Front of House Security Supervisor - Lead & Respond

To protect our customer's property, people and/or assets by providing security services in direct accordance with the sites published Assignment Instructions (AI's) and any subsequent changes. Delivering results that meet and/or exceed the Key Performance Indicators/Service Level Agreement for the customer through full responsibility and accountability, providing a service that aids in the retention of the contract. To undertake additional training to ensure continuous self-development.

Shift Pattern: Monday - Friday

Key Responsibilities:

• Take charge during incidents and coordinate effective responses.
• Support the team to deliver a safe, secure, and welcoming environment.
• Ensure all team members understand lockdown, emergency, and critical incident procedures.
• Maintain readiness through regular refresher training and spot checks.
• Respond promptly and professionally to incidents and emergencies.

Security Operations:

• Ensure patrols are completed, recorded, and regularly monitored.
• Conduct radio checks and maintain effective communication with the Security Control Room.
• Report and elevate incidents, suspicious activity, equipment faults, and security concerns.
• Conduct monthly one-to-ones and performance reviews.
• Support attendance management, including Return to Work interviews.
• Mentor, coach, and develop team members.
• Oversee the training and induction of new staff.
• Conduct investigations where necessary.

Compliance & Standards:

• Ensure all officers follow site procedures, risk assessments, and assignment instructions.
• Maintain high standards of appearance, professionalism, and customer service.
• Ensure security systems and equipment remain operational and effective.
• Deliver clear shift handovers and team briefings.
• Work closely with reception, event teams, and other stakeholders.
• Build strong relationships across all service providers and departments.
• Deliver an outstanding security service focused on the safety and experience of colleagues, guests, and visitors at all times.

What we are looking for:

• Previous Security Experience, managing a team of 6 or above.
• Good literacy and communication skills and have excellent verbal and written English.
• Knowledge of HR issues (investigations, grievances, attendance and disciplinaries).
• Be computer and software literate - previous CCURE usage advantageous.
• Reliability, self-motivation and ability to use own initiative and work without supervision.
• The ability to solve problems, make decisions and prioritise.
• The ability, tact and diplomacy to deal with people at all levels.
• Self-confidence and an interest in self-development.
• The nature of the role is such that it is essential that the post holder has and will maintain an excellent record of attendance and timekeeping.

Our market-leading flexible benefits scheme provides you with benefits that suit your lifestyle. We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans. When you join us, we’ll give you a link to our flexible benefits platform, Choices. This gives you the chance to customise your benefits to best suit your lifestyle. You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and much more! We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover is the greater of your equivalent annual salary or a minimum of £10,000, giving peace of mind for your dependants. We also offer a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie). We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000! Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you. We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing us.