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- Tasks: Ensure a safe shopping environment while delivering top-notch customer service.
- Company: Join Mitie, a leader in retail security with a focus on safety and service.
- Benefits: Enjoy competitive pay, annual leave, pension schemes, and free uniform.
- Other info: Great opportunities for progression and development in a supportive team.
- Why this job: Make a real difference in your community by preventing crime and supporting customers.
- Qualifications: SIA licence preferred; training available for the right candidates.
The predicted salary is between 11 - 17 £ per hour.
Pay rate: £14.97ph
Various Shifts (to be discussed at interview)
Job Overview: Mitie is looking for a Retail Security Officer who can deliver exceptional customer service whilst creating a safe shopping environment, free from the fear of crime for customers and colleagues. It is preferable that you hold a current SIA licence or SIA Certificates (but in some circumstances training for a licence can be provided).
Vetting: It is vital that you have a full 5-year checkable employment/education history; failure to do so could mean your offer will be withdrawn or your employment terminated.
Main duties:
- To deliver industry leading customer service
- To deter violence and public order offences
- To conduct patrols of the store
- Utilising CCTV systems to support the reduction of crime and stock loss
- Liaise with the store management teams
- Liaise with the Police and crime partnerships where required to foster a great working relationship to support the reduction of crime in store
- To wear Body Worn CCTV to support in the reduction of crime and increase colleague and customer safety
Benefits to working with Mitie include:
- Contracted hours
- Annual leave entitlement
- Pension and Life insurance schemes
- Free uniform supplied
- SIA Re-licencing programme
- Comprehensive induction and training programme
- Access to Mitie's outstanding employee benefits including financial services, retail discounts, reward schemes and online GP services
- Apprenticeship schemes
- Progression and development opportunities
- All breaks are paid
Retail Security Officer in Cornwall employer: Mitie
Contact Detail:
Mitie Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Security Officer in Cornwall
✨Tip Number 1
Get to know the company! Research Mitie and understand their values and mission. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service skills. As a Retail Security Officer, you'll need to deliver top-notch service while ensuring safety. Role-play scenarios with friends or family to get comfortable handling various situations.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're proactive and serious about joining Mitie as a Retail Security Officer.
We think you need these skills to ace Retail Security Officer in Cornwall
Some tips for your application 🫡
Show Off Your Customer Service Skills: We want to see how you can deliver top-notch customer service in your application. Share examples of how you've made a positive impact in previous roles, especially in retail or security settings.
Be Clear About Your Experience: Make sure to detail your employment and education history clearly. We need a full 5-year checkable history, so don’t skip over any jobs or qualifications that could help us understand your background better.
Highlight Relevant Certifications: If you have an SIA licence or certificates, shout about them! If not, let us know if you're open to training for one. It shows your commitment to the role and willingness to learn.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the info you need about the role there!
How to prepare for a job interview at Mitie
✨Know Your Role Inside Out
Before the interview, make sure you understand the key responsibilities of a Retail Security Officer. Familiarise yourself with customer service principles and how they apply to maintaining a safe shopping environment. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Highlight Relevant Experience
If you've worked in security or retail before, be ready to share specific examples of how you handled challenging situations. Discuss any experience with CCTV systems or liaising with law enforcement, as this will demonstrate your capability to fulfil the job requirements effectively.
✨Prepare for Scenario Questions
Expect to be asked how you would handle various scenarios, such as dealing with shoplifters or managing a public disturbance. Think through your responses ahead of time, focusing on your problem-solving skills and ability to maintain a calm demeanour under pressure.
✨Showcase Your Customer Service Skills
Since delivering exceptional customer service is a key part of the role, be prepared to discuss how you would create a welcoming atmosphere while ensuring safety. Share examples of how you've gone above and beyond for customers in past roles to illustrate your commitment to service.