At a Glance
- Tasks: Supervise daily operations and enhance performance of Support Services.
- Company: Join a leading organisation focused on operational excellence.
- Benefits: Competitive salary, career development, and a supportive work environment.
- Other info: Opportunity for growth in a fast-paced, collaborative setting.
- Why this job: Lead a dynamic team and make a real difference in service delivery.
- Qualifications: Previous admin/helpdesk experience and strong leadership skills required.
The predicted salary is between 30000 - 40000 € per year.
Job Purpose: To supervise the day-to-day activities and develop the operational and financial performance of the Support Services provision of the Contract in line with budget and contract obligations. Providing leadership and direction for Support Services staff including Reception, Stores and Helpdesk on the HSE Buxton contract.
Responsibilities:
- Contract & KPI Management: Understand the Support Services contract and ensure delivery meets all required KPIs and service standards.
- Resourcing & Scheduling: Plan and manage rotas to ensure full coverage across Reception and Helpdesk in line with contractual requirements.
- Financial Performance: Control costs and maximise income to meet or exceed budget targets.
- People Management & Development: Conduct appraisals, support development of direct reports, and ensure all staff are trained and competent in their roles.
- Operational Leadership & Change Delivery: Lead teams effectively, supervise performance, and deliver improvement initiatives on time to enhance service outcomes.
- Compliance & Health & Safety: Maintain strong H&S practices, ensure risk assessments are current, and manage inductions for new staff.
- Workforce Efficiency: Monitor and control absenteeism, overtime, and agency usage in line with company processes.
- Service Delivery & Contractor Oversight: Oversee soft services (waste, maintenance, pest control, reprographics), ensure compliance with regulations, and report performance to management.
What we are looking for:
- Previous admin/helpdesk experience
- Driving license (due to location)
- Understanding of Health and safety legislation
- Leadership or supervisor experience
- Ability to lead and prioritise your own workload
- Initiative to help create business innovations and improvements
- Microsoft knowledge and computer experience (Excel, Word and PowerPoint).
Administrator/Helpdesk Soft Services in Derby employer: Mitie
As an Administrator/Helpdesk Soft Services at HSE Buxton, you will thrive in a supportive work culture that prioritises employee development and operational excellence. With a focus on leadership and team growth, we offer comprehensive training opportunities and a commitment to health and safety, ensuring a rewarding environment where your contributions directly impact service delivery and financial performance. Join us in a role that not only values your skills but also encourages innovation and personal growth in a dynamic setting.
StudySmarter Expert Advice🤫
We think this is how you could land Administrator/Helpdesk Soft Services in Derby
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for an Administrator/Helpdesk role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Make sure you can talk about how your previous admin and helpdesk experience aligns with their needs. We want to see you shine, so practice answering common interview questions related to leadership and operational performance!
✨Tip Number 3
Showcase your skills! Bring along examples of your work or achievements that demonstrate your ability to manage contracts, KPIs, and financial performance. This will help us see how you can contribute to our team right from the get-go.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you're genuinely interested in joining our team and ready to take on the challenges of the role.
We think you need these skills to ace Administrator/Helpdesk Soft Services in Derby
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the job description. Highlight your previous admin or helpdesk experience, and don’t forget to mention any leadership roles you've had. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Administrator/Helpdesk Soft Services role. Share specific examples of how you've managed teams or improved service delivery in the past. We love a good story!
Show Off Your Microsoft Skills:Since we’re looking for someone with solid Microsoft knowledge, make sure to mention your experience with Excel, Word, and PowerPoint. If you’ve used these tools to create reports or presentations, let us know! It’s all about showing us how tech-savvy you are.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Mitie
✨Know Your Stuff
Make sure you thoroughly understand the Support Services contract and the KPIs involved. Brush up on your knowledge of health and safety legislation, as well as any relevant operational standards. This will show that you're not just interested in the role, but that you’re prepared to hit the ground running.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams or managed projects in the past. Think about specific situations where you improved performance or delivered change. This will help demonstrate your capability to lead and develop staff effectively.
✨Be Ready to Discuss Financial Acumen
Since financial performance is key for this role, be prepared to talk about how you've controlled costs or maximised income in previous positions. Bring along any relevant metrics or achievements that highlight your ability to meet budget targets.
✨Demonstrate Your Tech Savvy
Familiarise yourself with Microsoft Excel, Word, and PowerPoint, as these tools are essential for the role. Be ready to discuss how you've used these applications in your previous roles, especially in relation to scheduling, reporting, or data management.
