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- Tasks: Deliver top-notch customer service while ensuring a safe shopping environment.
- Company: Join Mitie, a leader in retail security with a focus on safety and service.
- Benefits: Enjoy competitive pay, annual leave, pension schemes, and free uniform.
- Other info: Great opportunities for progression and development in a supportive team.
- Why this job: Make a real difference by keeping customers and colleagues safe while gaining valuable experience.
- Qualifications: SIA licence preferred; training available for the right candidates.
The predicted salary is between 30 - 30 £ per hour.
Pay rate: £14.81ph
Various Shifts (to be discussed at interview)
Job Overview
Mitie is looking for a Retail security officer who can deliver exceptional customer service whilst creating a safe shopping environment, free from the fear of crime for customers and colleagues. It is preferable that you hold a current SIA licence or SIA Certificates (but in some circumstances training for a licence can be provided).
Vetting
It is vital that you have a full 5-year checkable employment/education history, failure to do so could mean your offer will be withdrawn or your employment terminated.
Main duties
- To deliver industry leading customer service
- To deter violence and public order offences
- To conduct patrols of the store
- Utilising CCTV systems to support the reduction of crime and stock loss
- Liaise with the store management teams
- Liaise with the Police and crime partnerships where required to foster a great working relationship to support the reduction of crime in store
- To wear Body Worn CCTV to support in the reduction of crime and increase colleague and customer safety
Benefits
- Contracted hours
- Annual leave entitlement
- Pension and Life insurance schemes
- Free uniform supplied
- SIA Re-licensing programme
- Comprehensive induction and training programme
- Access to Mitie's outstanding employee benefits including financial services, retail discounts, reward schemes and online GP services.
- Apprenticeship schemes
- Progression and development opportunities
- All breaks are paid
Relief Retail Security Officer in Coventry employer: Mitie
Contact Detail:
Mitie Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Relief Retail Security Officer in Coventry
✨Tip Number 1
Make sure you know the ins and outs of the role. Research what it means to be a Relief Retail Security Officer, especially focusing on customer service and crime prevention. This will help you stand out during interviews.
✨Tip Number 2
Practice your communication skills! As a security officer, you'll need to liaise with store management and possibly the police. Role-play common scenarios with friends or family to boost your confidence.
✨Tip Number 3
Network like a pro! Connect with current or former security officers on LinkedIn or local community groups. They can provide insights and might even give you a heads-up about job openings.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we often have exclusive opportunities listed there that you won’t find anywhere else.
We think you need these skills to ace Relief Retail Security Officer in Coventry
Some tips for your application 🫡
Show Off Your Customer Service Skills: When you're writing your application, make sure to highlight any experience you have in delivering top-notch customer service. We want to see how you can create a safe and welcoming environment for customers and colleagues alike!
Be Clear About Your Experience: Make sure to detail your employment and education history clearly. Remember, we need a full 5-year checkable history, so don’t leave anything out! This helps us get a complete picture of your background.
Mention Your SIA Licence: If you hold a current SIA licence or certificates, be sure to mention it in your application. If not, don’t worry! Just let us know if you're open to training for a licence, as we can provide that in some cases.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at Mitie
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Relief Retail Security Officer. Familiarise yourself with the key duties like delivering customer service, conducting patrols, and liaising with store management. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role emphasises exceptional customer service, think of examples from your past experiences where you've gone above and beyond for customers. Be ready to discuss how you can create a safe shopping environment while maintaining a friendly and approachable demeanour.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions during the interview. Prepare by thinking about how you would handle situations like dealing with shoplifters or managing conflicts. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly and effectively.
✨Understand the Importance of Teamwork
As a Relief Retail Security Officer, you'll need to work closely with store management and possibly the police. Be prepared to discuss your experience working in teams and how you can contribute to fostering great working relationships. Highlight any past collaborations that led to successful outcomes.