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- Tasks: Manage phone and email requests, providing top-notch customer service.
- Company: Join a dedicated team at Dudley Hospitals, focused on support and efficiency.
- Benefits: Competitive pay, flexible hours, and the chance to make a difference.
- Why this job: Perfect for those who thrive in fast-paced environments and love helping others.
- Qualifications: Strong communication skills and confidence with Microsoft Office required.
- Other info: Ideal for students seeking part-time work with flexible evening and night shifts.
The predicted salary is between 10 - 15 £ per hour.
Pay: £12.21 p/h
Contract: Permanent
Type of Employment: Part Time
Hours: 0 Hours Per Week
Location: Dudley Hospitals - Dudley - Russells Hall Hospital
Bank: Zero hours contract, mainly for evening and night shifts.
We are looking for a Helpdesk Operator to join our team. You’ll be a passionate individual, with Customer Service experience to manage phone call and email requests, support employees and log information onto a database.
Responsibilities
- Deliver high levels of service and remain professional.
- Ensure Mitie policies, processes and procedures are followed.
- Manage the flow of requests received to ensure continuous and efficient service.
- Answer all calls and e-mails to the helpdesk efficiently, meeting the needs of customers.
- Use available information and equipment to manage tasks.
- Ensure timely input and output of all associated help desk data.
- Live monitoring of performance against SLA's.
- Work under pressure to meet challenging deadlines while managing workloads.
Qualifications
- Strong literacy and numeracy skills.
- Confidence with Microsoft Office.
- Excellent written and verbal communication and negotiation skills.
- Good planning and organisational skills.
- Maintain confidentiality across the site while respecting the needs of all stakeholders.
Switchboard and Helpdesk Operative in Dudley employer: Mitie
Contact Detail:
Mitie Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Switchboard and Helpdesk Operative in Dudley
✨Tip Number 1
Get to know the company! Research Dudley Hospitals and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about managing calls and emails, try role-playing with a friend or family member. This will help you feel more confident when handling real-life scenarios.
✨Tip Number 3
Be ready to showcase your organisational skills! Think of examples from your past experiences where you successfully managed multiple tasks under pressure. This will demonstrate your ability to handle the demands of the job.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It makes it easier for us to track and connect with you, plus you’ll be one step closer to landing that role!
We think you need these skills to ace Switchboard and Helpdesk Operative in Dudley
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've managed calls and emails in the past, so share specific examples that demonstrate your ability to deliver high levels of service.
Be Professional and Polished: Your written application is your first impression, so keep it professional! Use clear language, check for typos, and ensure your formatting is neat. We appreciate attention to detail, especially in a role that requires excellent communication skills.
Tailor Your Application: Don’t just send out the same application everywhere. Tailor your CV and cover letter to match the job description. Mention how your skills align with the responsibilities listed, like managing requests and working under pressure.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Mitie
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Be ready to share examples of how you've handled difficult situations or provided exceptional service in the past. This role is all about managing requests efficiently, so showing you understand the importance of customer satisfaction will impress them.
✨Familiarise Yourself with the Role
Take some time to really understand what a Switchboard and Helpdesk Operative does. Review the job description closely and think about how your skills align with their needs. Being able to discuss specific responsibilities, like managing phone calls and emails, will show that you're genuinely interested in the position.
✨Practice Your Communication Skills
Since this role requires excellent verbal and written communication, practice articulating your thoughts clearly. You might want to do a mock interview with a friend or family member. Focus on being concise and professional, as you'll need to demonstrate these skills during the actual interview.
✨Prepare for Pressure Scenarios
Given that the job involves working under pressure and meeting deadlines, think of examples from your past where you've successfully managed stress. Be ready to discuss how you prioritise tasks and maintain efficiency, especially when things get hectic. This will show them you can handle the demands of the role.
