At a Glance
- Tasks: Manage commercial performance and ensure high-quality cleaning services for TfL.
- Company: Join a leading team at Transport for London, making a difference in public transport.
- Benefits: Competitive salary, professional development, and opportunities for career growth.
- Other info: Dynamic role with potential for personal and professional development.
- Why this job: Make a real impact on service delivery in a fast-paced environment.
- Qualifications: Experience in contract management and strong stakeholder relationship skills required.
The predicted salary is between 50000 - 65000 € per year.
We're looking for a commercially driven manager to support the delivery of a high-profile TfL soft services contract. This is a key role where you'll ensure services are delivered efficiently, compliantly and to the highest standards in a fast-paced operational environment. As Commercial Manager, you'll take ownership of the commercial performance of the contract, helping to ensure cleaning services are delivered on time, within budget and in line with contractual expectations. You'll work closely with TfL stakeholders and internal teams to drive performance, manage risk and protect value.
Key Responsibilities
- Manage the commercial performance of the TfL soft services contract
- Build strong, effective relationships with key stakeholders
- Ensure compliance with contract terms, regulations and safety standards
- Identify and mitigate commercial and operational risks
- Monitor delivery against budgets, timelines and quality expectations
- Support the development and performance of the wider team
What We’re Looking For
- Experience in a commercial or contract management role within FM or a complex operational environment
- Strong understanding of contracts, compliance and risk management
- Proven ability to manage stakeholder relationships and deliver to client expectations
- Experience within cleaning or soft services is beneficial
Added Bonus (Not Essential)
- Project Management
- Quantity Surveying (QS)
- Financial or cost management
- Legal or contractual roles within construction or FM
- Strong commercial FM contract management experience
Qualifications
- Degree in a relevant field (FM, Construction, Commercial, or similar)
- Professional membership (RICS, CIOB, etc.) desirable
Key Strengths
- Strong commercial awareness and attention to detail
- Confident communicator with strong stakeholder skills
- Ability to manage risk in a live operational setting
- Organised, proactive and focused on delivering results
Why Join?
You’ll be part of a high-visibility contract where your input directly impacts performance and service delivery across a major public transport network, with real opportunity to grow and develop.
Commercial Manager (Contract Manager Expert) employer: Mitie
Joining Transport for London as a Commercial Manager offers you the chance to play a pivotal role in managing high-profile soft services contracts within a dynamic and fast-paced environment. With a strong focus on employee development, you will benefit from opportunities to enhance your skills while working collaboratively with key stakeholders to ensure top-tier service delivery. The supportive work culture prioritises compliance and performance, making it an excellent place for those seeking meaningful and rewarding employment in the heart of London.
StudySmarter Expert Advice🤫
We think this is how you could land Commercial Manager (Contract Manager Expert)
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those connected to TfL or soft services. A friendly chat can open doors and give you insights that might just land you that interview.
✨Tip Number 2
Prepare for the interview by researching TfL's values and recent projects. Show us you’re not just another candidate; demonstrate your passion for delivering high-quality services and how you can contribute to their success.
✨Tip Number 3
Practice your STAR technique for answering competency questions. We want to hear about your past experiences in managing contracts and stakeholder relationships, so be ready to share specific examples that highlight your skills.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you fresh in their minds and show your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’re the perfect fit!
We think you need these skills to ace Commercial Manager (Contract Manager Expert)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Commercial Manager. Highlight your experience in contract management and any relevant soft services work. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've managed commercial performance and built strong stakeholder relationships in the past.
Showcase Your Achievements:Don’t just list your responsibilities; show us what you’ve achieved! Use numbers and specific outcomes to demonstrate your impact in previous roles, especially in managing budgets and delivering results.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Mitie
✨Know Your Contracts Inside Out
Make sure you have a solid understanding of contract management principles, especially in the context of soft services. Brush up on key terms and compliance requirements that are relevant to the role, as this will show your expertise and readiness to handle the responsibilities.
✨Build Relationships Before You Walk In
Research the key stakeholders at TfL and understand their roles. If possible, connect with them on LinkedIn or through mutual contacts. This will not only give you insights into their expectations but also demonstrate your proactive approach to relationship building.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to manage risks and deliver results in a fast-paced environment. Prepare specific examples from your past experience where you've successfully navigated challenges in contract management or stakeholder relationships.
✨Showcase Your Commercial Awareness
Be ready to discuss how you can drive commercial performance and protect value within the contract. Highlight any previous experiences where you’ve improved efficiency or compliance, and be prepared to suggest ideas on how to enhance service delivery at TfL.
