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For Companies At a Glance
- Tasks: Protect the store and its people while delivering top-notch customer service.
- Company: Join the dynamic Waitrose and Mitie family in a rewarding role.
- Benefits: Earn £14.05 per hour with great perks like childcare vouchers and life assurance.
- Other info: Receive full training and support, plus opportunities for career growth.
- Why this job: Make a real difference in a vibrant retail environment while developing your skills.
- Qualifications: Previous security experience and an SIA licence are essential.
The predicted salary is between 29000 - 30000 £ per year.
Payrate: £14.05 per hour
Breaks: Unpaid
Hours: Guaranteed number of hours per week, permanent location
Job Overview
Retail Security Officer role to protect the Waitrose store, its people, and/or assets by providing security and excellent customer service through Mitie and Waitrose key values. £14.05 per hour payrate alongside numerous Mitie benefits including Save As You Earn, Share Incentive Plan, Cycle to Work, Life Assurance and Childcare Vouchers. Fantastic opportunity to join the evolving Waitrose and Mitie family. Full and extensive training will be provided including MAYBO and key focus on customer service. Company-funded SIA licence renewal. Fully supported by the NOC and be provided with technology such as body-worn camera and incident reporting device. Delivering results that meet and/or exceed the expectations of Mitie and Waitrose by using all technology provided and following ASCONE guidance.
What we are looking for
- Previous security experience
- SIA License
- Excellent communication skills at all levels
- Energy and enthusiasm
Main Duties
Operations
- Be aware of and ensure compliance with all aspects of policies and relevant legal and regulatory requirements as directed by the Security Account Manager and in accordance with UK Law and Guidance bodies.
- Fully engage with National Operations Centre (NOC) and Mitie management and use of all technology provided, including body cams and mobile devices to aid in the reporting of all incidents.
- Fully and satisfactorily complete all of the tasks and duties on site as defined within the published Assignment Instructions (AI’s).
- Proactively refer to and review the published Assignment Instructions, thus familiarising oneself with any changes in order to suggest additional amendments that will improve or enhance the current level of service.
- Be compliant with Industry and Statutory Legislation (you are required to obtain a front-line licence in either Security Guarding or Door Supervision), which must be worn at all times whilst carrying out your duties.
- Work in a systematic, methodical and orderly way.
Training
- Fully and satisfactorily complete all required competency training.
- Undertake training to ensure continuous self-development as directed by the Security Account Manager.
- Use technology to achieve key work objectives and develop job knowledge and expertise through continual professional development.
- Renew your licence 16 weeks before expiry.
Security and Health & Safety
- Look out for and immediately report any Health & Safety hazards or potential hazards on site.
- Stay alert to any threats or changes within the work environment in order to take the appropriate action to reduce the chance of disruption, loss or damage.
- Use common sense and initiative by immediately involving others if a situation appears to become threatening.
- Maintain professional conduct in the face of difficult situations and challenging customers.
- Complete an accurate, detailed notebook entry as soon as possible after any incident, which can then be used as part of the Incident Report process.
- Keep to schedules and demonstrate commitment to Mitie and the Client.
- Ensure check calls are being carried out at the allocated time slot as stipulated in the Assignment Instructions (AI’s).
- Call emergency services and Communication Centre to report all incidents.
Store Protection Officer in Exeter employer: Mitie
Contact Detail:
Mitie Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Protection Officer in Exeter
✨Tip Number 1
Get to know the company! Research Waitrose and Mitie, their values, and what they stand for. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Store Protection Officer, you'll need to interact with customers and staff. Role-play common scenarios with friends or family to boost your confidence and ensure you can handle any situation that comes your way.
✨Tip Number 3
Be proactive! If you see an opportunity to demonstrate your skills or knowledge about security protocols, take it. Whether it's during an interview or a networking event, showing initiative can set you apart from other candidates.
✨Tip Number 4
Apply through our website! We make it easy for you to find and apply for the Store Protection Officer role. Plus, it shows you're serious about joining the Waitrose and Mitie family. Don't miss out on this fantastic opportunity!
We think you need these skills to ace Store Protection Officer in Exeter
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous security experience and any relevant skills. We want to see how you can bring energy and enthusiasm to the Store Protection Officer role, so don’t hold back on showcasing your strengths!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the role at Waitrose. Mention your communication skills and how you align with Mitie’s values. Keep it friendly and professional!
Showcase Your Customer Service Skills: Since this role involves excellent customer service, make sure to include examples of how you've provided top-notch service in the past. We love seeing candidates who can balance security with a friendly approach!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the details you need about the role and benefits right there.
How to prepare for a job interview at Mitie
✨Know Your Stuff
Before the interview, make sure you understand the role of a Store Protection Officer. Familiarise yourself with Waitrose and Mitie's values, as well as the specific duties outlined in the job description. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Show Off Your Communication Skills
As a Store Protection Officer, excellent communication is key. During the interview, practice clear and confident communication. Be prepared to discuss how you've effectively communicated in previous roles, especially in challenging situations. This will highlight your ability to handle difficult customers and maintain professionalism.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle security incidents. Think of examples from your past experience where you successfully managed a situation. Use the STAR method (Situation, Task, Action, Result) to structure your answers and make them impactful.
✨Demonstrate Your Enthusiasm
Energy and enthusiasm are crucial for this role. Show your passion for security and customer service during the interview. Share why you want to work for Waitrose and Mitie specifically, and how you can contribute to their mission. A positive attitude can set you apart from other candidates.