At a Glance
- Tasks: Ensure safety and provide top-notch customer service at Buchanan Galleries.
- Company: Join Mitie, the UK's leading facilities management company with a diverse workforce.
- Benefits: Enjoy flexible benefits, discounts, virtual GP access, and financial wellbeing support.
- Other info: Full-time role with 40 hours per week; opportunities for career progression and training.
- Why this job: Be part of a dynamic team, enhance your skills, and make a positive impact on visitors.
- Qualifications: Must hold a valid SIA Security Licence; excellent people skills and a friendly attitude required.
Valid SIA license is essential As a Customer Service Officer you will play an integral role in ensuring that consistently high standards of security, safety and customer service are delivered at all time to visitors, colleagues, retailers and visiting contractors.
You will assist in any emergency situation which may occur, providing visible security cover, handling enquiries and customer concerns, monitoring CCTV (where appropriate by suitably trained and licensed staff) and controlling contractors and deliveries to the site. Main Duties - Security To work the hours and shifts in accordance with conditions of employment
To undertake regular patrols of the site as instructed by Management
To carry out duties in accordance with Assignment Instructions issued by Management
To comply fully with the Health and Safety Policy of the site
To ensure that the requirements of the Fire Regulations are strictly complied with at all times
To ensure that the Rules and Regulations of the site are complied with at all times
Ensure that all incidents are reported and logged in the incident log
Ensure that contractors on site adhere fully to the site procedures for contractor management
Ensure that the site is a safe place for visitors
To assist with enquiries from the public and retailers
To attend and undertake all training as specified by management
To be aware of hostile reconnaissance and report any unusual activity immediately
To be aware of and abide by all rules, terms and conditions of the company Main Duties – Customer Service To have the customer\'s welfare and visiting experience at the forefront of your mind, ensuring that you provide the best customer service at all times
To ensure that you provide a friendly welcome to every customer when covering ‘door\' duties
To ensure that retailers are treated with respect and courtesy and that a professional working relationship is maintained
Undertake any training in Customer Service Best Practice, as and when required
Act as a Brand Ambassador at all times Skills, Knowledge and Experience
Essential In order to comply with the Security Industry Act , officers must hold a valid SIA Security Licence and where necessary a Public Space Surveillance Licence
Reliable, helpful and well-presented and with excellent people skills.
Ability to work in a team, or alone under the direction of Management.
Team player with strong customer service skills, able to provide a helpful and polite service, by telephone, email and in person.
Pleasant manner and efficiency in relaying messages and taking instructions.
Excellent communication skills.
Ability to deal with confidential information.
A calm disposition
Able to work under pressure to deadlines.
Confident enthusiastic personality – the role involves retailer liaison to improve and maintain communications between management and tenants. Desirable
To havea good understanding of local city centre amenities to help with tourism, retail, accommodation and transport enquiries, and/or the skills to source relevant information quickly and efficiently. Our market-leading flexible benefits scheme provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we\'ll give you a link to our flexible benefits platform, Choices. This gives you the chance to customise your benefits to best suit your lifestyle. You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and much more!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme.
Life cover is the greater of your equivalent annual salary or a minimum of £10, - giving peace of mind for your dependants. We also offer a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there\'s a chance to scoop a top prize of £10,!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
Since , Mitie\'s 68, employees have been maintaining companies globally. We are the UK\'s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.
Join our Mitie Team.
Together our diversity makes us stronger. Our market-leading flexible benefits scheme provides you with benefits that suit your lifestyle. We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans. When you join us, we’ll give you a link to our flexible benefits platform, Choices. This gives you the chance to customise your benefits to best suit your lifestyle. You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and much more! We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover is the greater of your equivalent annual salary or a minimum of £10, - giving peace of mind for your dependants. We also offer a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie). We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,! Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you. We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at .
Customer Service Officer / Security in Glasgow employer: Mitie
At Mitie, we pride ourselves on being an exceptional employer, offering a vibrant work culture in the heart of Glasgow. Our commitment to employee growth is evident through diverse training opportunities and a flexible benefits scheme that allows you to tailor your perks to suit your lifestyle. With competitive pay, recognition programmes like Mitie Stars, and access to high street discounts, we ensure that our Customer Service Officers not only thrive in their roles but also enjoy a fulfilling work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Officer / Security in Glasgow
✨Tip Number 1
Familiarise yourself with the local area, especially Buchanan Galleries and its surroundings. Knowing key amenities and transport options will help you assist customers effectively and demonstrate your commitment to providing excellent service.
✨Tip Number 2
Brush up on your conflict resolution skills. As a Customer Service Officer, you'll need to handle various situations calmly and professionally. Consider role-playing scenarios with friends or family to practice your responses.
✨Tip Number 3
Network with current employees or others in the security and customer service fields. They can provide insights into the company culture and expectations, which can be invaluable during your interview.
✨Tip Number 4
Stay updated on the latest security protocols and customer service best practices. This knowledge will not only boost your confidence but also show potential employers that you're proactive and dedicated to your professional development.
We think you need these skills to ace Customer Service Officer / Security in Glasgow
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in customer service and security. Emphasise skills such as communication, teamwork, and problem-solving, which are crucial for this role.
Craft a Strong Cover Letter:Write a cover letter that showcases your enthusiasm for the position. Mention specific examples of how you've provided excellent customer service or handled security situations in the past.
Highlight Relevant Certifications:If you hold a valid SIA Security Licence or any other relevant certifications, make sure to mention these prominently in your application. This shows you meet the legal requirements for the role.
Showcase Your Local Knowledge:Since the role involves assisting with local enquiries, demonstrate your understanding of Glasgow's amenities and attractions. This can set you apart from other candidates.
How to prepare for a job interview at Mitie
✨Know the Role Inside Out
Make sure you understand the key responsibilities of a Customer Service Officer / Security. Familiarise yourself with the duties listed in the job description, such as providing high standards of security and customer service, handling enquiries, and monitoring CCTV.
✨Demonstrate Your People Skills
Since this role requires excellent people skills, be prepared to showcase your ability to communicate effectively. Share examples from your past experiences where you successfully handled customer concerns or worked well in a team.
✨Showcase Your Problem-Solving Abilities
The interviewers will likely want to know how you handle emergencies or difficult situations. Prepare to discuss specific instances where you remained calm under pressure and resolved issues efficiently.
✨Research the Company Culture
Understanding the company’s values and culture can give you an edge. Look into their commitment to community and employee development, and be ready to express how your personal values align with theirs.
