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- Tasks: Ensure a safe shopping environment while delivering top-notch customer service.
- Company: Join Mitie, a leader in retail security with a focus on safety and service.
- Benefits: Enjoy competitive pay, paid breaks, and access to great employee perks.
- Why this job: Make a real difference in your community by keeping customers and colleagues safe.
- Qualifications: SIA licence preferred, but training can be provided for the right candidate.
- Other info: Opportunities for progression and development in a supportive team environment.
Pay rate: £14.97ph
Various Shifts (to be discussed at interview)
Job Overview
Mitie is looking for a Retail security officer who can deliver exceptional customer service whilst creating a safe shopping environment, free from the fear of crime for customers and colleagues. It is preferable that you hold a current SIA licence or SIA Certificates (but in some circumstances training for a licence can be provided).
Vetting
It is vital that you have a full 5-year checkable employment/education history; failure to do so could mean your offer will be withdrawn or your employment terminated.
Main duties
- To deliver industry leading customer service
- To deter violence and public order offences
- To conduct patrols of the store
- Utilising CCTV systems to support the reduction of crime and stock loss
- Liaise with the store management teams
- Liaise with the Police and crime partnerships where required to foster a great working relationship to support the reduction of crime in store
- To wear Body Worn CCTV to support in the reduction of crime and increase colleague and customer safety
Benefits to working with Mitie include:
- Contracted hours
- Annual leave entitlement
- Pension and Life insurance schemes
- Free uniform supplied
- SIA Re-licencing programme
- Comprehensive induction and training programme
- Access to Mitie's outstanding employee benefits including financial services, retail discounts, reward schemes and online GP services
- Apprenticeship schemes
- Progression and development opportunities
- All breaks are paid
Relief Retail Security Officer in Harrogate employer: Mitie
Contact Detail:
Mitie Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Relief Retail Security Officer in Harrogate
✨Tip Number 1
First things first, make sure you know the ins and outs of the role. Research what it means to be a Relief Retail Security Officer and how you can deliver that top-notch customer service they’re after. This will help you stand out in interviews!
✨Tip Number 2
Practice your interview skills! Get a mate to throw some common questions your way, especially around handling difficult situations or working with CCTV. The more you rehearse, the more confident you'll feel when it’s showtime.
✨Tip Number 3
Don’t forget to highlight your SIA licence or any relevant training during your chat. If you don’t have one yet, mention your willingness to get trained up. It shows you're keen and ready to jump in!
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Relief Retail Security Officer in Harrogate
Some tips for your application 🫡
Show Off Your Customer Service Skills: When you're writing your application, make sure to highlight any experience you have in delivering top-notch customer service. We want to see how you can create a safe and welcoming environment for customers and colleagues alike!
Be Clear About Your SIA Status: If you hold a current SIA licence or certificates, let us know right away! If not, don’t worry – just mention your willingness to undergo training. We appreciate honesty and clarity in your application.
Detail Your Employment History: Remember, we need a full 5-year checkable employment/education history. So, be thorough and include all relevant details. This helps us understand your background and ensures a smooth vetting process.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and get you started on your journey with Mitie. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Mitie
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Relief Retail Security Officer. Familiarise yourself with the key duties like delivering customer service, conducting patrols, and liaising with management and police. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Highlight Your Customer Service Skills
Since this role emphasises exceptional customer service, think of specific examples from your past experiences where you've gone above and beyond for customers. Be ready to discuss how you can create a safe shopping environment while ensuring customers feel valued and secure.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions during the interview. Think about how you would handle situations involving violence or public order offences. Practising your responses will help you articulate your thought process and demonstrate your ability to remain calm under pressure.
✨Show Your Commitment to Safety
Make it clear that safety is your top priority. Discuss any relevant training or certifications you have, such as an SIA licence, and express your willingness to undergo further training if needed. This shows that you're proactive and dedicated to maintaining a secure environment for both customers and colleagues.