Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Protect customer property and ensure safety by following security protocols.
- Company: Join Mitie, a leader in security services with a commitment to employee development.
- Benefits: Enjoy flexible benefits, virtual GP access, and discounts at top retailers.
- Why this job: Gain valuable experience in security while contributing to a safe environment.
- Qualifications: Previous security experience and an SIA licence are required.
- Other info: Opportunities for continuous training and career progression await you!
The predicted salary is between 24000 - 36000 £ per year.
Social network you want to login/join with:
- To protect our customer\’s property, people and/or assets by providing security services in direct accordance with the sites published Assignment Instructions (AI\’s) and any subsequent changes.
- Delivering results that meet and / or exceed the Key performance indicators / Service Level Agreement for the customer through full responsibility and accountability, providing a service that aids in the retention of the contract.
- To undertake additional training to ensure continuous self-development.
Main Duties
Operations
- To be aware of and ensure compliance with all aspects of policies and relevant legal and regulatory requirements as directed by the Security Account Manager and in accordance with UK Law and Guidance bodies.
- Fully and satisfactorily complete all of the tasks and duties on site as defined within the published Assignment Instructions (AI\’s).
- Proactively refer to and review the published Assignment Instructions, thus familiarising oneself with any changes in order to suggest additional amendments that will improve or enhance the current level of service.
- To be compliant with Industry and Statutory Legislation (you are required to obtain a front-line licence in either Security Guarding or Door Supervision), which must be worn at all times whilst carrying out your duties. The Customer also requires a CCTV PSS SIA Licence. There are also additional courses that are contractually required.
- Comply with legal obligations and safety requirements of the role.
- Follow instructions and procedures appropriately without unnecessarily challenging authority.
- Work in a systematic, methodology and orderly way.
Training
- Fully and satisfactorily complete all required competency training.
- To undertake additional training to ensure continuous self-development as directed by the Security Account Manager.
- Use technology to achieve key work objectives and develop job knowledge and expertise through continual professional development.
- You are required to ensure you renew your licence 16 weeks before expiry.
Security and Health & Safety
- Look out for, and to immediately report, any Health & Safety hazards, or potential hazards, on site.
- Stay alert to any threats or changes within the work environment in order to take the appropriate action to reduce the chance of disruption, loss or damage.
- Use common sense and initiative by immediately involving others if a situation appears to become threatening.
- To maintain professional conduct in the face of difficult situations and challenging customers.
- Complete an accurate, detailed notebook entry as soon as possible after any incident, which can then be used as part of the Incident Report process.
- Keep to schedules and demonstrate commitment to Mitie and the Client.
- To ensure check calls are being carried out at the allocated time slot as stipulated in the Assignment Instructions (AI\’s).
- To call emergency services and Communication Centre to report all incidents.
What we are looking for
- Previous Security Experience
- SIA License
Our market-leading flexible benefits scheme provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we’ll give you a link to our flexible benefits platform, Choices. This gives you the chance to customise your benefits to best suit your lifestyle. You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and much more!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme.
Life cover is the greater of your equivalent annual salary or a minimum of £10, – giving peace of mind for your dependants. We also offer a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at .
#J-18808-Ljbffr
Dedicated Support Officer employer: Mitie
Contact Detail:
Mitie Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Dedicated Support Officer
✨Tip Number 1
Familiarise yourself with the specific Assignment Instructions (AI's) for the role. Understanding these guidelines will not only help you perform better but also demonstrate your commitment to compliance during interviews.
✨Tip Number 2
Stay updated on the latest security regulations and industry standards. This knowledge will show that you are proactive and dedicated to maintaining a high level of service, which is crucial for this position.
✨Tip Number 3
Highlight any previous security experience you have during networking opportunities. Engaging with professionals in the field can provide valuable insights and potentially lead to referrals for the Dedicated Support Officer role.
✨Tip Number 4
Consider obtaining additional certifications relevant to the role, such as first aid or conflict resolution training. These qualifications can set you apart from other candidates and show your commitment to professional development.
We think you need these skills to ace Dedicated Support Officer
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Dedicated Support Officer position. Familiarise yourself with the key performance indicators and legal obligations mentioned in the job description.
Tailor Your CV: Customise your CV to highlight relevant security experience and any SIA licenses you hold. Emphasise your ability to comply with policies and procedures, as well as your commitment to health and safety.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your passion for the role and your understanding of the company's values. Mention specific examples from your past experiences that demonstrate your skills in security and customer service.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in the security industry.
How to prepare for a job interview at Mitie
✨Know Your Assignment Instructions
Familiarise yourself with the published Assignment Instructions (AI's) relevant to the role. Understanding these will help you demonstrate your commitment to compliance and your ability to follow procedures during the interview.
✨Highlight Relevant Experience
Be prepared to discuss your previous security experience in detail. Share specific examples of how you've successfully handled challenging situations, as this will showcase your capability to maintain professional conduct under pressure.
✨Emphasise Continuous Development
Show your willingness to undertake additional training and self-development. Mention any relevant courses or certifications you have completed, and express your enthusiasm for ongoing learning in the security field.
✨Demonstrate Health & Safety Awareness
Discuss your understanding of health and safety regulations and your proactive approach to identifying and reporting hazards. This will illustrate your commitment to maintaining a safe environment for both yourself and others.
