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- Tasks: Welcome and assist customers, manage bookings, and maintain a tidy facility.
- Company: Join a dynamic team at a leading facility with a focus on customer service.
- Benefits: Gain valuable experience, develop skills, and work in a supportive environment.
- Why this job: Be the face of our facility and make a positive impact on every visitor's experience.
- Qualifications: Strong communication skills and a passion for customer service are essential.
- Other info: Flexible hours and opportunities for growth in a fast-paced setting.
The predicted salary is between 24000 - 36000 £ per year.
This role has been designed to provide a high quality service to our customers by greeting, welcoming and directing them appropriately. You will pride yourself on building and maintaining a welcoming and safe atmosphere. As the customer Liaison representative, you will be the first point of contact for our clients as they arrive at the building. The Customer Liaison Representative is seen as the face of the Link Facility.
The Customer Services Liaison plays a pivotal role in delivering a high-quality service to our customers, meeting with customers as required, gaining feedback and engaging in proactive dialogue. The Customer Services Liaison will also be responsible for facilitating building visitors, area seating planning, proactively identifying defects, reporting and coordinating corrective actions, and maintaining high standards within the building. The individual will have a keen eye for detail and an ability to understand and ensure customer needs are being met.
Working Hours: 40 Hours per week between the hours of 07:00 - 17:30. Shift patterns are subject to availability and will be decided upon business needs.
Accountabilities, Key activities Include but are not limited to:
- Meet and greet customers
- User registration
- Manage the Booking System
- Source availability of rooms/desks for customers/groups
- Book desks/rooms for customers/groups
- Respond to the Link shared email inbox
- Manage no show information on a daily basis
- Assist Link users with Kiosk booking system (how to book)
- Support PEEPS - provision of evac chairs when requested
- Monitoring of office Consumables
- Maintain updated signage around facilities using templates
- Floor Walk, keeping the facility tidy, including filling/emptying of the dishwashers (where installed)
- Daily morning and afternoon check of all printers
- Daily morning and afternoon checks of rooms
- Daily morning and afternoon checks of desks
- Control Special Equipment - Jabra, ergonomic chairs, flip chart etc
- Assist with set up of AV equipment
- Troubleshoot technical problems
- Report IT issues to DXC
- Report security issues to Control room
- Fire Marshall
- First Aid
- Support Continuous Improvement activities
- Daily Handover to Security (end of day process)
- Issuing of temporary daily security passes
- Familiarise new visitors to the building and how the areas function
- Escalate any booking conflicts to the BAES nominated point of contact for the area and reallocate resources (desks/rooms) as instructed
- Control security access from reception desk where appropriate
- When requested, escort visitors from the main gate
- Reconfigure furniture and movable walls in line with booking requirements
- Organise post collection and sign for delivery parcels
- Support Security department to undertake audits and resolve conflicts
- Be 1st point of contact for all calls and correspondence relating to desk and room bookings
- Support hospitality bookings for the building (deliveries and collection)
- Help/advise redistribution of food across neighbouring outlets dependent on building occupancy levels
- Top up tea and coffee provisions and keep the area clean and tidy
What we are looking for / Qualifications and Experience:
- Demonstrated ability to contribute as a member of a team to achieve positive outcomes and provide quality service to customers
- Demonstrated organisational and time management skills, including the ability to manage competing priorities, monitor and coordinate a range of prescribed processes, to achieve tight deadlines and desired outcomes with due regard to accuracy
- Knowledge of Workplace Health and Safety (WH&S) Practices and Policies
- Proven ability to provide a high level of customer service
- Acceptable level of interpersonal and communication skills, with the ability to liaise with customers and staff at all levels in both written and spoken English
- Previous knowledge of Skype is desirable, but not essential
- Previous knowledge of Microsoft systems (Word, Excel etc.) desired but not essential
- Computer Proficiency
- Ability to work independently if needed
- At least 2 years of a training background or customer service role is desirable
- Previous knowledge of desk booking systems is also desirable but not essential
- SIA licence, desirable
Other factors:
- Smart, presentable and a professional appearance, work uniform always clean and pressed
- Hygienic to the highest standards
- Well organised with the ability to prioritise workloads
- The ability to multitask and work in a fast-paced environment
- Personable and approachable
- Must have a flexible approach
- Good communication skills in both verbal and written formats
- Must be willing to undertake further training if needed
- Must be able to gain SC clearance
Corporate Receptionist in Cornwall employer: Mitie
Contact Detail:
Mitie Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Corporate Receptionist in Cornwall
✨Tip Number 1
First impressions matter! When you walk into that interview, make sure to greet everyone with a warm smile and a confident handshake. Remember, you're not just showcasing your skills; you're also showing them how you’ll represent their company as the face of the Link Facility.
✨Tip Number 2
Be prepared to chat about your customer service experience. Think of specific examples where you’ve gone above and beyond for clients. This will show that you’re not just a good fit for the role but that you genuinely care about providing top-notch service.
✨Tip Number 3
Don’t forget to ask questions! This shows your interest in the role and helps you understand the company culture better. Ask about their approach to customer service or how they handle feedback from clients—this can give you valuable insights.
✨Tip Number 4
Finally, follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. It’s a chance to reiterate your enthusiasm for the role and remind them why you’d be a great addition to their team.
We think you need these skills to ace Corporate Receptionist in Cornwall
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in customer service. We want to see how you've gone above and beyond to create a welcoming atmosphere for clients, just like you'll be doing as our Corporate Receptionist.
Be Organised and Detail-Oriented: Since this role involves managing bookings and ensuring everything runs smoothly, it's crucial to demonstrate your organisational skills. Share examples of how you've successfully managed multiple tasks or priorities in the past.
Communicate Clearly: Your written application should reflect your communication skills. Use clear and concise language, and make sure to proofread for any errors. We appreciate a well-structured application that shows you can communicate effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Mitie
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Corporate Receptionist. Familiarise yourself with the key activities listed in the job description, such as managing bookings and greeting customers. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
As the face of the company, your ability to provide excellent customer service is crucial. Prepare examples from your past experiences where you've successfully handled customer queries or resolved issues. This will demonstrate your capability to maintain a welcoming atmosphere and engage positively with clients.
✨Demonstrate Organisational Skills
The role requires strong organisational and time management skills. Be ready to discuss how you prioritise tasks and manage competing demands. You might even want to share a specific instance where you successfully coordinated multiple responsibilities, showcasing your ability to thrive in a fast-paced environment.
✨Dress to Impress
First impressions matter, especially in a reception role. Make sure you dress smartly and present yourself professionally for the interview. A clean and pressed outfit will not only boost your confidence but also reflect your understanding of the importance of appearance in this position.