Role: Customer Service Advisors / Schedulers / Supply Chain AgentsHours: Day & Night Shift availableLocation: Wythenshawe, Manchester
At Mitie, our people are our greatest strength, and our promise is to create a place to work where you can thrive and be your best every day. We're recruiting for a number of Customer Service focused roles, and we're looking for people who are looking to launch or advance their career in a dynamic, support and technology-focused environment.
Please be aware that these roles will require you to pass a BPSS / SC clearance.
Role Responsibilities:
- Act as the first point of contact for customers, handling enquiries with professionalism and care
- Allocate and coordinate tasks, ensuring jobs are assigned based on priority, location and expertise
- Use internal systems to log, manage and track workflows, ensuring accuracy and efficiency
- Monitor job progress, proactively following up on outstanding tasks and escalating where necessary
- Maintain strong communication with engineers, customers and stakeholders to ensure smooth operations
Ideal Qualities Include:
- Strong organisation skills and attention to detail
- Comfortable with technology and eager to learn new systems
- Excellent communication skills, both written and verbal English
- A proactive and logical approach to problem-solving
What's in it for you?
- Full training and career development opportunities
- A supporting and inclusive workplace culture
- Opportunities for growth within a leading Facilities Management business
310 Broadway, Salford, Manchester, M50 2UE
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Customer Service Support employer: Mitie
Mitie Power & Grid is an exceptional employer that fosters a collaborative and innovative work culture, making it an ideal place for professionals in the renewables sector. With a strong commitment to employee development, you will have access to continuous training and growth opportunities while working on cutting-edge projects in a supportive environment. Located in a vibrant area, our team enjoys a balance of professional challenges and personal well-being, ensuring a rewarding career path.
