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- Tasks: Lead and train a team of security officers to ensure top-notch safety standards.
- Company: Join Mitie, a leader in security services with a strong reputation.
- Benefits: Competitive salary, career development opportunities, and a supportive work environment.
- Why this job: Make a real difference in safety while developing your leadership skills.
- Qualifications: Strong communication skills and a passion for training and development.
- Other info: Dynamic role with opportunities for personal growth and a management apprenticeship.
The predicted salary is between 36000 - 60000 £ per year.
Job objectives and responsibilities:
- Contribute to the success of the contract through effective training and continuous colleague development, supporting the client's security and safety strategy.
- Support the Operations Manager in managing performance, ensuring that all security officers are trained to the highest standard in line with SLAs & KPIs.
- Deputise during unplanned absence of the Operations Manager until a buddy Operations Manager can take over.
- Responsible for the operational performance of the allocated business in relation to overall targets set, ensuring compliance with SLAs & KPIs.
- Maintain and promote the Mitie brand and reputation by providing an industry-leading security provision.
- Support the customer and be responsible for the accuracy and timely reporting of crime and crime-related tasks/activities through effective training of the officer population.
Main duties:
- Deliver results that meet or exceed the budget and service delivery requirements through full responsibility and accountability.
- Work within customer retail stores, delivering Mitie company inductions and comprehensive training for all newly appointed security officers from induction to probation sign-off.
- Deliver all corporate training to the required standard for all officers in your area of responsibility.
- Complete officer evaluations in line with contractual KPIs.
- Support the security officer population in the contract through great training and coaching.
- Support the officer population in delivering great uniform standards through effective coaching as part of the evaluation process.
- Deliver all focus topics and any ad hoc training as identified by the business.
- Provide ongoing training, support, and guidance to all officers including any ad hoc training as required by the business.
- Support the delivery of SIA CCTV training to ensure all podium stores security officers are qualified to use the podium.
- Implement performance management/PIP/development plans to officers where required for opportunities in relation to officer standards (uniform, timekeeping, task completion failure to follow training delivered).
- Identify and rectify behaviours and situations that endanger the Health & Safety and wellbeing of colleagues, customers, and fellow officers in a timely manner in line with company policies.
- Support the Operations Manager with initial investigations for customer complaints, QHSE incidents, and any other investigations as required.
- Assist with the delivery, maintenance, and updates of Assignment Instructions & Risk Assessments.
- Engage with store management to build a great working relationship with the client.
- Ensure adherence to uniform standards.
- Maintain open communication channels, recognise achievements, and actively contribute to talent mapping projects.
Personal Specification:
- Excellent organisational and time management skills.
- Confident and professional working approach and appearance.
- Strong customer service, client-focused attitude with the ability to build good working relationships.
- Exceptional verbal and written communication skills.
- Ability to work individually and as part of a team.
- Resilient and tenacious with a ‘can do' approach.
- Flexible and adaptable.
- Literate, numerate, and IT skills to medium level user.
- Willing to work towards, if not already held, a management apprenticeship as deemed appropriate for personnel development.
- Full valid UK driving licence.
- Valid SIA guarding licence.
Health and Safety responsibilities:
- Follow Group and company policies and procedures at all times.
- Report immediately any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment.
- Use all work equipment and personal PPE properly and in accordance with training.
- Report immediately any issues or training needs to your Line manager.
Information Security:
- Ensure compliance with Mitie's information security procedures in all activities.
- Proactively identify and report security risks to your manager.
- Report actual and suspected security incidents.
Security Mobile Team Leader in Great Chesterford employer: Mitie
Contact Detail:
Mitie Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Security Mobile Team Leader in Great Chesterford
✨Tip Number 1
Network like a pro! Get out there and connect with people in the security industry. Attend events, join online forums, and don’t be shy about reaching out to potential colleagues or mentors. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! When you get the chance to meet hiring managers or recruiters, be ready to discuss your experience and how it aligns with their needs. Bring examples of your training successes or any innovative ideas you've implemented in previous roles.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. Mention something specific from your conversation to remind them of your fit for the role. It shows you're genuinely interested and keeps you top of mind.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might just be perfect for you. Plus, applying directly can sometimes give you an edge over other candidates. So, what are you waiting for? Get clicking!
We think you need these skills to ace Security Mobile Team Leader in Great Chesterford
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Security Mobile Team Leader role. Highlight your relevant experience in training and managing security teams, as well as your ability to meet SLAs and KPIs. We want to see how you can contribute to our success!
Show Off Your Communication Skills: Since exceptional verbal and written communication skills are key for this role, ensure your application reflects this. Use clear and concise language, and don’t forget to proofread for any typos or errors. We appreciate attention to detail!
Demonstrate Your Leadership Qualities: In your application, share examples of how you've successfully led teams or managed performance in previous roles. We’re looking for someone who can support and develop our security officers, so let us know how you’ve done this before!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. This way, we can easily track your application and get back to you quicker. Plus, it shows you’re keen on joining the StudySmarter team!
How to prepare for a job interview at Mitie
✨Know Your Stuff
Make sure you understand the key responsibilities of a Security Mobile Team Leader. Familiarise yourself with SLAs, KPIs, and the importance of training and development in security roles. This will show that you're not just interested in the job, but that you’re ready to hit the ground running.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully trained or managed a team in the past. Highlight your ability to support and develop colleagues, as well as how you’ve handled performance management. This is crucial for demonstrating that you can step up when needed.
✨Build Rapport
During the interview, engage with your interviewers as if they were your future team. Ask questions about their experiences and share your thoughts on building strong relationships with clients and colleagues. This will reflect your customer-focused attitude and ability to work well in a team.
✨Be Ready for Scenario Questions
Expect to be asked how you would handle specific situations related to security and safety. Think through potential scenarios, such as dealing with a complaint or managing a crisis. Practising these responses will help you feel more confident and prepared.
