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For Companies At a Glance
- Tasks: Be the friendly face of our office, ensuring every visitor feels welcomed and supported.
- Company: Join Mitie, a leading facilities management company, working with Lloyds Banking Group in Edinburgh.
- Benefits: Enjoy a competitive salary, professional development opportunities, and a vibrant workplace culture.
- Why this job: Make a real impact by enhancing the visitor experience in a dynamic corporate environment.
- Qualifications: 2 years of experience in corporate or high-end hospitality settings; excellent communication skills required.
- Other info: This role involves being on your feet and engaging with people throughout the day.
The predicted salary is between 21000 - 30000 £ per year.
Lobby Ambassador (Corporate Receptionist) – Mitie for Lloyds Banking Group, Edinburgh City Centre
Hourly: £12.71 per hour
Availability required: Monday to Friday 8am to 5pm
Reporting to: Regional FOH Lead
Role Overview
As a Lobby Ambassador (Corporate Receptionist), your mission is to craft a seamless 5-star experience for every visitor and colleague and support the proactive management of the workspace. With a blend of exceptional service and meticulous attention to detail, you\’ll ensure every interaction leaves a lasting impression. You will enjoy being the host with the most, comfortable spending time on your feet hosting in the Lobby areas, and really making the space your own! You will understand and enjoy the art of service, and be a true professional.
Key Responsibilities
- Warm Welcomes: Host, greet and assist all visitors and colleagues with a professional, concierge-level approach.
- Meeting Rooms: Set up and reset meeting rooms and event spaces to specified layouts.
- Efficient Check-ins: Manage visitor check-ins and check-outs, ensuring smooth access and departure processes.
- Technical Support: Provide first line response to Audio Visual queries from colleagues arising from LBG IT/AV equipment installed in meeting rooms
- Queue Management: Proactively manage queues to streamline arrival and departure experiences.
- Facility Coordination: Support facilities management and the wider FOH team to proactively manage the workspace, ensuring compliance and maintaining high service standards.
- Lobby Excellence: Oversee the lobby environment, coordinating with housekeeping, catering, and other departments to uphold agreed standards.
- Escorting: Connecting our visitors with where they need to be in the building
- Security: Be vigilant at all times, to keep our colleagues and visitors safe
Main Duties
- Professional Conduct: Maintain a high level of professionalism, adhering to company policies and procedures.
- Effective Communication: Address and resolve visitor and colleague requests efficiently, ensuring clear and timely follow-up.
- Routine Checks: Perform floor walks and service audits, logging any necessary work orders.
- Visitor Engagement: Build rapport with frequent visitors, keeping the team informed about their preferences.
- Local Expertise: Provide comprehensive information about local attractions, services, and events.
- VIP Services: Ensure VIP guests receive exceptional service and satisfaction.
- Query Management: Triage and respond to colleague queries via various platforms, referring them as needed.
- Visible Support: Act as a tangible and accessible point of service for all inquiries.
- Team Collaboration: Work closely with client\’s workplace experience teams to support their initiatives, activities and events.
Qualifications
- Experience: Minimum 2 years\’ in high-end hotels, prestigious corporate workplaces, or premium hospitality.
- Communication Skills: Exceptional verbal, written, and interpersonal skills.
- Presentation: Immaculate grooming and personal presentation.
- Technical Proficiency: Skilled in Outlook, Word, Teams, and Chrome; experience with visitor management tools like Condeco.
- IT: Ability to handle a high volume of queries over different platforms
- Customer Service: \”How can I help\” mindset – aligned with that of a 5* hotel
Core Skills
Attention to detail, critical thinking, decisiveness, adaptability, initiative, safety awareness, customer service, prioritization, and personal organization.
Join us to become the welcoming face of Lloyds Banking Group, elevating every colleague and visitor\’s experience.
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Corporate receptionist employer: Mitie
Contact Detail:
Mitie Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Corporate receptionist
✨Tip Number 1
Familiarise yourself with the specific facilities and services offered at Lloyds Banking Group. Understanding their environment will help you tailor your approach during interviews and demonstrate your commitment to providing a 5-star experience.
✨Tip Number 2
Practice your communication skills, especially in a professional context. As a Corporate Receptionist, you'll need to engage with various stakeholders, so being articulate and confident will set you apart from other candidates.
✨Tip Number 3
Showcase your problem-solving abilities by preparing examples of how you've handled challenging situations in previous roles. This will highlight your adaptability and critical thinking skills, which are essential for this position.
✨Tip Number 4
Network with current or former employees of Lloyds Banking Group or similar organisations. They can provide valuable insights into the company culture and expectations, helping you align your approach when applying through our website.
We think you need these skills to ace Corporate receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in corporate environments or high-end hospitality. Emphasise skills like customer service, communication, and problem-solving that align with the role of a Roving Ambassador.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for providing exceptional service. Mention specific examples from your past roles where you demonstrated attention to detail and effective communication, as these are key for this position.
Highlight Technical Skills: Since the role requires technical proficiency, ensure you mention your experience with AV equipment and visitor management tools. Provide examples of how you've successfully managed similar tasks in previous jobs.
Showcase Your Professionalism: In your application, convey your understanding of maintaining a high level of professionalism. Discuss how you adhere to company policies and how you manage interactions with clients and colleagues effectively.
How to prepare for a job interview at Mitie
✨Showcase Your Customer Service Skills
As a Corporate Receptionist, your ability to provide exceptional customer service is crucial. Prepare examples of how you've gone above and beyond for clients or visitors in previous roles, highlighting your 'how can I help' mindset.
✨Demonstrate Attention to Detail
This role requires meticulous attention to detail. Be ready to discuss specific instances where your organisational skills made a difference, whether in managing meeting room setups or ensuring compliance with service standards.
✨Familiarise Yourself with AV Equipment
Since technical expertise is part of the job, brush up on your knowledge of AV equipment used in meeting rooms. Be prepared to discuss any relevant experience you have with AV support and how you troubleshoot issues.
✨Practice Effective Communication
Effective communication is key in this role. Think about how you can convey information clearly and efficiently. You might even want to role-play common scenarios you could face, such as managing visitor check-ins or addressing colleague queries.
