Colleague Services Manager (Maternity Cover) in Eastleigh

We are seeking a Colleague Services Manager (Facilities Manager) to join our team on a fixed-term basis to cover maternity leave. This role is pivotal in delivering exceptional workplace services across Aviva offices in Eastleigh, Leatherhead, Worthing, and two Birmingham locations, while also supporting the wider South Region team. The ideal candidate will have a keen eye for detail and a strong commitment to service excellence. You will be responsible for maintaining high standards across all sites, ensuring safe working practices, and supporting onsite teams with event delivery. A solid understanding of flow cleaning and best practices is essential. This is a hands-on role where you will act as an ambassador for workplace services, consistently promoting a positive and professional environment for all colleagues.

Main Duties

• Managing the contracted facilities services to the client sites within their area of responsibility; ensure they are aligned to the Mitie business unit operational processes and procedures.
• Establish, maintain and develop effective professional working relationships with clients, Mitie staff and other key stakeholders.
• Ensure service delivery is in accordance with contractual requirements and SLA / KPI's.
• Support and manage subcontractor work, reviewing RAMS, raising permits and setting to work in accordance to Mitie / Aviva procedures.
• Maintain accurate contract administration and record-keeping during site visits.
• Ensure the site is well managed and all facilities management tasks are carried out to the highest level.
• Oversee the selection, training, and retention of staff in line with MITIE's HR policies while supporting their career development and succession planning.
• Manage day-to-day staff issues such as recruitment, discipline, and development.
• Plan holiday and vacancies to ensure that service is not impacted.
• Attend and fully participate in training and appraisal activities as required.
• Follow the MITIE Group policies and procedures in relation to health and safety.
• Arrange regular team meetings and provide support and direction to successfully deliver vision.
• Complete training matrix for the team within your portfolio.
• Assess damage jobs for cost recovery.
• Liaise with all relevant parties on accident investigations and ensure any actions are fully completed.
• Daily monitoring of the CAFM system and WO performance data & analytics.
• Identify any issues to SLA adherence early and mitigate with support from the account senior leadership team and wider Mitie.
• Ensure the team have the right tools and equipment to perform their duties.
• Audit the building to ensure that standards are exceptional and maintained.
• Order all consumables.
• Support and encourage ideas for innovation (recycling, reducing, re-use and better ways of working).
• Ensure that any events within the building are well supported with housekeeping duties.
• Work with other supply partners in a collaborative approach.
• Manage and assess performance across the teams.
• Manage winter gritting programme with suppliers.
• Ability to support and manage on-site event activity where required by the business.
• Maintain working relationships with all suppliers onsite.
• Work with your peers across other sites to support but also learn new ways of working.
• Carry out any other reasonable duties requested by your line manager or the client.

What we are looking for

• Experience of FM delivery, including an awareness of CDM regulations and proven success in an operational environment.
• Hold a suitable Health and Safety certificate (IOSH Managing Safely or similar) and knowledge of quality management systems is extremely desirable.
• Proven track record managing multi-disciplined teams including recruitment, disciplinaries, grievances, appraisals, and performance management.
• Ability to manage operational finance, i.e. management of WIP, debt and billing activities.
• Highly computer literate and experienced in using Microsoft applications.
• Responsible for compiling accurate management information / reporting as required and submit in a timely manner to appropriate stakeholders.
• Strong client and customer engagement skills.
• Experience of driving a “One Team” ethos, to benefit the customer experience as well as offer operational efficiencies.
• Experience of delivering operational Facilities Management service excellence within a large high-profile office environment (or similar).
• Strong knowledge of FM operations, H&S and statutory compliance requirements.
• Proven stakeholder management capability with experience of positively managing relationships with client stakeholders.
• Experience of managing diverse teams, both culturally and from a skill set perspective.
• Excellent partnering and collaborative working, as well as the ability to work on own initiative and to drive improvement and change as necessary.
• Excellent verbal and written communication skills.
• Confident, adaptable with a desire to problem solve.
• Experience of both hard and soft services.
• Experience of delivering KPIs and working within SLAs.
• Passion for continuous improvement, customer excellence and people engagement.

Our market-leading offering provides you with benefits that suit your lifestyle. We have a virtual GP on hand for you and members of your household. We offer financial wellbeing assistance through our Salary Finance scheme. When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan. We award our employees with Mitie Stars as recognition for their hard work. Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you. We are committed to ensuring our recruitment process is inclusive and accessible to all.