At a Glance
- Tasks: Lead a dynamic helpdesk team and ensure top-notch service delivery.
- Company: Join a forward-thinking organisation in Plymouth with a focus on teamwork.
- Benefits: Enjoy a competitive salary, career growth, and a supportive work environment.
- Other info: Be part of a culture that values creativity and talent development.
- Why this job: Make a real difference by enhancing customer satisfaction and driving service improvements.
- Qualifications: Proven leadership skills and a knack for effective communication.
The predicted salary is between 35000 - 45000 £ per year.
LOCATION: Plymouth
Full time- 40 hours per week
Main Duties:
- Helpdesk Operations & Team Leadership: Lead and manage a 24/7 FM helpdesk, ensuring all service requests are handled efficiently in line with SLAs while developing a high-performing, customer-focused team.
- CAFM (Maximo) System Ownership: Maintain full oversight of Maximo, ensuring accurate logging, tracking, and completion of work orders with robust, audit-ready data.
- KPI & Performance Management: Monitor, report, and drive performance against contractual KPIs, proactively addressing risks to ensure full SLA compliance and customer satisfaction.
- Statutory Compliance & Audit Readiness: Ensure all PPM tasks and compliance documentation are completed, captured, and readily available for audits and inspections.
- Stakeholder Engagement: Act as the primary point of contact for DIO, SPV, and internal teams, providing clear communication on service performance, incidents, and escalations.
- Continuous Improvement & Transition Management: Drive service improvements, support system upgrades, and lead PFI contract transition, ensuring seamless data and service continuity.
- Operational Support & Coordination: Oversee procurement onboarding, minor works delivery, equipment logistics, clinical waste compliance, and accommodation provisioning activities.
Skills and Personal Qualities:
- Leadership & Initiative: Self-driven and assertive, with the ability to quickly take ownership, interpret business needs, and drive results.
- Team & Culture Development: Strong people leader who promotes empowerment, creativity, talent development, and succession planning.
- Stakeholder Engagement: Excellent at building relationships, influencing diverse audiences, and engaging effectively at all levels.
- Communication & Negotiation: Highly effective communicator and presenter with strong negotiation skills backed by sound operational knowledge.
- Professional Drive & Technical Skills: Passionate and results-focused, with solid Microsoft Office and IT proficiency to support business delivery.
Help Desk Manager in Exeter employer: Mitie
As a Help Desk Manager in Plymouth, you will join a dynamic and supportive work environment that prioritises employee growth and development. Our company fosters a culture of continuous improvement, empowering you to lead a high-performing team while ensuring exceptional service delivery. With competitive benefits and a commitment to professional advancement, we offer a rewarding career path in a location that values both work-life balance and community engagement.
We think you need these skills to ace Help Desk Manager in Exeter
Helpdesk Operations Management
Team Leadership
CAFM (Maximo) System Ownership
KPI & Performance Management
Statutory Compliance
Audit Readiness
Stakeholder Engagement
