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For Companies At a Glance
- Tasks: Manage phone and email requests while delivering top-notch customer service.
- Company: Reputable facilities management company with a focus on teamwork.
- Benefits: Flexible hours, part-time work, and valuable experience in customer service.
- Why this job: Perfect for night owls looking to gain skills in a dynamic environment.
- Qualifications: Strong communication skills and proficiency in Microsoft Office required.
- Other info: Zero hours contract offers flexibility to fit around your studies.
The predicted salary is between 10 - 13 £ per hour.
A well-known facilities management company is seeking a Switchboard and Helpdesk Operative in Dudley. The part-time role requires strong customer service skills to manage phone and email requests effectively.
Responsibilities include:
- Delivering professional service
- Managing helpdesk requests
- Ensuring data entry accuracy
Applicants should have excellent communication abilities and be confident with Microsoft Office. This position mainly involves evening and night shifts on a zero hours contract.
Evening & Night Helpdesk & Switchboard Operator in Dudley employer: Mitie
Contact Detail:
Mitie Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Evening & Night Helpdesk & Switchboard Operator in Dudley
✨Tip Number 1
Make sure you know the company inside out! Research their values and services so you can show off your knowledge during the interview. This will help us see that you're genuinely interested in the role.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle tricky calls or emails. We want to see how you’d manage those situations, so be ready to share examples from your past experiences.
✨Tip Number 3
Don’t forget to highlight your tech skills! Since you'll be using Microsoft Office and managing data entry, be prepared to discuss your proficiency with these tools. We love candidates who can demonstrate their tech-savviness.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us that you’re proactive and keen on joining our team. Let’s get you that interview!
We think you need these skills to ace Evening & Night Helpdesk & Switchboard Operator in Dudley
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've handled phone and email requests in the past, so share specific examples that demonstrate your ability to deliver professional service.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate straightforward communication, so avoid fluff and focus on what makes you a great fit for the role. Remember, clarity is key!
Tailor Your Application: Take a moment to tailor your application to the job description. Mention your confidence with Microsoft Office and any relevant experience managing helpdesk requests. This shows us that you’ve done your homework and are genuinely interested in the position.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at Mitie
✨Know Your Customer Service Skills
Make sure you can highlight your customer service experience. Think of specific examples where you've successfully handled difficult situations or provided exceptional service. This will show the company that you’re ready to manage phone and email requests effectively.
✨Familiarise Yourself with Microsoft Office
Since the role requires confidence with Microsoft Office, brush up on your skills before the interview. Be prepared to discuss how you've used these tools in previous roles, especially for data entry tasks, as accuracy is key in this position.
✨Prepare for Shift Work Questions
Given that this role involves evening and night shifts, be ready to discuss your availability and how you manage working outside of typical hours. Showing that you’re flexible and committed will make a great impression.
✨Practice Your Communication Skills
Excellent communication abilities are crucial for this job. Consider doing mock interviews with a friend or family member to practice articulating your thoughts clearly and confidently. This will help you feel more at ease during the actual interview.
