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- Tasks: Be the go-to person for all facilities-related queries and enhance workplace experiences.
- Company: Join Mitie, where our people are our greatest strength and thrive together.
- Benefits: Full-time hours, supportive environment, and opportunities for personal growth.
- Other info: Dynamic role with a focus on teamwork and problem-solving.
- Why this job: Make a real difference in creating a welcoming and efficient workplace.
- Qualifications: Customer service experience and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
ROLE: Senior Workplace Facilities Coordinator
HOURS: Full time, Monday - Friday 8am - 5pm.
LOCATION: On-site - Doncaster
At Mitie, our people are our greatest strength, and our promise is to create a place to work where you can thrive and be your best every day. We're looking for a Senior Workplace Facilities Coordinator to act as the customer-facing representative for our facilities services, bringing together multiple service lines into one seamless point of contact and enhancing the day-to-day workplace experience for building users.
Role Responsibilities:
- Act as the first point of contact for all facilities-related enquiries, logging and managing requests through the CAFM system to ensure timely resolution.
- Build and maintain strong relationships with building occupants and Floor Leads, holding regular meetings to communicate updates, issues and outstanding works.
- Maintain a visible presence across the workplace, proactively checking shared areas, desks and collaboration spaces to ensure they are clean, tidy and welcoming.
- Monitor service delivery standards across the allocated area, sharing best practice with colleagues to continuously improve performance.
- Play an active role during fire and emergency procedures in line with site requirements.
Required Qualifications and Experience:
- Proven experience in a customer-focused environment with strong interpersonal and communication skills.
- Experience using CAFM systems, including logging jobs, producing reports and raising purchase orders.
- Strong IT skills, with competence in Microsoft Word, Excel, PowerPoint and Outlook.
- A flexible, adaptable approach with good problem-solving skills and the ability to handle challenging situations positively.
- A formal Health & Safety qualification (e.g. IOSH) is desirable.
Senior Workplace Coordinator in Doncaster employer: Mitie
Contact Detail:
Mitie Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Workplace Coordinator in Doncaster
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Senior Workplace Coordinator role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company culture and values. At Mitie, they value strong relationships and a positive workplace experience, so think about how you can demonstrate your customer-focused approach during the chat.
✨Tip Number 3
Show off your skills! If you've got experience with CAFM systems or Health & Safety qualifications, be ready to discuss specific examples of how you've used these in past roles. This will help you stand out as a candidate who can hit the ground running.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining the team at Mitie and making a difference in the workplace.
We think you need these skills to ace Senior Workplace Coordinator in Doncaster
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Senior Workplace Coordinator role. Highlight your customer service experience and any relevant qualifications, like your Health & Safety certification.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re the perfect fit for this role. Share specific examples of how you've enhanced workplace experiences in the past and how you can bring that to our team.
Showcase Your Communication Skills: Since this role is all about building relationships, make sure your application showcases your strong interpersonal skills. Use clear and concise language, and don’t shy away from sharing how you’ve successfully managed enquiries in previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Mitie
✨Know Your CAFM Systems
Make sure you brush up on your knowledge of CAFM systems before the interview. Be ready to discuss how you've used them in past roles, including logging jobs and producing reports. This will show that you're not just familiar with the system but can also leverage it effectively.
✨Showcase Your Customer Service Skills
Since this role is all about being customer-focused, prepare examples of how you've built strong relationships in previous positions. Think of specific situations where you resolved issues or improved the experience for users, as this will highlight your interpersonal skills.
✨Demonstrate Problem-Solving Abilities
Be prepared to discuss challenging situations you've faced and how you handled them. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showcasing your adaptability and positive approach to problem-solving.
✨Understand Health & Safety Protocols
If you have a formal Health & Safety qualification, make sure to mention it! Even if you don't, familiarise yourself with basic health and safety protocols relevant to workplace environments. This knowledge can set you apart and show your commitment to maintaining a safe workplace.