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- Tasks: Manage credit cycles, resolve queries, and maximise cash collection.
- Company: Join Marlowe's dynamic team in Gloucester.
- Benefits: 14-month fixed term contract with competitive pay.
- Why this job: Perfect for those who thrive in fast-paced, target-driven environments.
- Qualifications: Experience in credit control and strong communication skills required.
- Other info: Opportunity to build relationships and enhance your analytical skills.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for an experienced Credit Controller to join our dynamic team within Marlowe where you'll take ownership of one or more ledgers and maximise cash collection across multiple Marlowe Environmental Services businesses. This role supports the transition of Marlowe's Credit Control team moving into Mitie’s Shared Service model as a 14 month fixed term contract. If you thrive in a fast‑paced, target‑driven environment and enjoy balancing customer engagement with analytical thinking, this could be the perfect next step in your career.
What will you be doing?
- Managing the full credit cycle for your assigned ledger(s) — ensuring invoices are accurate, queries are resolved quickly, and cash is collected on time.
- Managing customer onboarding requirements and assessing associated risks.
- Following agreed collections processes to recover overdue debt with accuracy and efficiency.
- Working closely with invoicing and portal teams to understand the full end‑to‑end billing journey.
- Leading weekly internal calls to drive query resolution and debt reduction.
- Building trusted relationships with customers and internal stakeholders.
- Reconciling customer accounts and understanding posting/allocation activity.
- Ensuring customer master data is accurate and up to date.
- Monitoring agreed payment plans and escalating issues early.
- Ensuring integrity, compliance and adherence to all MES credit and risk policies.
What are we looking for?
- Proven experience working within credit control in a fast paced target driven environment.
- Strong commercial mindset.
- Confident communicator able to articulate account statuses and influence customer behaviour.
- Customer-focused mindset with a right-first-time approach.
- Curious, proactive problem-solver who isn’t afraid to challenge the norm.
- Beginner-intermediate level Excel (VLOOKUPs, pivot tables, data manipulation).
- Experience using customer portals and payment platforms.
- Desirable familiarity with: CRM, Sage 200, Sage 50, Xero, Workbooks, Salesforce, Wave, Goldvision, Credit Hound, Credit Safe.
Credit Controller FTC in Gloucester employer: Mitie
Contact Detail:
Mitie Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Credit Controller FTC in Gloucester
✨Tip Number 1
Network like a pro! Reach out to your connections in the finance and credit control sectors. You never know who might have a lead on a job or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common credit control scenarios. Think about how you’d handle overdue debts or customer queries, and be ready to share your experiences.
✨Tip Number 3
Show off your analytical skills! Be prepared to discuss how you've used Excel in past roles, especially with VLOOKUPs and pivot tables. It’s a great way to demonstrate your problem-solving abilities.
✨Tip Number 4
Don’t forget to apply through our website! We’re always looking for talented individuals like you to join our team. Plus, it’s a great way to ensure your application gets noticed.
We think you need these skills to ace Credit Controller FTC in Gloucester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Credit Controller role. Highlight your experience in credit control and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of your achievements in credit control and how they relate to what we’re looking for.
Showcase Your Communication Skills: As a Credit Controller, communication is key. In your application, demonstrate your ability to articulate account statuses and influence customer behaviour. We love seeing candidates who can connect with others effectively!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our dynamic team!
How to prepare for a job interview at Mitie
✨Know Your Numbers
As a Credit Controller, you'll be dealing with numbers all day. Brush up on your financial metrics and be ready to discuss how you've maximised cash collection in previous roles. Be prepared to share specific examples of how you’ve resolved queries or improved processes.
✨Showcase Your Communication Skills
This role requires strong communication skills, so think about times when you've successfully influenced customer behaviour or built relationships. Practise articulating these experiences clearly, as it will demonstrate your ability to engage effectively with both customers and internal teams.
✨Familiarise Yourself with Tools
Since the job mentions tools like Sage and CRM systems, make sure you’re comfortable discussing your experience with these platforms. If you’ve used similar software, highlight that too! It shows you're adaptable and ready to hit the ground running.
✨Prepare for Problem-Solving Questions
Expect questions that assess your problem-solving abilities. Think of scenarios where you faced challenges in credit control and how you overcame them. This will showcase your proactive mindset and ability to challenge the norm, which is exactly what they’re looking for!
