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For Companies At a Glance
- Tasks: Create a 5-star experience for visitors and colleagues in a dynamic corporate environment.
- Company: Join Mitie at Lloyds Banking Group, a leader in customer service excellence.
- Benefits: Earn ÂŁ14.38 per hour with a supportive team and professional growth opportunities.
- Why this job: Be the friendly face that makes every visit memorable and impactful.
- Qualifications: 2 years in hospitality or corporate settings with top-notch communication skills.
- Other info: Enjoy a vibrant workplace with a focus on teamwork and service.
Overview
Lobby Ambassador (Corporate Receptionist) – Mitie for Lloyds Banking Group, London City Centre
Salary: ÂŁ14.38 per hour, 40 hours per week
Availability required: Monday to Friday 6:30am to 7pm
Reporting to: London FOH Lead
Role Overview
As a Lobby Ambassador (Corporate Receptionist), your mission is to craft a seamless 5-star experience for every visitor and colleague and support the proactive management of the workspace. With a blend of exceptional service and meticulous attention to detail, you\\\’ll ensure every interaction leaves a lasting impression. You will enjoy being the host with the most, comfortable spending time on your feet hosting in the Lobby areas, and really making the space your own! You will understand and enjoy the art of service, and be a true professional.
Key Responsibilities
- Warm Welcomes: Host, greet and assist all visitors and colleagues with a professional, concierge-level approach.
- Meeting Rooms: Set up and reset meeting rooms and event spaces to specified layouts.
- Efficient Check-ins: Manage visitor check-ins and check-outs, ensuring smooth access and departure processes.
- Technical Support: Provide first line response to Audio Visual queries from colleagues arising from LBG IT/AV equipment installed in meeting rooms
- Queue Management: Proactively manage queues to streamline arrival and departure experiences.
- Facility Coordination: Support facilities management and the wider FOH team to proactively manage the workspace, ensuring compliance and maintaining high service standards.
- Lobby Excellence: Oversee the lobby environment, coordinating with housekeeping, catering, and other departments to uphold agreed standards.
- Escorting: Connecting our visitors with where they need to be in the building
- Security: Be vigilant at all times, to keep our colleagues and visitors safe
Main Duties
- Professional Conduct: Maintain a high level of professionalism, adhering to company policies and procedures.
- Effective Communication: Address and resolve visitor and colleague requests efficiently, ensuring clear and timely follow-up.
- Routine Checks: Perform floor walks and service audits, logging any necessary work orders.
- Visitor Engagement: Build rapport with frequent visitors, keeping the team informed about their preferences.
- Local Expertise: Provide comprehensive information about local attractions, services, and events.
- VIP Services: Ensure VIP guests receive exceptional service and satisfaction.
- Query Management: Triage and respond to colleague queries via various platforms, referring them as needed.
- Visible Support: Act as a tangible and accessible point of service for all inquiries.
- Team Collaboration: Work closely with client\\\’s workplace experience teams to support their initiatives, activities and events.
Qualifications
- Experience: Minimum 2 years\\\’ in high-end hotels, prestigious corporate workplaces, or premium hospitality.
- Communication Skills: Exceptional verbal, written, and interpersonal skills.
- Presentation: Immaculate grooming and personal presentation.
- Technical Proficiency: Skilled in Outlook, Word, Teams, and Chrome; experience with visitor management tools like Condeco.
- IT: Ability to handle a high volume of queries over different platforms
- Customer Service: \”How can I help\” mindset – aligned with that of a 5* hotel
Core Skills
- Attention to detail
- Critical thinking
- Decisiveness
- Adaptability
- Initiative
- Safety awareness
- Customer service
- Prioritization
- Personal organization
Join us to become the welcoming face of Lloyds Banking Group, elevating every colleague and visitor\\\’s experience.
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Corporate Receptionist employer: Mitie
Contact Detail:
Mitie Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Corporate Receptionist
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Lloyds Banking Group and Mitie. Understanding their values and what they stand for will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your warm welcomes! As a Lobby Ambassador, first impressions are everything. Role-play with a friend or family member to get comfortable greeting visitors and colleagues with a professional, friendly approach. It’ll make you feel more confident when it’s time to shine!
✨Tip Number 3
Show off your organisational skills! Be ready to discuss how you manage multiple tasks, like setting up meeting rooms and handling visitor check-ins. Think of examples from your past experiences where you’ve juggled responsibilities effectively – this will highlight your adaptability and prioritisation skills.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. This not only shows your professionalism but also keeps you fresh in their minds as they make their decision. And remember, apply through our website for the best chance!
We think you need these skills to ace Corporate Receptionist
Some tips for your application 🫡
Show Off Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of warmth and friendliness into your words. Remember, as a Lobby Ambassador, you’ll be the face of our service, so show us how you can make a great first impression!
Tailor Your Experience: Make sure to highlight your relevant experience in hospitality or customer service. We’re looking for someone who understands the art of service, so share specific examples of how you've gone above and beyond in previous roles. This will help us see how you fit into our vision of a seamless 5-star experience.
Be Clear and Concise: While we love a good story, keep your application clear and to the point. Use bullet points where possible to make it easy for us to read through your qualifications and experiences. We appreciate a well-structured application that gets straight to the heart of what makes you a great fit for the role!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about us and what we stand for. We can’t wait to hear from you!
How to prepare for a job interview at Mitie
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Lobby Ambassador. Familiarise yourself with the key tasks like managing visitor check-ins and providing technical support. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that highlight your exceptional customer service skills. Think about situations where you went above and beyond to create a memorable experience for guests. This is crucial for a role focused on delivering a 5-star experience.
✨Dress to Impress
As a Corporate Receptionist, your presentation matters! Dress smartly and maintain immaculate grooming to reflect the professional image expected in a corporate environment. First impressions count, so make sure you look the part.
✨Practice Effective Communication
Since communication is key in this role, practice articulating your thoughts clearly and confidently. You might be asked to handle queries or provide information, so being able to communicate effectively will set you apart from other candidates.