At a Glance
- Tasks: Coordinate facilities services and ensure a seamless customer experience.
- Company: Join Mitie, where our people are our greatest strength.
- Benefits: Ongoing training, progression opportunities, and a supportive work environment.
- Other info: Flexible hours with a chance to grow within a leading transportation client.
- Why this job: Be the face of facilities services and make a real impact every day.
- Qualifications: Customer service experience and strong communication skills required.
The predicted salary is between 12 - 15 £ per hour.
Location: Glasgow
Shift: 40 Hours Monday to Friday
At Mitie, our people are our greatest strength, and our promise is to create a place to work where you can thrive and be your best every day. We're looking for a Workplace Coordinator to act as the main point of contact for facilities services, delivering an excellent customer experience and building strong relationships with building users on our Network Rail contract.
Role Responsibilities:
- Act as the customer-facing representative, coordinating facilities services into one seamless experience
- Maintain a visible presence across the workplace, ensuring shared areas remain clean, tidy and well-presented
- Log and manage facilities requests via CAFM systems, ensuring issues are directed and resolved promptly
- Liaise regularly with floor leads and stakeholders to communicate updates, issues and ongoing works
- Support health and safety procedures, including playing an active role during fire emergencies
What we're looking for:
- Proven experience in a customer service or workplace or facilities environment (Hard FM environments would be an advantage)
- Excellent interpersonal and communication skills, both written and verbal
- Experience using CAFM systems and Microsoft Office (Maximo is an ideal)
- Strong organisational skills, attention to detail and a proactive, problem-solving approach
- Flexible and adaptable, with the ability to manage conflict positively
- IOSH or similar health and safety qualification (desirable)
What's in it for you?
- Ongoing training and development
- Working alongside a leading transportation client
- Progression opportunities available on site and across the wider client account
There's a place for you at Mitie, join us today!
Co-ordinator (Part time) in Glasgow employer: Mitie
At Mitie, we pride ourselves on fostering a supportive and dynamic work environment in Glasgow, where our employees can truly thrive. As a Workplace Coordinator, you will benefit from ongoing training and development opportunities while working closely with a leading transportation client, ensuring a rewarding career path with ample progression potential. Join us to be part of a team that values your contributions and prioritises a positive workplace culture.
StudySmarter Expert Advice🤫
We think this is how you could land Co-ordinator (Part time) in Glasgow
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Mitie and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Mitie and let us see your personality shine through!
We think you need these skills to ace Co-ordinator (Part time) in Glasgow
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Mitie.
Get Familiar with Our Brand:Before applying, take some time to learn about Mitie and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Mitie
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Mitie.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Mitie will surely appreciate.
