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- Tasks: Ensure a safe shopping environment while delivering top-notch customer service.
- Company: Join Mitie, a leader in retail security with a focus on quality and safety.
- Benefits: Enjoy competitive pay, annual leave, free uniform, and great employee perks.
- Why this job: Make a real difference by keeping customers and colleagues safe in-store.
- Qualifications: Customer service experience and strong communication skills are key.
- Other info: Comprehensive training and development opportunities available.
Pay rate: £13.00 per hour
Hours: Various
Location: Lidl- Evesham
Mitie is looking for Retail Security Officers who can deliver exceptional customer service whilst creating a safe shopping environment, free from crime and the fear of crime for customers and colleagues.
Objectives and Responsibilities
- Work to the Assignment Instructions ensuring that all activity is accurately recorded on the correct documents, in line with both the Client's and the Company's Quality Procedures.
- Follow the site-specific Risk Assessments ensuring all activities are completed in a safe manner.
- Set and maintain the highest personal and professional standards as an employee of MITIE and adopt a total quality approach to every aspect of your work, colleagues and clients.
- Create a safe working environment, free from crime and health and safety related issues for colleagues, contractors and customers.
- Add a polite greeting and excellent customer service.
- Provide a visible security contact for colleagues, contractors and customers.
Main Duties
- Deliver industry leading customer service.
- Be clean, tidy and properly dressed wearing full uniform.
- Deter violence and public order offences.
- Conduct patrols of the store.
- Utilise CCTV systems to support the reduction of crime and stock loss.
- Liaise with the store management teams.
- Report incidents and crime through our leading technology.
- Liaise with the Police and crime partnerships where required to foster a great working relationship to support the reduction of crime in store.
- Wear Body Worn CCTV to support in the reduction of crime and increase colleague and customer safety.
Who are we looking for?
- Experience of delivering Customer Service.
- Excellent communication skills are required both written and verbal.
- Adaptable communication style to meet the needs of different people groups.
- Ability to work in a fast-moving services business.
- Capability in the use of technology.
- Good attention to detail.
- High level of enthusiasm and passion.
- Previous experience in a similar role is desirable but not essential.
- Public Space Surveillance SIA licence is desirable but not essential.
What are the benefits for working for Mitie?
- Contracted hours.
- Annual leave entitlement.
- Pension and Life assurance schemes.
- Free uniform supplied.
- SIA Re-licencing programme.
- Access to Mitie's outstanding employee benefits including financial services, retail discounts, reward schemes and online GP services.
- Comprehensive training and development programme (apprenticeships available).
Retail Security Officer in Evesham employer: Mitie
Contact Detail:
Mitie Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Security Officer in Evesham
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Lidl and Mitie. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your experience aligns with delivering exceptional customer service and maintaining safety in a retail environment.
✨Tip Number 3
Dress the part! When you show up for your interview, make sure you're looking sharp and professional. A clean, tidy appearance goes a long way in making a great first impression, especially in a role focused on security and customer service.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can set you apart from other candidates. It shows your enthusiasm for the role and keeps you fresh in the interviewer's mind. Plus, it’s a great chance to reiterate why you’d be a perfect fit!
We think you need these skills to ace Retail Security Officer in Evesham
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Retail Security Officer role. We want to see how you can deliver exceptional customer service and create a safe shopping environment.
Show Off Your Communication Skills: Since excellent communication is key for this role, don’t forget to showcase your written and verbal skills in your application. We love seeing candidates who can adapt their style to connect with different people!
Highlight Relevant Experience: Even if you don’t have direct experience in a similar role, share any relevant experiences that demonstrate your ability to work in fast-paced environments or your passion for customer service. We appreciate enthusiasm and a willingness to learn!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you started on your journey with Mitie!
How to prepare for a job interview at Mitie
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Retail Security Officer. Familiarise yourself with the job description and think about how your skills align with their needs. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since delivering exceptional customer service is key for this position, prepare examples from your past experiences where you've gone above and beyond for customers. Highlight your communication skills and adaptability, as these are crucial for interacting with different people in a retail environment.
✨Dress the Part
First impressions matter! Make sure to dress smartly and appropriately for the interview. Even if the role involves wearing a uniform, showing up well-presented demonstrates professionalism and respect for the company’s standards.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific situations related to security and customer service. Think about potential scenarios, such as dealing with difficult customers or responding to incidents. Practising your responses will help you feel more prepared and confident during the interview.