At a Glance
- Tasks: Manage work orders and ensure efficient engineer allocation for maintenance tasks.
- Company: Join Essex County Council's dynamic team at Mitie, delivering top-notch facilities management.
- Benefits: Competitive salary, permanent role, onsite training, and a collaborative work environment.
- Other info: Flexible hours, great team culture, and opportunities for personal growth.
- Why this job: Kickstart your career in a supportive setting with real impact on community services.
- Qualifications: Customer service experience is a plus; strong IT skills and attention to detail required.
The predicted salary is between 26509 - 26509 € per year.
We are looking for a Planning Administrator to join us on the Essex County Council account. At Mitie on the Essex County Council account, we deliver fully integrated Total Facilities Management services across a diverse estate of just under 300 buildings. Our teams are responsible for maintaining safe, compliant, and efficient environments, supporting everything from day‑to‑day operations to long‑term asset performance. We bring together a wide range of specialist services including security, workplace facilities management, engineering, projects and landscaping, ensuring a seamless and high‑quality service across the portfolio. Working collaboratively, our people play a key role in supporting the council’s services, improving building performance and enhancing the experience for staff, residents and visitors across Essex.
This position is Monday to Friday 8‑5 at County Hall in Chelmsford. It is a fantastic opportunity for entry level candidates with onsite training or those with experience. It is a permanent position, providing a fantastic opportunity to be part of a collaborative, forward‑thinking business.
You’ll be responsible for managing the Reactive and Planned Preventative Maintenance (PPM) work order processes and ensuring engineers are allocated efficiently to meet contractual obligations.
Key Responsibilities- Plan, allocate, and dispatch reactive and PPM work orders to engineers, ensuring work is completed within agreed timescales.
- Manage and maintain engineer diaries, ensuring availability and coverage across sites.
- Keep the Maximo CAFM system up to date, ensuring all job details, statuses and comments are recorded accurately and in a timely manner.
- Utilise planning and scheduling software, including Click and other relevant systems.
- Raise purchase orders for the engineering team as needed for parts and service requirements.
- Maintain accurate engineer holiday and absence records to support resourcing plans.
- Attend weekly operational meetings to report on outstanding jobs, KPIs and priorities.
- Contact engineers and subcontractors directly to confirm job details, chase updates and resolve issues.
- Monitor and report on reactive and PPM job delivery, ensuring all contractual KPIs and SLAs are met.
- Escalate any potential service failures or unavailability of engineers to the relevant supervisor or manager.
- Manage documentation including compliance certification and updates to the central compliance library.
- Provide excellent customer service, answering internal and external calls in a professional and timely manner.
- Support the continuous improvement of planning and scheduling processes.
- Be able to travel to a Category 1 site, as part of your duties when required.
- Previous experience in a planning or scheduling role is desirable but not essential – full training provided.
- Experience in a customer‑facing or helpdesk environment is beneficial.
- Strong IT skills, particularly in CAFM systems (e.g. Maximo), Microsoft Excel and scheduling software (e.g. Click).
- A logical and methodical approach to problem‑solving and planning.
- Excellent communication skills – both verbal and written.
- Able to work under pressure and meet tight deadlines.
- High attention to detail and organisational ability.
- A team player who can also work independently.
- Flexible and adaptable to changing business needs.
- Assertive and proactive attitude when handling challenges or delays.
Planning Administrator in Harrogate employer: Mitie
At Mitie, we pride ourselves on being an excellent employer, offering a supportive and collaborative work culture that values employee growth and development. As a Planning Administrator at Essex County Council, you will benefit from comprehensive training, a permanent position with competitive salary, and the opportunity to contribute to meaningful projects that enhance the community. Our commitment to employee well-being and professional advancement makes us a standout choice for those seeking a rewarding career in facilities management.
StudySmarter Expert Advice🤫
We think this is how you could land Planning Administrator in Harrogate
✨Tip Number 1
Get to know the company! Research Essex County Council and Mitie to understand their values and services. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local job fairs. Building relationships can give you insider info about the role and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to planning and scheduling. Think about how your skills align with the responsibilities listed in the job description, and be ready to share examples from your past experiences.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that keeps you on their radar and shows your enthusiasm for the role.
We think you need these skills to ace Planning Administrator in Harrogate
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Planning Administrator role. Highlight any relevant experience, especially in planning or scheduling, and don’t forget to showcase your IT skills with CAFM systems and Microsoft Excel.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re interested in the role and how your skills align with what we’re looking for. Be sure to mention your customer service experience if you have it!
Show Off Your Communication Skills:Since excellent communication is key for this role, make sure your application reflects that. Use clear and concise language, and double-check for any typos or errors before hitting send.
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status directly!
How to prepare for a job interview at Mitie
✨Know Your Stuff
Before the interview, make sure you understand the key responsibilities of a Planning Administrator. Familiarise yourself with terms like Reactive and Planned Preventative Maintenance (PPM) and the Maximo CAFM system. This will show that you're genuinely interested in the role and ready to hit the ground running.
✨Show Off Your IT Skills
Since strong IT skills are crucial for this position, be prepared to discuss your experience with CAFM systems, Microsoft Excel, and any scheduling software you've used. If you have examples of how you've used these tools to improve processes or solve problems, share them!
✨Demonstrate Your Communication Skills
As a Planning Administrator, you'll need to communicate effectively with engineers and subcontractors. During the interview, practice clear and concise communication. You might even want to prepare a few scenarios where you successfully resolved issues through effective communication.
✨Be Ready for Problem-Solving Questions
Expect questions that assess your problem-solving abilities. Think of examples from your past experiences where you had to plan under pressure or adapt to changing circumstances. Highlight your logical approach and attention to detail, as these are key traits for the role.
