Support Services Administrator in Crawley

Provide comprehensive administrative support to the Airside Pass function within the Support Services Team ensuring that work is completed accurately, effectively and efficiently so that the office runs smoothly at all times.

Main Duties

• Act as the first point of contact for the department, dealing with queries and requests or escalating as appropriate to ensure prompt resolution regarding airside passes.
• Process new/renewal applications of airside passes on Airport Gateway ensuring all documents meet CAA and Airport requirements.
• Manage the issuing of GSAT login for online courses.
• Request DBS certificates through online portal.
• Produce and distribute, as required, documents and information in a timely manner consistent with company standards of efficiency and accuracy.
• Create and maintain manual and computer records and files such that records are up to date and information can be accessed readily.
• Arrange appointments as required.
• Organise and manage personally allocated area/s of work related to the smooth running of the function so that the work is completed effectively and efficiently.
• Support the wider administrative team, undertaking duties as required, to assist in the smooth running of the office.
• Participate in programme of self development within the Support Services field.

What we are looking for

Previous strong administrative experience is required.

Delivering Excellence

• Produces high quality, accurate work to timescale.
• Follows and understands Care & Custody standards and procedures.
• Clearly understands consequences of not achieving standards.
• Records and checks information and documentation accurately.
• Maintains concentration and focus on task/job in hand.
• Actively seeks ways to make improvements.
• Accepts responsibility for own actions.

Teamwork

• Works effectively with others.
• Shares information and experience.
• Does his/her fair share.
• Supports colleagues.
• Builds positive lasting working relationships.
• Supports team members and team decisions.
• Accepts help and support.

Communication

• Is confident, clear, accurate and to the point when sharing/giving information.
• Maintains eye contact when communicating.
• Asks questions and probes to gain relevant information.
• Summarises key relevant points.
• Seeks clarification when necessary.
• Listens to and carefully reads instructions and information.
• Is discreet and maintains confidentiality of information.
• Is polite and tactful.
• Checks theirs and others understanding.
• Adjusts language to the demands of the situation.
• Uses non-verbal communication constructively and effectively.

Safety, Dignity and Diversity

• Shows respect for others treating people fairly with dignity and consideration.
• Knows the Company policy on safety, dignity and diversity.
• Maintains the health, safety and welfare of self and others.
• Does not discriminate against or harass others.
• Challenges inappropriate behaviour and language explaining why it is unacceptable.

Planning & Organising

• Is organised and structured in approach.
• Prioritises and manages own time effectively.
• Organises and plans own workload.
• Completes tasks on time, meets deadlines.

Decision Making

• Obtains checks and understands all relevant and available facts before drawing a conclusion.
• Recognises the need to act.
• Uses basic rules, common sense and past experience to identify problems.
• Recognises when a current situation is like a past situation.
• Understands how own tasks relate to wider framework.
• Assesses situations objectively.

Change Orientation/Flexibility

• Is open to change and is flexible.
• Is willing to try out different ideas, solutions, technologies and working practices/methods.
• Adapts to changing requirements and priorities.
• Quickly picks up new ideas and ways of working.
• Supports and assists with implementation of new ideas.
• Maintains effectiveness during rapidly changing situations or priorities.
• Makes suggestions to improve practices, systems and procedures at work.
• Questions existing methods constructively with the aim of improving service delivery.

Resilience/Drive

• Picks up problems, takes the initiative and deals with them without unnecessarily passing upwards.
• Consistently delivers what is required to deadline.
• Recognises importance of meeting objectives.
• Bounces back after setbacks.
• Keeps difficulties in perspective.
• Accepts challenging work.
• Seeks feedback on performance and constructively accepts it.
• Evaluates own performance.
• Accepts responsibility for own development.