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- Tasks: Lead and manage facilities services, ensuring excellence in the workplace for all colleagues.
- Company: Join Aviva, a forward-thinking company focused on service excellence and innovation.
- Benefits: Competitive salary, health benefits, and opportunities for professional growth.
- Why this job: Be a key player in creating a positive work environment and driving sustainability initiatives.
- Qualifications: Strong leadership skills and experience in facilities management are essential.
- Other info: Dynamic role with opportunities for collaboration and continuous improvement.
The predicted salary is between 36000 - 60000 £ per year.
Job Overview
Colleague Services Manager (Facilities Manager) plays a key role in ensuring that all colleagues within an Aviva building will receive service excellence whilst working within an Aviva workplace. The successful candidate will have an excellent eye for detail, be able to effectively deliver all services within the allocated offices and ensure standards are upheld, plus providing support to the Colleague services team that cover the South Region, which includes satellite offices. They will also have sound knowledge of safe practices, be familiar with best practise IFM services and act in a supporting role to the onsite teams when delivering events. The role will be required to deliver exemplary standards across the York offices and act as an ambassador for all services.
Main Duties and Responsibilities
Operational Oversight: Lead the delivery of Integrated Facilities Management (IFM) services across the site, ensuring alignment with Mitie\’s operational standards, contractual obligations, and performance targets (SLAs/KPIs). Maintain accurate contract records and ensure the site is well-managed and compliant.
Client and Stakeholder Engagement: Build and maintain strong working relationships with clients, Mitie colleagues, and service partners. Act as the primary point of contact for site-level operational matters and ensure collaborative engagement with all stakeholders.
Team Leadership and Development: Manage recruitment, training, and development of site-based staff in line with Mitie HR policies. Oversee performance, succession planning, and day-to-day people management, including holiday planning and disciplinary matters.
Compliance and Safety: Ensure all activities comply with health and safety regulations and Mitie/Aviva procedures. Review RAMS, issue permits to work, and lead or support incident investigations, ensuring all actions are completed.
Service Delivery and Innovation: Monitor CAFM systems and work order performance to identify and resolve service issues. Conduct audits, manage consumables, and support event logistics. Encourage innovation and sustainability initiatives, including recycling and process improvements. Be part of an On-Call Rota for Duty Management.
Collaboration and Continuous Improvement: Facilitate regular team meetings, maintain training matrices, and share best practices with peers across other sites. Support cross-functional learning and contribute to continuous improvement efforts.
Other Duties: Carry out any additional responsibilities as requested by the line manager or client.
What We\’re Looking For
- Demonstrate strong operational leadership, with a proven ability to manage service delivery in line with contractual obligations, SLAs, and KPIs.
- Build trusted relationships with clients, colleagues, and service partners, acting as a key point of contact for all site-related matters.
- Lead and develop a high-performing team, managing recruitment, training, performance, and succession planning in line with company policies.
- Ensure compliance with health and safety standards, including oversight of RAMS, permit-to-work processes, and incident investigations.
- Be confident using CAFM systems and performance data to monitor service levels and drive continuous improvement.
- Champion innovation and sustainability, encouraging smarter, more efficient ways of working.
- Collaborate effectively with peers across other sites to share best practices and support wider operational goals.
- Be flexible and responsive, including occasional support outside of standard working hours when required.
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Colleague Services Manager employer: Mitie
Contact Detail:
Mitie Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Colleague Services Manager
✨Tip Number 1
Network like a pro! Reach out to current or former colleagues at Aviva or in the facilities management field. A friendly chat can give us insider info on the role and maybe even a referral!
✨Tip Number 2
Prepare for the interview by researching Aviva's values and recent projects. We want to show that we’re not just a good fit for the role, but also for the company culture!
✨Tip Number 3
Practice common interview questions related to operational leadership and team management. Let’s make sure we can confidently share our experiences and how they align with the job description.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email can keep us fresh in their minds and show our enthusiasm for the role. Plus, it’s a great way to reiterate our interest!
We think you need these skills to ace Colleague Services Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Colleague Services Manager role. Highlight your experience in operational leadership and service delivery, as well as any relevant skills that align with the job description.
Showcase Your Team Leadership Skills: We want to see how you’ve led teams in the past! Share specific examples of how you've managed recruitment, training, and performance. This will help us understand your approach to developing high-performing teams.
Demonstrate Your Compliance Knowledge: Since compliance and safety are key aspects of this role, be sure to mention your familiarity with health and safety regulations. Any experience with RAMS or incident investigations will definitely catch our eye!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Mitie
✨Know Your Stuff
Make sure you understand Integrated Facilities Management (IFM) services inside out. Brush up on the key operational standards, contractual obligations, and performance targets that are relevant to the role. This will not only show your expertise but also demonstrate your commitment to delivering service excellence.
✨Build Rapport
During the interview, focus on building a connection with your interviewers. They’re looking for someone who can foster strong relationships with clients and colleagues. Share examples of how you've successfully engaged with stakeholders in the past, and be ready to discuss how you would approach collaboration in this role.
✨Showcase Leadership Skills
As a Colleague Services Manager, you'll need to lead a team effectively. Prepare to discuss your experience in managing recruitment, training, and performance. Highlight specific instances where you've developed high-performing teams and how you’ve handled challenges like holiday planning or disciplinary matters.
✨Emphasise Safety and Compliance
Health and safety are paramount in this role. Be prepared to talk about your knowledge of health and safety regulations and how you've ensured compliance in previous positions. Discuss your experience with RAMS and incident investigations to show that you take safety seriously and can uphold the necessary standards.