At a Glance
- Tasks: Lead hard services engineering, ensuring top-notch service delivery and stakeholder satisfaction.
- Company: Join a leading facilities management company with a focus on innovation and teamwork.
- Benefits: Competitive salary, health benefits, and opportunities for professional growth.
- Other info: Dynamic work environment with a focus on energy-saving initiatives and career development.
- Why this job: Make a real impact by optimising systems and enhancing customer relationships.
- Qualifications: Experience in M&E industries and strong leadership skills required.
The predicted salary is between 36000 - 60000 £ per year.
Ensure all Statutory and Mandatory elements of the contract and relevant standards are achieved.
Lead for all hard service disciplines across site.
Provide dedicated support to the Facilities Management team ensuring the highest standard of services are provided to the Thales client and customers.
Support the FM to improve and enhance stakeholder relationships.
Provide FM resilience across the Crawley site.
Optimise systems and processes to maximise efficiencies of teams and reduce energy consumption.
Develop understanding of the contract commercial and deliverable frameworks as part of development.
Continual management of PPM and reactive tasks, ensuring tasks are completed in line with the agreed SLA and KPIs.
Operational and line management of the engineering team to ensure best productivity.
PDA training, development and auditing with on site team.
Drive & encourage 100% PDA usage.
Complete and maintain the training matrix for site engineers.
Lead on developing, supporting and mentoring engineers to maximise their potential.
Management of sub-contractors, ensuring they are booked in and works carried out in line with contractual requirements.
Management of additional sub-contractor work to ensure the scope of works is agreed and signed off, and arrange for quotes and works to be undertaken.
Ensure all Subcontractor RAMS are fully reviewed, recorded and permits are issued.
Ensure correct and compliant certification is uploaded into Maximo, Sharepoint and site files as required.
Take a pro-active role in engaging with clients, developing relationships with key stakeholders to ensure customer satisfaction is maximised.
Ensure all self-delivered and subcontractor activities are managed in line with Mitie's Safe systems of Work processes and policies, including the issuing of access permits and permits to work.
Assist the FM in producing monthly reports.
Support the implementation of the One team ethos across all service lines.
Input and support key projects and initiatives.
Take ownership of Mitie standards and health and safety across the teams.
Carry out monthly reviews, huddles and audits for hard services.
Enhance the service delivery model with cross functional working and team building.
Build and create a proactive customer focused delivery model for all hard service contracts.
Ability to obtain, evaluate and challenge quotations from suppliers.
Lead on energy saving initiatives and constant improvements and provide input to the quarterly energy performance reviews.
Attend and represent Mitie in client meetings when required.
Report technical issues to contract Hard Service and Energy Lead and request support when needed.
What we are looking for:
- Experience in M&E industries.
- Experience in dealing with various mechanical, electrical and specialist systems (liquid nitrogen, oxygen monitoring, compressed air).
- Experience in working with and managing a team of multi skilled engineers.
- Water management experience desirable.
- Mechanical Engineering qualification.
- Strong customer care focus.
- Health and Safety awareness and knowledge (IOSH Working Safely).
- Full and Clean driving Licence.
- Able to work at heights.
- Smart in appearance.
- Able to process administration tasks associated with the role.
- Committed, reliable and flexible.
- Able to work as part of a team and to work on their own.
- High levels of communication skills.
Hard Services Engineering Manager employer: Mitie
At Mitie, we pride ourselves on being an exceptional employer, offering a dynamic work environment in Crawley where innovation and collaboration thrive. Our commitment to employee development is evident through comprehensive training programmes and mentorship opportunities, ensuring that our Hard Services Engineering Managers can maximise their potential while contributing to meaningful projects. With a strong focus on health and safety, energy efficiency, and customer satisfaction, we foster a culture that values teamwork and proactive engagement, making it an ideal place for professionals seeking rewarding careers in facilities management.
StudySmarter Expert Advice🤫
We think this is how you could land Hard Services Engineering Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join relevant groups on LinkedIn, and don’t be shy to reach out to folks who work at companies you’re interested in. A friendly chat can sometimes lead to job opportunities that aren’t even advertised!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. When you walk into that interview, you want to show them you’re not just a fit for the role, but for the team too. We all love a good cultural match!
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family. This will help you get comfortable with common questions and refine your answers. Plus, it’s a great way to boost your confidence before the real deal!
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in showing your appreciation and keeping you top of mind. And hey, if you’re really keen on the role, let them know why you think you’d be a great fit!
We think you need these skills to ace Hard Services Engineering Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your experience in M&E industries and any relevant qualifications, like Mechanical Engineering. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Hard Services Engineering Manager role. Mention your customer care focus and how you’ve successfully managed teams in the past. Let us know what makes you tick!
Showcase Your Achievements:Don’t just list your responsibilities; showcase your achievements! Whether it’s improving efficiency or leading successful projects, we want to hear about your successes. Numbers and specific examples can really make your application stand out.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss any important updates. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Mitie
✨Know Your Stuff
Make sure you brush up on your knowledge of mechanical and electrical systems, especially the specific ones mentioned in the job description like liquid nitrogen and oxygen monitoring. Being able to discuss these topics confidently will show that you're not just a good fit, but that you’re genuinely interested in the role.
✨Showcase Your Leadership Skills
Since this role involves managing a team of engineers, be prepared to share examples of how you've successfully led teams in the past. Talk about how you’ve motivated your team, handled conflicts, or improved productivity. This will demonstrate your capability to lead effectively.
✨Emphasise Customer Care
This position requires a strong customer care focus, so think of instances where you've gone above and beyond for clients or stakeholders. Be ready to discuss how you build relationships and ensure satisfaction, as this is key to the role.
✨Prepare for Health and Safety Questions
Given the importance of health and safety in this role, review your knowledge of relevant regulations and practices. Be ready to discuss how you've implemented safety measures in previous roles and how you plan to uphold Mitie's standards.
