At a Glance
- Tasks: Manage the commercial performance of a high-profile TfL soft services contract.
- Company: Join Transport for London, a key player in public transport services.
- Benefits: Competitive salary, career growth opportunities, and a chance to make a real impact.
- Other info: Strong stakeholder relationships and risk management skills are essential for success.
- Why this job: Be part of a dynamic team that directly influences service delivery across London.
- Qualifications: Experience in commercial or contract management, ideally within FM or operational environments.
The predicted salary is between 50000 - 60000 £ per year.
Location: Transport for London - London - Greenwich - 14 Pier Walk
We're looking for a commercially driven manager to support the delivery of a high-profile TfL soft services contract. This is a key role where you'll ensure services are delivered efficiently, compliantly and to the highest standards in a fast-paced operational environment.
The Role
As Commercial Manager, you'll take ownership of the commercial performance of the contract, helping to ensure cleaning services are delivered on time, within budget and in line with contractual expectations. You'll work closely with TfL stakeholders and internal teams to drive performance, manage risk and protect value.
Key Responsibilities
- Manage the commercial performance of the TfL soft services contract
- Build strong, effective relationships with key stakeholders
- Ensure compliance with contract terms, regulations and safety standards
- Identify and mitigate commercial and operational risks
- Monitor delivery against budgets, timelines and quality expectations
- Support the development and performance of the wider team
What We're Looking For
- Experience in a commercial or contract management role within FM or a complex operational environment
- Strong understanding of contracts, compliance and risk management
- Proven ability to manage stakeholder relationships and deliver to client expectations
- Experience within cleaning or soft services is beneficial
Added Bonus (Not Essential)
- Project Management
- Quantity Surveying (QS)
- Financial or cost management
- Legal or contractual roles within construction or FM
Qualifications
- Degree in a relevant field (FM, Construction, Commercial, or similar)
Key Strengths
- Strong commercial awareness and attention to detail
- Confident communicator with strong stakeholder skills
- Ability to manage risk in a live operational setting
- Organised, proactive and focused on delivering results
Why Join?
You'll be part of a high-visibility contract where your input directly impacts performance and service delivery across a major public transport network, with real opportunity to grow and develop.
Contract Manager (Commercial) employer: Mitie
Transport for London is an exceptional employer, offering a dynamic work environment in the heart of Greenwich where your contributions directly enhance public transport services. With a strong focus on employee development and a culture that values collaboration and innovation, you'll find ample opportunities to grow your career while making a meaningful impact on the community. Join us to be part of a high-profile contract that not only challenges you but also rewards your efforts in a fast-paced operational setting.
StudySmarter Expert Advice🤫
We think this is how you could land Contract Manager (Commercial)
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those connected to Transport for London. A friendly chat can open doors and give you insights that might just land you that Contract Manager role.
✨Tip Number 2
Prepare for interviews by knowing your stuff! Research TfL's soft services contracts and think about how your experience aligns with their needs. We want you to shine when discussing compliance and risk management!
✨Tip Number 3
Showcase your stakeholder management skills! Be ready to share examples of how you've built strong relationships in past roles. This is key for the Contract Manager position, so let us see your best stories!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our process.
We think you need these skills to ace Contract Manager (Commercial)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Contract Manager role. Highlight your experience in commercial or contract management, especially within FM or operational environments. We want to see how your skills align with what we're looking for!
Showcase Your Stakeholder Skills:In your application, emphasise your ability to build strong relationships with stakeholders. This role is all about collaboration, so let us know how you've successfully managed stakeholder expectations in the past.
Be Clear on Compliance and Risk Management:Since compliance and risk management are key parts of this role, make sure to include examples of how you've navigated these areas in previous positions. We love seeing candidates who can think on their feet and manage risks effectively!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Mitie
✨Know Your Contracts Inside Out
Make sure you thoroughly understand the contracts relevant to the role. Brush up on compliance, risk management, and the specifics of soft services contracts. This will not only help you answer questions confidently but also demonstrate your expertise in managing commercial performance.
✨Build Relationships Before You Even Start
Research key stakeholders at Transport for London and think about how you can build effective relationships with them. During the interview, mention any strategies you have for engaging with stakeholders and how you plan to maintain those relationships to ensure smooth contract delivery.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've identified and mitigated risks in previous roles. Be ready to discuss specific challenges you've faced in contract management and how you overcame them. This will highlight your proactive approach and ability to manage risks effectively.
✨Demonstrate Your Commercial Awareness
Be prepared to discuss how you keep up with industry trends and changes in regulations that could impact contract management. Showing that you have a strong commercial awareness will reassure the interviewers that you can protect value and drive performance in a fast-paced environment.
