At a Glance
- Tasks: Coordinate field service operations and ensure top-notch customer service.
- Company: Join Mitie, a leader in high-performing workplaces.
- Benefits: Full-time role with opportunities for growth and development.
- Other info: Fast-paced environment with a focus on continuous improvement.
- Why this job: Be part of a dynamic team making a real impact in service delivery.
- Qualifications: 1 year of experience in service coordination and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Join Mitie – the future of high performing places.
Location: Bristol
Contract: Full-time (FTC 13 months)
At Mitie, our people are our greatest strength, and our promise is to create a place to work where you can thrive and be your best every day. We're looking for a Service Coordinator to support the effective delivery of field operations, ensuring high levels of customer service, operational efficiency, and compliance. This role is key to coordinating engineers, subcontractors, and resources, while maintaining strong customer relationships and supporting continuous improvement across service delivery.
Role Responsibilities:
- Plan and schedule field service engineers and subcontractor work to ensure efficient and timely service delivery.
- Coordinate parts, suppliers, and logistics for service visits, breakdowns, and installations.
- Ensure full compliance with Health, Safety, and Environmental policies, as well as customer site procedures and RAMS requirements.
- Manage incoming customer queries via calls and emails, providing timely responses and effective issue resolution.
- Support account managers with pricing, spare parts information, and service delivery insights.
- Monitor KPIs, support team performance plans, and contribute to continuous improvement initiatives.
- Build and maintain strong relationships with customers, internal teams, and engineering project stakeholders.
- Support warehouse and operational activities where required, ensuring a safe and organised working environment.
Required Qualifications:
- Minimum 1 year of relevant experience in a service coordination, administrative, or operational role.
- Full UK driving licence with flexibility to travel and stay overnight if required.
- Good working knowledge of Microsoft Office applications.
What we're looking for:
- Strong communication skills with the ability to engage effectively with customers and internal stakeholders.
- Well organised with strong prioritisation skills, able to manage multiple tasks in a fast-paced environment.
- Ability to remain calm and effective under pressure, including handling urgent or reactive situations.
- Logical thinker with a proactive and solutions-focused approach.
- Commitment to continuous improvement and delivering high-quality service.
- Willingness to learn products and services to better support customer needs.
- Experience working in a technical or engineering environment (e.g. water treatment sector).
- Familiarity with field service operations or coordination of engineers and subcontractors.
What's in it for you?
- Opportunity to play a key role in a dynamic field service operation.
- Exposure to a collaborative and customer-focused environment.
- A supportive culture focused on continuous improvement and development.
Field Service Coordinator: Drive Efficient Engineering employer: Mitie
At Mitie, we pride ourselves on fostering a supportive and collaborative work culture that empowers our employees to excel in their roles. As a Field Service Coordinator in Bristol, you will benefit from opportunities for professional growth while contributing to a high-performing team dedicated to delivering exceptional service. With a focus on continuous improvement and a commitment to employee well-being, Mitie is an excellent employer for those seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Coordinator: Drive Efficient Engineering
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role. Understand their values and how you can contribute to their mission. This will help you stand out and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice your communication skills! Whether it's handling customer queries or coordinating with engineers, being articulate and confident will make a huge difference. Consider mock interviews or role-playing scenarios to sharpen your skills.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team at StudySmarter.
We think you need these skills to ace Field Service Coordinator: Drive Efficient Engineering
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Field Service Coordinator role. Highlight any relevant experience in service coordination or operational roles, and don’t forget to mention your strong communication skills!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for Mitie. Talk about your passion for customer service and how you can contribute to continuous improvement in the team.
Showcase Your Organisational Skills:Since this role involves planning and scheduling, make sure to demonstrate your organisational skills in your application. Share examples of how you've managed multiple tasks effectively in a fast-paced environment.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team at Mitie!
How to prepare for a job interview at Mitie
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Field Service Coordinator role. Familiarise yourself with the responsibilities like scheduling engineers and managing customer queries. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since strong communication is key for this role, prepare examples of how you've effectively engaged with customers or internal teams in the past. Think about situations where you resolved issues or improved service delivery, as these will highlight your ability to thrive in a fast-paced environment.
✨Demonstrate Your Organisational Skills
Be ready to discuss how you prioritise tasks and manage multiple responsibilities. You might want to share specific tools or methods you use to stay organised, especially in high-pressure situations. This will reassure them that you can handle the demands of coordinating field operations.
✨Emphasise Continuous Improvement
Mitie values a commitment to continuous improvement, so come prepared with ideas on how you could enhance service delivery or operational efficiency. This shows that you're proactive and solutions-focused, which aligns perfectly with what they're looking for in a candidate.
