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- Tasks: Support regional teams by managing data and reporting to ensure service excellence.
- Company: Join Mitie, a leader in retail cleaning compliance with a supportive culture.
- Benefits: Competitive salary, remote work options, and paid overtime on Saturdays.
- Why this job: Make a real impact by enhancing compliance and supporting data governance.
- Qualifications: Strong analytical skills and advanced IT proficiency, especially in Excel and Power BI.
- Other info: Flexible working environment with opportunities for personal and professional growth.
The predicted salary is between 24000 - 36000 £ per year.
Job Title: Contract Support AnalystSalary: £28,000 Per AnnumContract: Permanent Type of Employment: Full TimeHours: 40 hours per weekShift Pattern: Monday to Friday, 7:30am – 4:00pm ( half-hour unpaid lunch)Additional: Every third Saturday, 8:00am – 12:00pm (paid overtime, remote working) Location: Decathlon, Team Valley Retail World, Team Valley Retail Park, Gateshead, Tyne and Wear, England, NE11 0BD
Job Objectives & Responsibilities
As part of the Retail Cleaning Compliance team, you will work closely with regional retail cleaning teams to ensure contract KPIs are met through effective reporting and data management. You will play a key role in improving operational performance and supporting compliance through the use of internal and client systems.
Key Responsibilities
- Collaborate with regional teams to resolve Asset/PPM/Remedial issues and promote best practices.
- Monitor and support performance tools to enhance service delivery and compliance.
- Produce accurate and timely reports on PPM activities using QFM CAFM system data.
- Present monthly PPM statistics in tabular and graphical formats to management.
- Engage with senior managers across the portfolio, demonstrating emotional intelligence and adaptability.
- Support the development and validation of data governance frameworks, policies, and standards.
- Provide feedback to the Compliance Team Manager on data/process issues.
- Submit monthly activity and progress reports.
- Perform additional duties as required to support contract operations.
What We\’re Looking For
Qualifications
- GCSE (or equivalent) passes in Maths and English
- A-Level passes or equivalent
Technical Skills
- Strong understanding of asset data and business systems
- Advanced IT proficiency, especially in Microsoft Office and Excel
- Experience with Power BI is highly desirable
- Skilled in data management and analysis, with the ability to organize and manipulate complex datasets
Soft Skills
- Analytical thinker with strong problem-solving abilities
- Excellent time management and ability to meet deadlines
- Effective communicator with strong negotiation skills
- Customer-focused with a collaborative mindset
Personal Attributes
- Self-motivated and able to work independently and within teams
- Adaptable, flexible, and calm under pressure
- Detail-oriented with a high level of accuracy
- Logical and results-driven
- Reliable with good geographical awareness
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Contract Support Analyst employer: Mitie
Contact Detail:
Mitie Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contract Support Analyst
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their values and how your skills as a Contract Support Analyst can help them achieve their goals. This will show you're genuinely interested and ready to contribute.
✨Tip Number 3
Practice your communication skills! As a Compliance Support Analyst, you'll need to engage with senior stakeholders. Mock interviews with friends or using online resources can help you articulate your thoughts clearly and confidently.
✨Tip Number 4
Don't forget to apply through our website! We make it easy for you to find roles that match your skills and interests. Plus, it shows you're serious about joining our team at Mitie!
We think you need these skills to ace Contract Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Contract Support Analyst role. Highlight your analytical skills and IT proficiency, especially in Excel and Power BI, as these are key for us.
Craft a Compelling Cover Letter: Your cover letter should tell us why you're the perfect fit for the role. Mention your experience with data management and how you can help meet contract KPIs. Keep it engaging!
Showcase Your Communication Skills: Since you'll be engaging with senior stakeholders, it's important to demonstrate your confident communication style. Use examples from your past experiences to show how you've effectively collaborated across teams.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss any important updates!
How to prepare for a job interview at Mitie
✨Know Your Numbers
As a Contract Support Analyst, you'll be dealing with data management and reporting. Brush up on your analytical skills and be ready to discuss how you've used data to drive results in previous roles. Prepare examples of reports you've created or metrics you've improved.
✨Master the Tech
Familiarise yourself with the QFM CAFM system and tools like Excel and Power BI. If you can, practice using these tools before the interview. Being able to demonstrate your technical proficiency will show that you're ready to hit the ground running.
✨Engage with Confidence
You'll need to communicate effectively with senior stakeholders, so practice articulating your thoughts clearly. Think about how you can present complex information in a straightforward way. Role-playing with a friend can help you feel more comfortable.
✨Show Your Adaptability
The role requires someone who can manage multiple priorities under pressure. Be prepared to share examples of how you've adapted to changing situations in the past. Highlight your emotional intelligence and customer-focused mindset to show that you can handle challenges gracefully.
