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- Tasks: Manage onsite operations, ensuring a luxury service experience for clients and visitors.
- Company: Join Mitie, the UK's leading facilities management company with a diverse client base.
- Benefits: Enjoy flexible lifestyle benefits, high street discounts, and a cycle-to-work scheme.
- Why this job: Be part of a team that values quality service and offers career progression opportunities.
- Qualifications: Experience in facilities management with a focus on high-end service is essential.
- Other info: Availability for out-of-hours support is required; inclusive recruitment process available.
The predicted salary is between 36000 - 60000 £ per year.
About the Role:
Reporting to the Deputy Account Director, owning the smooth running of onsite operations with a focus on delivering concierge-style service that feels like 5* standards. Managing service delivery, client relationships, contractors, statutory compliance, contractual obligations, health & safety, and leading the onsite team.
Key Responsibilities:
- Full responsibility for all onsite services, ensuring operations run like a luxury hotel.
- Manage reactive fixes and planned maintenance to maintain high standards and client satisfaction.
- Serve as the main contact for clients, visitors, and the team, ensuring seamless, personal interactions.
- Build strong partnerships with client contacts to align on service expectations.
- Ensure all contractual obligations and statutory compliance requirements are consistently met or exceeded.
- Coordinate across all FM service lines for consistent, top-quality delivery.
- Minimise disruptions, especially around critical operations, while maintaining luxury service standards.
- Continuously seek opportunities to improve the customer experience and add value onsite.
- Maintain robust safety, security, and resilience plans, regularly tested to ensure 24/7 peace of mind.
- Support project delivery alongside the projects team, upholding high standards.
- Conduct regular site walks to identify and resolve issues with hotel-quality attention to detail.
- Provide accurate KPI and service level reporting to keep stakeholders informed.
- Manage work orders effectively to prevent service breaches and ensure smooth operations.
- An experienced knowledge of engineering, technical, compliance and operations in a similar role.
What\’s Needed:
- Proven track record in facilities management with a focus on high-end, hospitality-style service.
- Strong operational knowledge covering maintenance, statutory compliance, and contractual obligations in client-centric environments.
- Experience managing budgets and balancing cost control with premium service delivery.
- Skilled at managing contractors and suppliers to meet exacting service standards.
- Ability to perform under pressure while maintaining exceptional service quality.
- Strong leadership and communication skills to motivate teams and build client relationships.
- Confident problem solver with calm decision-making, including in emergencies.
- Proficient with Word, Excel, and reporting tools.
- Safety-conscious with relevant certifications (IOSH or NEBOSH preferred).
- Technical compliance knowledge essential.
- Diplomatic, flexible, and proactive mindset.
Additional Info:
Availability for out-of-hours support is essential, supporting other sites as and when required and willingness to take on reasonable ad hoc tasks as needed
Our market-leading offering provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we\’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days\’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there\’s a chance to scoop a top prize of £10,000!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing Harnaik Sahdra at Harnaik.sahdra@mitie.com.
Since 1987, Mitie\’s 76,000 employees have been maintaining companies globally. We are the UK\’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.
Join our Mitie Team.
Together our diversity makes us stronger.
Facilities Manager - Workplace Services employer: Mitie
Contact Detail:
Mitie Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Facilities Manager - Workplace Services
✨Tip Number 1
Familiarise yourself with the luxury service standards that are expected in high-end facilities management. Research best practices from top hospitality brands to understand how they maintain exceptional client satisfaction and seamless operations.
✨Tip Number 2
Network with professionals in the facilities management sector, especially those with experience in hospitality-style services. Attend industry events or join relevant online forums to build connections that could lead to valuable insights and potential referrals.
✨Tip Number 3
Demonstrate your problem-solving skills by preparing examples of how you've successfully managed crises or emergencies in previous roles. Highlight your ability to remain calm under pressure while ensuring high service quality.
✨Tip Number 4
Showcase your leadership abilities by discussing how you've motivated teams in past positions. Be ready to share specific instances where you built strong client relationships and improved service delivery through effective team management.
We think you need these skills to ace Facilities Manager - Workplace Services
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in facilities management, particularly in high-end, hospitality-style service. Use specific examples that demonstrate your ability to manage operations and client relationships effectively.
Craft a Compelling Cover Letter: In your cover letter, express your passion for delivering exceptional service and detail how your skills align with the key responsibilities of the role. Mention your experience with managing contractors and ensuring compliance, as these are crucial for this position.
Showcase Relevant Skills: Emphasise your strong leadership and communication skills in your application. Provide examples of how you've motivated teams and built client relationships in previous roles, as this is essential for the Facilities Manager position.
Highlight Problem-Solving Abilities: Include instances where you successfully resolved issues under pressure while maintaining high service standards. This will demonstrate your capability to perform in a fast-paced environment, which is vital for this role.
How to prepare for a job interview at Mitie
✨Showcase Your Hospitality Skills
Since the role focuses on delivering a luxury service, be prepared to discuss your previous experiences in hospitality or facilities management. Highlight specific examples where you went above and beyond to ensure client satisfaction.
✨Demonstrate Problem-Solving Abilities
Prepare to share instances where you've successfully resolved issues under pressure. This could involve managing emergencies or unexpected challenges while maintaining high service standards.
✨Emphasise Communication and Leadership
As a Facilities Manager, strong communication skills are essential. Be ready to discuss how you've motivated teams and built relationships with clients. Use examples that showcase your ability to lead effectively.
✨Know Your Compliance and Safety Standards
Familiarise yourself with relevant compliance and safety regulations, such as IOSH or NEBOSH certifications. Be prepared to discuss how you've ensured statutory compliance in previous roles and how you plan to maintain these standards.
