remedials, chase and obtain remedial quotes.
- Assign the monthly ppm to maintenance, send weekly reports and complete on concept attaching all certificates.
- Update the compliance tracker, issue updated compliance contract to Contract Manager and Quantity Surveyor.
- Obtain quotes for changes and chase change requests.
- Submit ATW's and RAM's.
- Arrange works with onsite SPT's.
- Submit and review AD forms.
- Place all jobs into the shared helpdesk calendar.
- Update jobs in Concept (i.e. update log notes, attach files, change the status).
- Run reports on Concept to search for jobs/review what can be completed.
- Chase service lines and contractors for updates on jobs and report back to the requestor.
- Chase engineers for updates.
- Raise PO's for suppliers for materials or subcontracted works, chase contractors for ETA's, followed by approving invoices.
- Obtain quotes from contractors.
- Complete monthly helpdesk report submission, i.e. share the number of escalations, roof leaks and other adhoc data.
- Join team meetings.
- Keep track of quotes and materials on a tracker.
- Support with life cycle management and coordinator lifecycle jobs.
- Contact suppliers for material quotes.
- Take calls via micollab.
- Issue escalations via email to the Authority and SPV.
- Support with adhoc requests from management and other team members.
EEO and Safety Statement:
Mitie is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment. The successful candidate will be subject to an enhanced DBS check and satisfactory references. If you are working in regulated activity please note that you are subject to the following: It is a criminal offence for people who are barred from working regulated activity to apply for roles that require them to work unsupervised with that particular group (i.e. vulnerable adults, children or both). This post is exempt from the Rehabilitation of Offenders Act 1974 and Mitie is therefore permitted to ask job applicants to declare all convictions and cautions (including those which are "spent" unless they are "protected" under the DBS filtering rules) in order to assess their suitability to work with children or vulnerable adults.
Helpdesk Contract Administrator in Hatfield employer: Mitie
Contact Detail:
Mitie Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Contract Administrator in Hatfield
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Helpdesk Contract Administrator role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to helpdesk administration. Think about scenarios where you've coordinated jobs or managed reports, and be ready to share those experiences. We want you to shine!
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
✨Tip Number 4
Apply through our website for the best chance at landing that job! We love seeing applications directly from candidates who are keen on joining our team. It shows initiative and interest, which we totally appreciate.
We think you need these skills to ace Helpdesk Contract Administrator in Hatfield
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Helpdesk Contract Administrator role. Highlight relevant experience and skills that match the job description, like your ability to coordinate calls and manage reports.
Showcase Your Organisational Skills: Since this role involves a lot of coordination and planning, emphasise your organisational skills in your application. Mention any tools or methods you use to keep track of tasks and deadlines.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read through your qualifications and experiences quickly.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to the right people and shows your enthusiasm for joining our team!
How to prepare for a job interview at Mitie
✨Know Your Tools
Familiarise yourself with the software and tools mentioned in the job description, like Concept Run. Being able to discuss how you've used similar systems or how you would approach learning new ones can really impress the interviewers.
✨Show Your Coordination Skills
Since the role involves a lot of coordination, prepare examples from your past experiences where you successfully managed multiple tasks or projects. Highlight your ability to chase updates and manage timelines effectively.
✨Be Ready for Compliance Questions
Understand the importance of compliance in this role. Brush up on what compliance means in a helpdesk context and be prepared to discuss how you would ensure all jobs are logged and tracked properly.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific situations, like dealing with contractors or managing escalations. Think through potential scenarios and how you would respond, showcasing your problem-solving skills.