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- Tasks: Join our team to keep Bluewater clean and welcoming for all guests.
- Company: Be part of a vibrant team at Bluewater, a leading retail destination.
- Benefits: Enjoy flexible benefits, discounts, and access to a virtual GP.
- Why this job: Make a positive impact on guest experiences while working in a fun environment.
- Qualifications: No prior experience needed; just bring your enthusiasm and teamwork spirit!
- Other info: Great opportunities for career growth and recognition through Mitie Stars.
The predicted salary is between 1200 - 1800 £ per month.
The role will require that you can work as part of a Team of Hosts who are responsible for maintaining all of the Internal areas to the high standards expected. Close co-operation with others is essential when working within the Department as is the capacity to work responsibly as an individual to complete given tasks. Your daily and weekly tasks are assigned to ensure that the Department meets its scheduled requirements and Client expectations. You will be the visible face of Bluewater thus you are expected to provide all our Guests with the very best level of service ensuring an enjoyable and memorable visit to Bluewater.
Main Duties
- To ensure that Bluewater is safe, secure, clean and tidy at all times
- To be the professional representative of Bluewater at all times
- To achieve high levels of customer satisfaction across all areas of our service to customers at Bluewater
- To achieve continuous improvement in the quality and efficiency of our services and in customer satisfaction
- To assist in assessing the success of the development and to help improve our strategy for future schemes
- To comply with Health & Safety at work regulations, fire regulations, and safe working practices
- To comply with our Quality and Environmental Policy and Procedures
- To provide a proactive service that delivers a positive Guest experience
- To add the ‘wow' factor by delivering a service that goes the extra mile
- To help build the fact of Bluewater (energetic, fun, trusted, likeable and reliable)
- To provide a professional and timely Guest service
- To respond to Guest issues in a professional and effective way with the intention of giving Guests a ‘surprise and delight' feeling in the way the issue has been managed
Staff working in the Wintergarden
- Collection, cleaning, and delivery of trays in the food court
- Cleaning tables, chairs, and any other furniture in the Wintergarden
- Sweeping and cleaning floors to ensure they remain free of food and other waste
- Ensure that the service point remains clean and clear of obstacles
- Attending to reactive jobs such as spillages
- Emptying bins - refuse collection and disposal
Staff working on Malls
- Ensure that the malls and public areas of Bluewater are kept free of waste at all times
- Clean tables, chairs, and any other furniture in the common areas as per the schedule
- Sweep and mop welcome halls and malls
- Clean the rails and plinths in the malls
- Attending to reactive jobs such as spillages
- Emptying bins - refuse collection and disposal
- Vacuum all carpeted areas of Bluewater using the assigned equipment
- Deep cleaning of common areas including halls, malls, and toilets (as required)
- Cleaning office areas (as required)
Staff working in Toilet areas
- Maintain cleanliness of the toilet and family rooms at all times
- Clean sink & mirror areas throughout the day
- Replenish soap and toilet rolls as and when required
- Clean in and around toilets and urinals
- Clean floor, ledges, edges, walls and doors as needed throughout the day
- Empty bins within the toilets
All staff
- Report all accidents/incidents and near misses to the Help Desk
- Report all building/fabric defects or hazards to the Help Desk
- Periodically carry out deep cleaning as requested by your manager
- Attend to any reactive jobs within and/or outside of your work area as assigned to you by your Team Leader
What we are looking for
Knowledge, Experience & Personal Skills
- Essential
- Relevant Job experience, preferably in an Internal retail environment
- Have had health and safety training and understand the principles
- Experience:
- Following processes and being able to work with own initiative for periods of time
- Personal Skills:
- Empathy to Guests
- Excellent communicator
- Good team worker
- Strong customer service ethic
- To be flexible in working approach
- Must have sound interpersonal skills and pay attention to detail
- Good command of English Language
Our market-leading flexible benefits scheme provides you with benefits that suit your lifestyle. We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans. When you join us, we’ll give you a link to our flexible benefits platform, Choices. This gives you the chance to customise your benefits to best suit your lifestyle. You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and much more! We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover is the greater of your equivalent annual salary or a minimum of £10, giving peace of mind for your dependants. We also offer a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie). We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10! Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you. We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing us.
Internal Day Cleaner in Greenhithe employer: Mitie
Contact Detail:
Mitie Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Internal Day Cleaner in Greenhithe
✨Tip Number 1
Get to know the company culture! Before your interview, check out Bluewater's social media and website. This will help you understand their values and how you can fit in as a team player.
✨Tip Number 2
Practice your customer service skills! Since you'll be the face of Bluewater, think about how you can create that 'wow' factor for guests. Role-play common scenarios with friends to boost your confidence.
✨Tip Number 3
Be ready to showcase your teamwork! During the interview, share examples of how you've worked well with others in the past. Highlight your flexibility and ability to adapt to different situations.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the Bluewater team. Don’t miss out!
We think you need these skills to ace Internal Day Cleaner in Greenhithe
Some tips for your application 🫡
Show Your Team Spirit: Since you'll be working as part of a team, make sure to highlight your teamwork skills in your application. Share examples of how you've collaborated with others to achieve common goals, especially in a cleaning or customer service environment.
Emphasise Your Attention to Detail: In this role, cleanliness is key! Be sure to mention any experience you have with maintaining high standards of cleanliness and organisation. A little detail can go a long way in making your application stand out.
Customer Service is King: As the face of Bluewater, providing excellent customer service is crucial. Include any relevant experience where you've gone above and beyond for guests or customers, and show us how you can add that 'wow' factor!
Apply Through Our Website: We want to hear from you! Make sure to apply through our website for the best chance of getting noticed. It’s super easy, and we can’t wait to see what you bring to the table!
How to prepare for a job interview at Mitie
✨Know Your Role
Before the interview, make sure you understand the responsibilities of an Internal Day Cleaner. Familiarise yourself with the tasks mentioned in the job description, like maintaining cleanliness and providing excellent customer service. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Team Spirit
Since teamwork is crucial for this position, be prepared to discuss your experiences working in a team. Think of examples where you collaborated effectively with others or helped resolve conflicts. Highlighting your ability to work well with colleagues will demonstrate that you're a great fit for their team.
✨Customer Service is Key
This role requires a strong customer service ethic, so think about times you've gone above and beyond for customers. Be ready to share specific examples that showcase your empathy and communication skills. Showing that you can create a positive experience for guests will set you apart from other candidates.
✨Health & Safety Awareness
Understanding health and safety regulations is essential for this job. Brush up on relevant health and safety practices before your interview. You might be asked how you would handle certain situations, so being knowledgeable in this area will demonstrate your commitment to maintaining a safe environment for both guests and staff.
