At a Glance
- Tasks: Lead a dynamic team to elevate workplace experiences across multiple sites.
- Company: Join a leading corporate facilities management company with a focus on high standards.
- Benefits: Enjoy competitive salary, flexible benefits, and opportunities for professional growth.
- Other info: Engage in networking events and receive tailored development opportunities.
- Why this job: Make a real impact in creating standout workplace environments for a top UK bank.
- Qualifications: Experience in guest services and strong leadership skills required.
The predicted salary is between 42000 - 45000 € per year.
Location: Leeds or Halifax. Work schedule: Monday to Friday, office‑based. Salary: Up to £45k DOE.
This isn't reception. This is experience. We're looking for an experienced Front of House Manager or Operations Manager who brings the energy, polish and presence of five‑star hospitality into a modern workplace. This role sits on our flagship corporate integrated facilities management account, for one of the UK's leading high street banks. You will work alongside some of the best in guest services and FM – helping shape workplaces people genuinely want to be in. You’ll lead a team of c.25 Guest Services Ambassadors across Manchester, Leeds, Belfast, Halifax and Edinburgh, working in partnership with both client and internal stakeholders to support and enable a standout workplace experience. No two days are the same.
Responsibilities
- Leading and inspiring a high‑performing, multi‑site Guest Services team
- Elevating the day‑to‑day workplace experience across all locations
- Supporting the client's workplace strategy through exceptional service delivery
- Building strong, trusted relationships with client and internal stakeholders
- Coaching, developing and retaining top talent
- Driving consistency, standards and continuous improvement
- Partnering with FM, events and workplace teams to deliver a seamless experience
- Being a visible, hands‑on leader and go‑to presence on site
Qualifications
- Proven experience in corporate workplaces, guest services or members clubs
- A confident, polished and memorable leadership presence
- Strong stakeholder management skills – able to influence and build trust
- Experience leading teams across multiple sites
- Passion for workplace experience, people and high standards
- Highly organised, proactive and solutions‑focused
Essentials
- Office‑based, Monday‑Friday role
- Will spend most of the time in Leeds and Halifax
- Willing to travel (car/train/plane) across sites (occasional ad‑hoc only)
- Confident using workplace systems (Outlook, Teams, Eptura, Viva etc.)
Benefits
- UK‑wide networking away days with peers across our business
- Opportunities to attend industry events and forums
- Genuine, structured talent development at every level
- Bespoke customer experience training and on‑site coaching
- Clear pathways into senior leadership roles
- Virtual GP on hand for you and members of your household
- Financial wellbeing assistance through the Salary Finance scheme
- Flexible lifestyle benefits platform, Choices (extra holiday days, insurance, technology purchases, etc.)
- High‑street discounts through the MiDeals platform
- Cycle‑to‑work scheme
- Life cover of up to four times your salary
- Enhanced pension contributions, save‑as‑you‑earn scheme and Mitie Matching Share Plan
- Mitie Stars recognition with monthly cash prizes and a chance to win a £10,000 end‑of‑year prize
Corporate Front Of House Manager employer: Mitie
As a Corporate Front Of House Manager at our flagship corporate integrated facilities management account, you will thrive in a dynamic and supportive environment that prioritises employee growth and development. With a focus on high standards and exceptional service delivery, we offer structured talent development opportunities, flexible lifestyle benefits, and a vibrant work culture that encourages collaboration and innovation. Join us in Leeds or Halifax, where your leadership will shape a standout workplace experience for both clients and team members alike.
StudySmarter Expert Advice🤫
We think this is how you could land Corporate Front Of House Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Corporate Front Of House Manager role. You never know who might have the inside scoop on an opportunity that’s not even advertised yet.
✨Tip Number 2
Get social! Follow companies you’re interested in on LinkedIn and engage with their posts. This shows your enthusiasm and can help you get noticed by hiring managers. Plus, it’s a great way to learn more about their culture and values.
✨Tip Number 3
Prepare for interviews by practising common questions and scenarios specific to Front of House management. Think about how you’d elevate the workplace experience and lead a team effectively. Confidence is key, so rehearse until you feel ready to shine!
✨Tip Number 4
Don’t forget to apply through our website! We’ve got some fantastic opportunities waiting for you, and applying directly can sometimes give you a leg up. Plus, it shows you’re genuinely interested in being part of our team.
We think you need these skills to ace Corporate Front Of House Manager
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of energy and enthusiasm into your words. Remember, this role is all about creating a standout workplace experience.
Tailor Your Experience:Make sure to highlight your relevant experience in corporate workplaces or guest services. We’re looking for someone who can bring that five-star hospitality vibe, so connect your past roles to what we’re after in this position.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that get straight to the heart of your qualifications and experiences. Avoid fluff and focus on what makes you the perfect fit for our team!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at StudySmarter!
How to prepare for a job interview at Mitie
✨Know Your Stuff
Before the interview, dive deep into the company’s values and the specifics of the role. Understand what makes their guest services stand out and how you can contribute to elevating the workplace experience. This will show your genuine interest and help you connect your experience to their needs.
✨Showcase Your Leadership Style
As a Corporate Front Of House Manager, your leadership presence is key. Be ready to discuss your approach to leading teams, especially in multi-site environments. Share specific examples of how you've inspired and developed your team, and how you’ve built strong relationships with stakeholders.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle unexpected situations. Think of scenarios where you had to elevate service standards or manage a crisis. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly and effectively.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about their vision for the workplace experience or how they measure success in guest services. This not only shows your enthusiasm but also helps you gauge if the company aligns with your values and career goals.
