At a Glance
- Tasks: Supervise daily operations and enhance performance of Support Services.
- Company: Join a dynamic team focused on delivering exceptional support services.
- Benefits: Competitive salary, career development, and a supportive work environment.
- Other info: Great opportunity for growth in a fast-paced environment.
- Why this job: Lead a team and make a real difference in service delivery.
- Qualifications: Previous admin/helpdesk experience and leadership skills required.
The predicted salary is between 30000 - 40000 £ per year.
Job Purpose: To supervise the day-to-day activities and develop the operational and financial performance of the Support Services provision of the Contract in line with budget and contract obligations. Providing leadership and direction for Support Services staff including Reception, Stores and Helpdesk on the HSE Buxton contract.
Responsibilities:
- Contract & KPI Management: Understand the Support Services contract and ensure delivery meets all required KPIs and service standards.
- Resourcing & Scheduling: Plan and manage rotas to ensure full coverage across Reception and Helpdesk in line with contractual requirements.
- Financial Performance: Control costs and maximise income to meet or exceed budget targets.
- People Management & Development: Conduct appraisals, support development of direct reports, and ensure all staff are trained and competent in their roles.
- Operational Leadership & Change Delivery: Lead teams effectively, supervise performance, and deliver improvement initiatives on time to enhance service outcomes.
- Compliance & Health & Safety: Maintain strong H&S practices, ensure risk assessments are current, and manage inductions for new staff.
- Workforce Efficiency: Monitor and control absenteeism, overtime, and agency usage in line with company processes.
- Service Delivery & Contractor Oversight: Oversee soft services (waste, maintenance, pest control, reprographics), ensure compliance with regulations, and report performance to management.
What we are looking for:
- Previous admin / helpdesk experience
- Driving license (due to location)
- Understanding of Health and safety legislation
- Leadership or supervisor experience
- Ability to lead and prioritise your own workload
- Initiative to help create business innovations and improvements
- Microsoft knowledge and computer experience (Excel, Word and PowerPoint).
Administrator/Helpdesk Soft Services in England employer: Mitie
As an Administrator/Helpdesk Soft Services at HSE Buxton, you will thrive in a supportive work culture that prioritises employee development and operational excellence. With a focus on leadership and team collaboration, we offer comprehensive training opportunities and a commitment to health and safety, ensuring you can grow your career while making a meaningful impact in our community. Join us for a rewarding experience where your contributions are valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Administrator/Helpdesk Soft Services in England
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the organisation's values and work environment. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your previous admin and helpdesk experience aligns with the role, especially around leadership and operational efficiency.
✨Tip Number 3
Show off your skills! Bring examples of your work or achievements that demonstrate your ability to manage contracts, KPIs, and financial performance. This will give you a chance to shine and prove you’re the right fit for the job.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to keep your name fresh in their minds and shows your enthusiasm for the position.
We think you need these skills to ace Administrator/Helpdesk Soft Services in England
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Administrator/Helpdesk Soft Services role. Highlight your previous admin or helpdesk experience, and don’t forget to mention any leadership roles you've had!
Showcase Your Skills:In your application, emphasise your Microsoft knowledge and computer skills, especially with Excel, Word, and PowerPoint. We want to see how you can use these tools to enhance our operations!
Demonstrate Your Leadership:Since this role involves supervising staff, share examples of how you've led teams in the past. Talk about your approach to people management and how you've supported the development of your colleagues.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Mitie
✨Know Your Stuff
Make sure you thoroughly understand the Support Services contract and the KPIs involved. Brush up on your knowledge of health and safety legislation, as well as any relevant operational standards. This will show that you're not just interested in the role, but that you’re prepared to hit the ground running.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams or managed projects in the past. Think about specific situations where you improved performance or delivered change. This will help demonstrate your capability to lead and develop staff effectively.
✨Be Ready to Discuss Financial Acumen
Since financial performance is key in this role, be prepared to talk about how you've controlled costs or maximised income in previous positions. Bring along any relevant metrics or achievements that highlight your ability to meet budget targets.
✨Demonstrate Your Tech Savvy
Familiarise yourself with Microsoft Excel, Word, and PowerPoint, as these tools are essential for the role. Be ready to discuss how you've used these applications in your previous roles, especially in relation to scheduling, reporting, or data management.
