Front of House Officer - Customer Services

Front of House Officer - Customer Services

Job Title: Front of House Officer - Customer Service Location: London Salary: £14.80 Per Hour + Excellent Staff Benefits

Please note this role requires NPPV & CTC vetting, which must be achieved before the employment commences with our client.

Job Overview

This is a Customer Service role with Porter and Messenger service duties.

As part of the FOH support team, you will:

• -Act as a focal point for receiving and greeting Guests, Visitors and external Client Staff to the location.
• -Answer the telephone and undertake all aspects of the reception Porter and Messenger services.
• -Check identities of attendees and issue passes, host visitors as required.
• -Set up rooms and venues as requested, assist the site management to relocate furniture and items as per requests.
• -Receive all the internal and external mail for the site. Check, divide and distribute the posts to the personnel onsite accordingly.
• -Collect all the post to be franked accordingly before cut-off time.
• -Provide support to the customer services team as required.
• -Ensure that all operational procedures are followed.
• Undertake all duties as described in accordance with the Reception Procedures Manual.
• -To maintain the appropriate standards of conduct, dress, hygiene and appearance of a “Front of House” appointment, whilst being polite, efficient and presentable at all times.
• -To make staff, colleagues and visitors feel welcome and to aim to make the guest's time at the office a business-like and pleasurable experience.
• -To be readily able to answer any questions and / or find out the answer promptly.
• -To receive and look after guests until they are met by their host.
• -To ensure that the security of the premises is maintained as far as is practicable.
• -To maintain a quality reception area.
• -To provide a booking service for rooms.
• -To provide a helpdesk service for reactive maintenance.
• -To maintain the telephone system as directed.
• -To liaise with the customer services team with regard to customer care.
• -To Set up of meeting room space to the client's specification requirements.
• -To provide informative and helpful guidance to those requiring assistance finding, booking and using meeting rooms.
• -To take delivery of post both internal/external.
• -To deliver and collect post to and from different departments around the building.
• -To use the franking machine and other equipment to send post.
• -To sort post ready for collection.
• -To use the computer to answer email queries.
• -To report any building faults or H&S concerns.
• -To be accountable for security and safe keeping of all stock and equipment within your area of responsibility
• -To comply with the Clients policies on Recycling and waste disposal.
• -To ensure that customer complaints are promptly dealt with, and action taken to prevent reoccurrence.
• -To replenish equipment and crockery etc that is required for service, before, during & after service.
• -To ensure hygiene levels are maintained in accordance with current legislation and provide a safe environment for customers and staff.
• -To attend all mandatory meetings (including Topsides) and training courses as required for the betterment of the operation and personal development.
• -To undertake other reasonable tasks as requested.

Person Specification:

• -Excellent Customer Service experience preferably with an emphasis on dealing with customers and clients both face to face, via e mail and over the phone.
• -Intermediate level Microsoft applications skills - outlook, word, excel
• -Flexible and willing approach to work
• -Ability to work on own initiative
• -Enthusiastic and Hardworking
• -Good timekeeper
• -Must be reliable and well organised
• -Good standard of general education
• -Good communication skills - specifically verbal preferably with a second language

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