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For Companies At a Glance
- Tasks: Lead and support shift teams to ensure smooth operations and high standards.
- Company: Join Mitie, a leading facilities management company with a diverse and inclusive culture.
- Benefits: Enjoy flexible benefits, financial wellbeing support, and access to discounts.
- Why this job: Make a real impact by leading teams and enhancing work environments.
- Qualifications: Strong leadership skills and a commitment to teamwork.
- Other info: Opportunities for career growth and recognition through Mitie Stars.
The predicted salary is between 36000 - 60000 £ per year.
Better places, thriving communities.
Job objectives and responsibilities
- Responsible for leading the day-to-day shift teams.
- Ensuring all planned, corrective and reactive tasks are completed on time.
- Supporting root cause analysis and CAPAs for technical activities.
Main duties
- Daily attendance at the 0900 / 1630 team activity call.
- Attendance at GSK morning TAP.
- Assigning duties to technicians during shifts.
- Day-to-day lead of shift team including conduct, performance and capability.
- Taking necessary and appropriate actions to address any inappropriate behaviour or low standards.
- Hold regular shift team meetings on daily and weekly objectives.
- Providing direction and feedback to technicians during shifts.
- Effective handover with the other shift lead role.
- Participate in work activities, leading by demonstration, and showing them how to do the job effectively where required.
- Assist in training and coaching new employees.
- Providing customer service and managing complaints.
- Prompt and correct documentation of incidents.
- Ensure that communications are maintained between the technical supervisors.
- Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment.
- Use all work equipment and personal PPE properly and in accordance with training received.
- Report any issues or training needs to your Line manager and/or via your divisional incident reporting system.
Information Security
- Ensure compliance with Mitie's information security procedures in all activities.
- Proactively identify and report security risks to your manager.
- Report actual and suspected security incidents.
Our purpose: our expertise, care, technology and insight create amazing work environments, helping our customers be exceptional every day.
Our promise to our people: a place to work where you can thrive and be your best every day.
Our promise to our customers: a trusted partner creating exceptional environments for your customers and people, adding value every day.
Our culture – our core values and how we behave:
- We are one Mitie: we work as one to deliver a seamless, unrivalled service.
- We are built on integrity and trust: integrity and trust are at the heart of all we do.
- We go the extra mile: whether it’s keeping things running smoothly in a safe environment, looking for new ways to do things better or fixing problems, going the extra mile for our colleagues and customers and keeping our promises is in our DNA.
- Our diversity makes us stronger: we are very proud of our rich and diverse culture and backgrounds.
- Our customers' business is our business: we are a partner, trusted for our expertise and for putting our customers at the heart of everything we do.
Note: This job description is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken. Specific tasks and objectives will be agreed with the post holder throughout the period of employment. The job description may be varied from time to time by the Company to reflect changes in the post holder's role and/or the needs of the business.
Benefits:
- Access to a virtual GP for you and members of your household.
- Financial wellbeing assistance through our Salary Finance scheme.
- Flexible lifestyle benefits platform, Choices.
- High street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform.
- Cycle-to-work scheme.
- Life cover of up to four times your salary.
- Enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan.
- Recognition through Mitie Stars with cash prizes.
- Diverse variety of training and development avenues.
Join our Mitie Team. Together our diversity makes us stronger.
Engineering Shift Manager employer: Mitie
Contact Detail:
Mitie Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Engineering Shift Manager
✨Tip Number 1
Get to know the company culture! Before your interview, check out Mitie's values and think about how you can align your experiences with them. This shows you're not just interested in the job, but also in being part of the team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your past experiences relate to the responsibilities of an Engineering Shift Manager. Confidence is key!
✨Tip Number 3
Don’t forget to ask questions! Prepare a few thoughtful questions about the role or the team dynamics. This not only shows your interest but also helps you figure out if this is the right fit for you.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It keeps you fresh in their minds and shows your enthusiasm for the position. Plus, it’s a great chance to reiterate why you’re the perfect fit!
We think you need these skills to ace Engineering Shift Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Engineering Shift Manager role. Highlight your relevant experience in leading teams, managing shifts, and ensuring high standards. We want to see how you fit into our culture of integrity and teamwork!
Showcase Your Leadership Skills: In your application, emphasise your ability to lead and motivate a team. Share examples of how you've handled challenges, provided direction, and supported your colleagues. We love candidates who can go the extra mile for their team and customers!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate candidates who can communicate effectively, just like we do with our customers and colleagues every day.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way to ensure it gets to the right people. Plus, you’ll find all the details about the role and our amazing benefits there!
How to prepare for a job interview at Mitie
✨Know Your Shift Management Stuff
Make sure you brush up on your knowledge of shift management and team leadership. Be ready to discuss how you would handle daily operations, assign duties, and lead by example. Think about specific scenarios where you've successfully managed a team or resolved conflicts.
✨Showcase Your Communication Skills
Effective communication is key in this role. Prepare examples of how you've maintained clear communication with your team and other departments. Highlight your experience in conducting meetings and providing feedback, as well as how you handle customer service and complaints.
✨Demonstrate Problem-Solving Abilities
Be ready to talk about your approach to root cause analysis and how you've tackled technical issues in the past. Think of specific instances where you've identified deficiencies and implemented solutions, showcasing your proactive mindset.
✨Emphasise Your Commitment to Safety and Compliance
Safety is paramount in this role, so be prepared to discuss your understanding of health and safety regulations. Share examples of how you've ensured compliance in previous positions and how you would report and address any risks in the workplace.
